Special Handling for all Rimowa brand check-in baggage
CX/KA are now giving special handling to all Rimowa brand check-in baggages, including mandatory fragile tags and special loading.
Been asked to put my rimowa into this special blue cage normally for oversized luggage or baby strollers at SYD this morning. http://jiau2.com/ft/cxrimowa.jpg |
Originally Posted by Ausriver
(Post 28058301)
CX/KA are now giving special handling to all Rimowa brand check-in baggages, including mandatory fragile tags and special loading.
Been asked to put my rimowa into this special blue case normally for oversized luggage or baby strollers at SYD this morning. .... |
Probably a lot of entitled rimowa owners claiming damage from the airline for scratches and dings.
Personally I accept that baggage is not handled with kid gloves and they are going to be subject to wear and tear. I don't know how people can expect airlines to keep their baggage in pristine condition. |
Originally Posted by sxc
(Post 28058533)
Probably a lot of entitled rimowa owners claiming damage from the airline for scratches and dings.
Personally I accept that baggage is not handled with kid gloves and they are going to be subject to wear and tear. I don't know how people can expect airlines to keep their baggage in pristine condition. I do use Rimowa for travel though I don't expect my bags to be in factory-fresh condition after using it. There must be so much complaints/claims for baggage damage in order for CX to do this sort of special handling... interesting! |
Yes I've noticed that Rimowa has become much more popular these days, looking at the HKG carousels. So I really wonder if CX is doing this network-wide.
Maybe it's a Menzies initiative as CX charges them for damaged luggage. So they are saying "Well on the Australia side we do everything we can to prevent damage, so don't blame us"? I can't imagine any other carrier really caring about this, and even contemplating compensation for normal wear and tear. |
The next complaint will be "They stuck fragile stickers on my baggage and I can't remove them without damaging the surface.".
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Any chance this is somehow related to theft from inside the bags? Such as Rimowa bags suggesting higher value contents?
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Originally Posted by gpia
(Post 28058808)
Any chance this is somehow related to theft from inside the bags? Such as Rimowa bags suggesting higher value contents?
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Originally Posted by gpia
(Post 28058808)
Any chance this is somehow related to theft from inside the bags? Such as Rimowa bags suggesting higher value contents?
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I was told they were being "hand-loaded" into the baggage containers instead of going through the conveyor system at MNL when I flew from there last week due to damage feedback. So the reason might be towards baggage damage than theft. I have fully accepted that my Topas will bend and ding given the material but seems they are having to compensate entitled Rimowa owners who couldn't accept this?
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Here's an idea to make up for some of CX's corporate losses: extra handling fees for Rimowa baggages!
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I thought the point of purchasing Rimowa was because they are supposed to be tough! Bizarre.
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Originally Posted by fairhsa
(Post 28059138)
I thought the point of purchasing Rimowa was because they are supposed to be tough! Bizarre.
the plastic ones are too weak. |
The wheels are what made me buy my first Rimowa ever last week in Europe. Smooth sailing at ~30kg. Didn't realize what kind of club I was joining though :o
Was happy to see a couple of dings and scratches when I pulled them off the carousel in HKG. Don't need them looking all new and attracting attention. Although now I will obviously be expecting boutique treatment :p |
Few years ago the handle of my Rimowa suitcase was broken after a flight. I reported to them and they took my suitcase to get repair. After a while they called me said it can't be fixed and they sent me a new one.
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