Marco Polo club priority boarding and Asia miles
#1
Original Poster
Join Date: Dec 2016
Posts: 1
Marco Polo club priority boarding and Asia miles
Can anyone tell me if you are registered with Asia Miles and then you paid for Marco Polo club green card you are still not entitled to use MARCO POLO CLUB MEMBERS access line for boarding. As this happened to me last night whereas in my ticket it's shown CXAM 112xxxxxx but on showing my green card Marco Polo which exist same membership no as ASIA MILES , I was denied access to take priority boarding to my flight Cx697.
Please explain when u have green MPC CARD still one will be denied access ?
Please explain when u have green MPC CARD still one will be denied access ?
#2
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
Hello and welcome!
Unless your membership card is out of date (within 12 months from last renewal), shouldn't have been an issue, especially the flight departs from HKG. You may write a complain email for this incident but expect to get a canned reply though.
If you have received the plastic card, that means you're probably not in the case of "too new to update records in computer". Perhaps try logging in at CX website to check if anything's wrong with your membership status?
BTW, GR priority boarding is at the PEY line now. (In case no PEY, a dedicated GR line may exist)
Unless your membership card is out of date (within 12 months from last renewal), shouldn't have been an issue, especially the flight departs from HKG. You may write a complain email for this incident but expect to get a canned reply though.
If you have received the plastic card, that means you're probably not in the case of "too new to update records in computer". Perhaps try logging in at CX website to check if anything's wrong with your membership status?
BTW, GR priority boarding is at the PEY line now. (In case no PEY, a dedicated GR line may exist)
Last edited by watery; Dec 1, 2016 at 7:31 pm
#3
Join Date: Dec 2016
Programs: MP, BR
Posts: 375
Based on the description on your ticket it looks like your MCP membership has expired. MPC is actually quite fast in terms of updating; my gf's MPC status was shown on her ticket and we signed up (and paid) for the membership an hour before we checked in.
#4
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
As mentioned by the other poster, you may need to check if your GR expired. When did you get the GR status?
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers.
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers.
#5
Join Date: May 2012
Location: Los Angeles
Programs: CX GO (in hibernation mode), AA EXP, SPG GO, HH DM
Posts: 316
As mentioned by the other poster, you may need to check if your GR expired. When did you get the GR status?
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers.
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers.
#6
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
As mentioned by the other poster, you may need to check if your GR expired. When did you get the GR status?
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers.
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers.
I once complained by email on spotting non-status Y pax (identified by boarding pass) being allowed to board in J line. Maybe because that flight was delayed by an hour; received the most elegant canned apology for sure. Also allowed to use J line when only 2 lines (J & Y) exists back in time (and without PEY then).
Last edited by watery; Dec 1, 2016 at 11:54 pm
#7
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Are you certain they are GR members not traveling in J and not with any J or GO companions?
#8
Join Date: May 2012
Location: Los Angeles
Programs: CX GO (in hibernation mode), AA EXP, SPG GO, HH DM
Posts: 316
i can only confirm the girl in front who busted out her gr card and saw her walking past Y+. the other people with gr cards boarded ahead (as they moved into the f line after all dm and owe emeralds boarded) of me so didn't see where they were sitting. yes i believe there is a separate line but don't think the lax staff is enforcing it. no big deal to me as i wasn't sitting in the back of the bus. i usually don't have a problem fighting for overhead space in Y+