Slowly discovering DM's unpublished benefits
#16
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
After a number of flights recently suddenly want to take this sinking post up again...
Anyone knows the criteria / condition for actively (not asking) giving out evian / other water these days?
While giving out no water is slowly becoming norm for me (whether on CX or KA, mostly to PEK / PVG / TPE), most disappointing incident recently was while crew gave out evian to the should-also-be-DMs in front of me and on the other side of the aisle BUT NOT ME...... Last month also saw crew giving water to another passenger on the other side but not me again.......
Every time if I'm so in need of water that I need to ask for one, I'd already in very bad mood and would never ask in a good manner (i.e. would become one of the DYKWIA DM.....) and understand that the crew are so busy I just tend to wait till meal time.......... Don't know how long I can tolerate their service decline.....
Anyone knows the criteria / condition for actively (not asking) giving out evian / other water these days?
While giving out no water is slowly becoming norm for me (whether on CX or KA, mostly to PEK / PVG / TPE), most disappointing incident recently was while crew gave out evian to the should-also-be-DMs in front of me and on the other side of the aisle BUT NOT ME...... Last month also saw crew giving water to another passenger on the other side but not me again.......
Every time if I'm so in need of water that I need to ask for one, I'd already in very bad mood and would never ask in a good manner (i.e. would become one of the DYKWIA DM.....) and understand that the crew are so busy I just tend to wait till meal time.......... Don't know how long I can tolerate their service decline.....
#17
Join Date: Dec 2008
Location: Hong Kong
Programs: CX DM
Posts: 1,140
After a number of flights recently suddenly want to take this sinking post up again...
Anyone knows the criteria / condition for actively (not asking) giving out evian / other water these days?
While giving out no water is slowly becoming norm for me (whether on CX or KA, mostly to PEK / PVG / TPE), most disappointing incident recently was while crew gave out evian to the should-also-be-DMs in front of me and on the other side of the aisle BUT NOT ME...... Last month also saw crew giving water to another passenger on the other side but not me again.......
Every time if I'm so in need of water that I need to ask for one, I'd already in very bad mood and would never ask in a good manner (i.e. would become one of the DYKWIA DM.....) and understand that the crew are so busy I just tend to wait till meal time.......... Don't know how long I can tolerate their service decline.....
Anyone knows the criteria / condition for actively (not asking) giving out evian / other water these days?
While giving out no water is slowly becoming norm for me (whether on CX or KA, mostly to PEK / PVG / TPE), most disappointing incident recently was while crew gave out evian to the should-also-be-DMs in front of me and on the other side of the aisle BUT NOT ME...... Last month also saw crew giving water to another passenger on the other side but not me again.......
Every time if I'm so in need of water that I need to ask for one, I'd already in very bad mood and would never ask in a good manner (i.e. would become one of the DYKWIA DM.....) and understand that the crew are so busy I just tend to wait till meal time.......... Don't know how long I can tolerate their service decline.....
#18
Original Poster
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
#19
Join Date: Aug 2005
Posts: 248
I also very rarely get a greeting on board, probably under 10 times in both J and Y.
Just the last weekend when I was on HKGTPE, the ISM came over to say hi to the DM next to me in the window seat. (I had the aisle).
She said the usual hello Mr DM spew, looked at me, looked at her iPad, and just moved on. This is not about GO or SL or GR or AM, but I thought it would be only polite to say hello to the pax you were stretching over? Or maybe I just have overly high expectations!
#20
Join Date: Aug 2013
Programs: CX DM, A3 Gold
Posts: 96
On my recent trip to TPE in Y, there was no greeting at all on the outbound, neither from the FP, SP or ISM. On the inbound, the FP or SP greet everyone as DM/GO/EM, and the ISM greet the DMs again. It really getting inconsistent nowadays...
#21
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,704
I think this board *may* have the effect of creating over-expectations
#22
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
I think I'm looking for *consistency* only...
Or maybe nowadays greeting and passing out water are based on CIV as well.... So it'll be completely fine for me if I'm just a low CIV DM and they decided to treat higher CIV GO better...
I'll give CX / KA a least two more sectors (to SIN, so time should not be as tight as to TPE / PVG) to see what's the standard of services nowadays.... ...before calling the final straw has been put on my tolerance....
Or maybe nowadays greeting and passing out water are based on CIV as well.... So it'll be completely fine for me if I'm just a low CIV DM and they decided to treat higher CIV GO better...
Last edited by sscywong; Nov 21, 2016 at 8:50 am
#23
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,184
I think I'm looking for *consistency* only...
Or maybe nowadays greeting and passing out water are based on CIV as well.... So it'll be completely fine for me if I'm just a low CIV DM and they decided to treat higher CIV GO better...
I'll give CX / KA a least two more sectors (to SIN, so time should not be as tight as to TPE / PVG) to see what's the standard of services nowadays.... ...before calling the final straw has been put on my tolerance....
Or maybe nowadays greeting and passing out water are based on CIV as well.... So it'll be completely fine for me if I'm just a low CIV DM and they decided to treat higher CIV GO better...
I'll give CX / KA a least two more sectors (to SIN, so time should not be as tight as to TPE / PVG) to see what's the standard of services nowadays.... ...before calling the final straw has been put on my tolerance....
#24
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
So does TPE, PVG and PEK where I fly most...
Things wasn't so inconsistent before... So extreme that even different aisle or section can have different treatment... i.e. I and another seems to be DM in different section and got treated differently... Was about to file a complaint for that difference in treatment but then didn't as the crew in that section took care of me well...
Things wasn't so inconsistent before... So extreme that even different aisle or section can have different treatment... i.e. I and another seems to be DM in different section and got treated differently... Was about to file a complaint for that difference in treatment but then didn't as the crew in that section took care of me well...
#25
Join Date: Feb 2011
Location: HKG, TXL
Programs: CX DM
Posts: 566
CX must really dislike me. I've been GO for the past year, and have never received anything before, even when flying on my birthday.
I also very rarely get a greeting on board, probably under 10 times in both J and Y.
Just the last weekend when I was on HKGTPE, the ISM came over to say hi to the DM next to me in the window seat. (I had the aisle).
She said the usual hello Mr DM spew, looked at me, looked at her iPad, and just moved on. This is not about GO or SL or GR or AM, but I thought it would be only polite to say hello to the pax you were stretching over? Or maybe I just have overly high expectations!
I also very rarely get a greeting on board, probably under 10 times in both J and Y.
Just the last weekend when I was on HKGTPE, the ISM came over to say hi to the DM next to me in the window seat. (I had the aisle).
She said the usual hello Mr DM spew, looked at me, looked at her iPad, and just moved on. This is not about GO or SL or GR or AM, but I thought it would be only polite to say hello to the pax you were stretching over? Or maybe I just have overly high expectations!
Other than that, I do agree with you that the polite way would have been to at least say hello to you too since they stretch over people like as if they weren't even there.
On my most recent TPEHKG the FP greeted me at the window and then also said hi to the pax next to me who I dont believe was DM/GO. I did think that was nice of her, since she was invading her space...
#26
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,184
So does TPE, PVG and PEK where I fly most...
Things wasn't so inconsistent before... So extreme that even different aisle or section can have different treatment... i.e. I and another seems to be DM in different section and got treated differently... Was about to file a complaint for that difference in treatment but then didn't as the crew in that section took care of me well...
Things wasn't so inconsistent before... So extreme that even different aisle or section can have different treatment... i.e. I and another seems to be DM in different section and got treated differently... Was about to file a complaint for that difference in treatment but then didn't as the crew in that section took care of me well...
#27
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
So does TPE, PVG and PEK where I fly most...
Things wasn't so inconsistent before... So extreme that even different aisle or section can have different treatment... i.e. I and another seems to be DM in different section and got treated differently... Was about to file a complaint for that difference in treatment but then didn't as the crew in that section took care of me well...
Things wasn't so inconsistent before... So extreme that even different aisle or section can have different treatment... i.e. I and another seems to be DM in different section and got treated differently... Was about to file a complaint for that difference in treatment but then didn't as the crew in that section took care of me well...
#28
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
Prepare to be disappointed. I was on a flight to Sin on the A350 travelling Y. Was asked if wanteded an upgrade to PEY, agreed, but never happened. Lost my priority seat. Then, No water bottle, requested headphones 3 times and no greeting. Crew generally were not friendly, especially the one serving my aisle. Haven't experienced this type of non service in quite a while. Oversll scheme of things, Doesn't matter too much but they aren't distinguishing themselves from others, especially for elites.
#29
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Second time... Say you're in 40C on a 343. (Should be) FP came and greeted (in order of) 39A, 40D, 40C and 41A first, walked away, returned and greeted 40A which you saw BP indicating he is GO. He then return with a bag of water, passed one to 39A, one more on 39A's request, one to 40D, one to 41A.... and walked back to W with a bottle or two still in the bag......... If it's a 35G I think I've already logged in the WiFi and filed a complaint right away...
Prepare to be disappointed. I was on a flight to Sin on the A350 travelling Y. Was asked if wanteded an upgrade to PEY, agreed, but never happened. Lost my priority seat. Then, No water bottle, requested headphones 3 times and no greeting. Crew generally were not friendly, especially the one serving my aisle. Haven't experienced this type of non service in quite a while. Oversll scheme of things, Doesn't matter too much but they aren't distinguishing themselves from others, especially for elites.
Mine is currently scheduled to be a 33G and a 773... Let's see...
#30
Original Poster
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
While I have not personally experience the service of Junior crews (always in C), but my colleagues have been complaining the level of service with Cathay has been going downhill. They are Y+ and I was told it's the same crew for Y+ and Y. This is not a big surprise for me as Cathay seems to me to be an airline that has a hard time keeping their junior crew long-term. When an airline has a very high turnover rate for their junior crew, it's hard to expect consistent services.