Membership number error
Aug 26, 2016, 2:53 am
#1
Original Poster
Join Date: Aug 2016
Posts: 1
Membership number error
I can login to my account but the system gives an error message when trying to make booking , saying membership number incorrect. Also when I try to call the service center the system doesn't recognize my number and won't transfer me to a live agent. any clues?
Please review the following items:
We are having difficulties with the Asia Miles memership number(s) you have entered due to a mismatch between the name and number listed below. Please check and enter again. If you continue to have difficulties, please contact the Asia Miles Service Centreupon completion of your booking.
Please review the following items:
We are having difficulties with the Asia Miles memership number(s) you have entered due to a mismatch between the name and number listed below. Please check and enter again. If you continue to have difficulties, please contact the Asia Miles Service Centreupon completion of your booking.
Aug 26, 2016, 3:43 am
#2
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
Perhaps try calling 2747 3333 (or whatever your Global Contact Centre for your country is), select IVR as if you're buying a new ticket (fastest way to Contact The Living w/out MPO status) and explain to agent what's happened?
Aug 28, 2016, 4:33 am
#5
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
I'm getting the message too. Couldn't get around it. Tried all of IE/Chrome/Firefox and in Incognito/Private modes. Even tried doing it out of iPhone Safari and going back to https://www.cathaypacific.com/cx/en_...ion-login.html .
No dice. Gonna need to wait out this problem.
"Please review the following items:
We are having difficulties with the Asia Miles memership number(s) you have entered due to a mismatch between the name and number listed below. Please check and enter again. If you continue to have difficulties, please contact the Asia Miles Service Centre upon completion of your booking."
No dice. Gonna need to wait out this problem.
"Please review the following items:
We are having difficulties with the Asia Miles memership number(s) you have entered due to a mismatch between the name and number listed below. Please check and enter again. If you continue to have difficulties, please contact the Asia Miles Service Centre upon completion of your booking."
Aug 29, 2016, 10:28 pm
#7
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
I've isolated the problem to:
New account: all dates
Old accounts: August 2017
Creating a waitlist with old account in July 2017 works. Just have to change it back to August 2017 over the phone.
New account: all dates
Old accounts: August 2017
Creating a waitlist with old account in July 2017 works. Just have to change it back to August 2017 over the phone.
Sep 7, 2016, 12:45 am
#9
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
Still getting it, even on my wife's relatively aged 1501xxxxxx account (I decided to scrub out "ancient" as we've 100xxxxxxx accounts in the family).
Had to add her to my redemption list (which she's never been on all the time since we've been dating and during our marriage) to get around this.
Had to add her to my redemption list (which she's never been on all the time since we've been dating and during our marriage) to get around this.
Sep 11, 2016, 9:20 pm
#12
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
When press "issue tickets", it shows "Due to internal system error, you are unable to proceed further. Please close the current browser and try again."
I tried again and again and didnt go any further!
Why CX IT so RUBBISH!!!!!????
Sep 14, 2016, 5:50 am
#14
Join Date: Sep 2014
Location: DTW - Rochester Hills, MI
Programs: Cathay MPC, IHG Diamond Ambassador, Domestic Airline Nobody
Posts: 715
I had similar issues, and it was related to their new "qualified" MPC plan.
If you don't qualify for one of the tiers, you must either pay $100, or you get pushed to AsiaMiles.
Even calling in, after you enter your MPC number, instead of routing you to the MPC, it instead routes you to AsiaMiles.
I had anticipated this problem. My membership year was set to expire at the end of August. When I was on a call with them in mid-August, I inquired about it, and asked if I should pay. They said no, you will receive an email.
In early September, I called again, specifically to inquire about this. I was told my membership year had been extended to 2017. I thought perhaps it was because I had several upcoming F reservations, although even that seemed unlikely as they are redemption flights. Regardless, I asked twice in the same call, and was told I was good until August, 2017.
Then when I had problems (similar to what is described above) I called MPC. Was routed to AsiaMiles. There, they explained it was because my MPC membership had expired, and I needed to rejoin. I did so online (paid my $100USD) and all is working fine again.
Huge fail. MPC agents uninformed during TWO calls about the expiration issues. No Email sent reminding/prompting me to renew. And confusing/ineffective error messages on the website.
If you don't qualify for one of the tiers, you must either pay $100, or you get pushed to AsiaMiles.
Even calling in, after you enter your MPC number, instead of routing you to the MPC, it instead routes you to AsiaMiles.
I had anticipated this problem. My membership year was set to expire at the end of August. When I was on a call with them in mid-August, I inquired about it, and asked if I should pay. They said no, you will receive an email.
In early September, I called again, specifically to inquire about this. I was told my membership year had been extended to 2017. I thought perhaps it was because I had several upcoming F reservations, although even that seemed unlikely as they are redemption flights. Regardless, I asked twice in the same call, and was told I was good until August, 2017.
Then when I had problems (similar to what is described above) I called MPC. Was routed to AsiaMiles. There, they explained it was because my MPC membership had expired, and I needed to rejoin. I did so online (paid my $100USD) and all is working fine again.
Huge fail. MPC agents uninformed during TWO calls about the expiration issues. No Email sent reminding/prompting me to renew. And confusing/ineffective error messages on the website.
Sep 25, 2016, 5:35 pm
#15
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,799
Phone login system also has similar problems http://www.flyertalk.com/forum/catha...sia-miles.html