Cathay Pacific Website - system issues
Jul 11, 2016, 9:32 pm
#91
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Ah, but then looking at my mobile BPs on my iPhone from the previous 829 and 826 trip, the FF and OW tier is showing. Compare that to this trip with zip.
I just want to know why bother having the option of mobile BPs available for Wallet, but then giving you error messages when you try to do online check-in and also when you try to add your FF during the process. I took screen shots of the entire adventure for CX 829, 759, 710 and 826.
(I admit to a chuckle thinking if Air Canada can manage this minor task given it's notorious IT issues......)
Now the waiting game begins...to see of all 4 flights post.
Last edited by 24left; Jul 11, 2016 at 10:41 pm Reason: "task" spelling
Jul 11, 2016, 10:44 pm
#93
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Jul 11, 2016, 10:58 pm
#94
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Jul 15, 2016, 12:44 am
#95
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
after being failure in doing online check-in, my recent trips cannot capture my BA membership. Hence, no tier points and avios are being credited.
Used BA online tools to retrieve those missing avios but failed. Called BA and they said there were numerous cases. So if you are BA members and flying CX recently, please monitor carefully.
Used BA online tools to retrieve those missing avios but failed. Called BA and they said there were numerous cases. So if you are BA members and flying CX recently, please monitor carefully.
The points posted to my BA account automatically without intervention.
Jul 15, 2016, 3:12 pm
#96
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,343
Recently I flew on a CX AM redemption but added my BA number for status. I was able to select seats for free but the BA number would never stick on the CX website, it always showed the Asia Miles number even when it came to check-in and on the mobile BP.
However, at airport check-in I didn't even go to a priority desk and the agent stuck priority tags plus my BA number showed on the paper BP.
I also have this strange problem with the CX website front page when I search for London - Hong Kong flights. If I type LHR or London in the "from" box, I am not able to select HKG in the "to" box and I tried with 6 browsers on 3 computers. But it works if I type LHR and select LHR/LGW in the "from" box.
However, at airport check-in I didn't even go to a priority desk and the agent stuck priority tags plus my BA number showed on the paper BP.
I also have this strange problem with the CX website front page when I search for London - Hong Kong flights. If I type LHR or London in the "from" box, I am not able to select HKG in the "to" box and I tried with 6 browsers on 3 computers. But it works if I type LHR and select LHR/LGW in the "from" box.
Jul 15, 2016, 3:19 pm
#97
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
.....
I also have this strange problem with the CX website front page when I search for London - Hong Kong flights. If I type LHR or London in the "from" box, I am not able to select HKG in the "to" box and I tried with 6 browsers on 3 computers. But it works if I type LHR and select LHR/LGW in the "from" box.
I also have this strange problem with the CX website front page when I search for London - Hong Kong flights. If I type LHR or London in the "from" box, I am not able to select HKG in the "to" box and I tried with 6 browsers on 3 computers. But it works if I type LHR and select LHR/LGW in the "from" box.
.
Jul 16, 2016, 10:23 am
#98
Join Date: Sep 2015
Posts: 139
Recently I flew on a CX AM redemption but added my BA number for status. I was able to select seats for free but the BA number would never stick on the CX website, it always showed the Asia Miles number even when it came to check-in and on the mobile BP.
However, at airport check-in I didn't even go to a priority desk and the agent stuck priority tags plus my BA number showed on the paper BP.
However, at airport check-in I didn't even go to a priority desk and the agent stuck priority tags plus my BA number showed on the paper BP.
Jul 31, 2016, 7:34 pm
#100
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,759
Aug 10, 2016, 10:33 pm
#101
Join Date: Oct 2014
Location: HKG
Posts: 1,053
Have had these issues myself, and whatever doesn't work in other browsers (particularly the "empty" manage my bookings issue and "origin/destination issue") will 100% work with Google Chrome. Figured I share this after confirming it over the past two months (~50 logins/transactions)
Aug 24, 2016, 2:01 am
#102
Join Date: Sep 2001
Location: Singapore
Posts: 2,315
Aug 25, 2016, 12:04 am
#103
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I have a "registered account" which allows me to add bookings since I don't use my MPC account anymore. In the last day or so, my account has now lost all my bookings that I had entered and you can no longer add bookings to your account. Not really sure what has happened.
Sep 17, 2016, 7:11 pm
#104
Join Date: Jan 2014
Programs: JL OW Sapphire, NH *A Gold
Posts: 217
I faced the same error screen as #93.
Mobile App works for me too.
Checking-in via mobile app, I had no chance to put my FFP number on my record.
I had put them when I reserved seats in advance but now my record lost my FFP number.
I try to add it online they just return error as follows.
Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.
I used Add/Update Frequent Flyer function
I'm afraid I'm treated as non-elite flyer... I have OW Sapphire!
Edit: I confirmed my mobile BP shows I have no tier.
Mobile App works for me too.
Checking-in via mobile app, I had no chance to put my FFP number on my record.
I had put them when I reserved seats in advance but now my record lost my FFP number.
I try to add it online they just return error as follows.
Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.
I used Add/Update Frequent Flyer function
I'm afraid I'm treated as non-elite flyer... I have OW Sapphire!
Edit: I confirmed my mobile BP shows I have no tier.
Last edited by LandMiler; Sep 17, 2016 at 7:30 pm
Sep 17, 2016, 7:33 pm
#105
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I faced the same error screen as #93.
Mobile App works for me too.
Checking-in via mobile app, I had no chance to put my FFP number on my record.
I had put them when I reserved seats in advance but now my record lost my FFP number.
I try to add it online they just return error as follows.
Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.
I used Add/Update Frequent Flyer function
I'm afraid I'm treated as non-elite flyer... I have OW Sapphire!
Edit: I confirmed my mobile BP shows I have no tier.
Mobile App works for me too.
Checking-in via mobile app, I had no chance to put my FFP number on my record.
I had put them when I reserved seats in advance but now my record lost my FFP number.
I try to add it online they just return error as follows.
Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.
I used Add/Update Frequent Flyer function
I'm afraid I'm treated as non-elite flyer... I have OW Sapphire!
Edit: I confirmed my mobile BP shows I have no tier.
I found that sometimes my tier doesn't show but in the Apple Wallet boarding pass it shows I have like access on the back.
