Cathay Pacific Website - system issues
Jun 26, 2016, 9:04 pm
#61
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
So I've recently encountered a Manage Booking issue that I haven't experienced before. I'm trying to change seat assignments for a roundtrip J ticket (bought on the CX website) that has 4 sectors.
I can't change any of my seat assignments and for each sector, there is a message stating:
"This flight sector does not allow seat request in advance.
For flights operated by Cathay Pacific and Dragonair, please check in online to select your preferred seat up to 48 hours before your flight. If you are not eligible to check in online, please proceed directly to airport for check-in.
For other flights, please contact the operating carrier’s reservations office for any enquiry."
I'm DM, this is a J class ticket and my MarcoPolo number is on the PNR.
The first 2 flight sectors are for a departure in 11 days and there are open J seats - 1st sector shorthaul and 2nd sector longhaul. The last 2 sectors are in mid-July and there are open J seats as well - the 3rd sector longhaul and 4th sector shorthaul.
I've never had this happen before and am wondering if anyone on FT has experienced this.
I can't change any of my seat assignments and for each sector, there is a message stating:
"This flight sector does not allow seat request in advance.
For flights operated by Cathay Pacific and Dragonair, please check in online to select your preferred seat up to 48 hours before your flight. If you are not eligible to check in online, please proceed directly to airport for check-in.
For other flights, please contact the operating carrier’s reservations office for any enquiry."
I'm DM, this is a J class ticket and my MarcoPolo number is on the PNR.
The first 2 flight sectors are for a departure in 11 days and there are open J seats - 1st sector shorthaul and 2nd sector longhaul. The last 2 sectors are in mid-July and there are open J seats as well - the 3rd sector longhaul and 4th sector shorthaul.
I've never had this happen before and am wondering if anyone on FT has experienced this.
http://www.flyertalk.com/forum/catha...d-booking.html
So now it has affected everyone not just the partner award bookings.
And this new thread on unable to select J seat on I Fare
http://www.flyertalk.com/forum/catha...ss-i-fare.html
Jun 26, 2016, 9:26 pm
#63
Join Date: Feb 2010
Location: KMQ
Programs: JMB Diamond,NH Diamond, Marriott Lifetime Titanium Elite, IHG Royal Ambassador Spire,
Posts: 363
And this new thread on unable to select J seat on I Fare
http://www.flyertalk.com/forum/catha...ss-i-fare.html[/QUOTE]
Just made a booking in I and D classes. I could select seat at time of booking but when I went to see if there were any other seats open I couldn't change it. Came here and read this thread. Been away from Cathay for a few months and I see nothing changes on the IT front
http://www.flyertalk.com/forum/catha...ss-i-fare.html[/QUOTE]
Just made a booking in I and D classes. I could select seat at time of booking but when I went to see if there were any other seats open I couldn't change it. Came here and read this thread. Been away from Cathay for a few months and I see nothing changes on the IT front
Jun 27, 2016, 7:08 am
#64
Join Date: Feb 2011
Posts: 5,797
Having the seat change issue on paid bookings, and the system refuses to capture my BA FF number. Also having issues getting to the payment screen on the two bookings ive made over the last week.
I've decided next time i book, probably to Tokyo, if i get an error I'm going straight to JL. I've had enough of wasting time on cx.com.
I've decided next time i book, probably to Tokyo, if i get an error I'm going straight to JL. I've had enough of wasting time on cx.com.
Last edited by 1010101; Jun 27, 2016 at 8:12 am
Jun 27, 2016, 7:17 am
#65
Join Date: Feb 2010
Location: KMQ
Programs: JMB Diamond,NH Diamond, Marriott Lifetime Titanium Elite, IHG Royal Ambassador Spire,
Posts: 363
Also having the seat change issue on paid bookings, and the system refuses to capture my BA FF number. Also having issues getting to the payment screen on the two bookings ive made over the last week.
I've decided next time i book, probably to Tokyo, if i get an error I'm going straight to JL. I've had enough of wasting time on cx.com.
I've decided next time i book, probably to Tokyo, if i get an error I'm going straight to JL. I've had enough of wasting time on cx.com.
Jun 27, 2016, 6:41 pm
#66
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
Check-in doesn't seem to be working for me. When I get to the page where you put your phone number and FFP number in it says:
Sorry, there seems to be a problem
.
We're sorry, there has been an error in capturing your travel information. Please start the check in process again and if the problem persists, proceed to the airport where our staff will be happy to check you in.
Sorry, there seems to be a problem
.
We're sorry, there has been an error in capturing your travel information. Please start the check in process again and if the problem persists, proceed to the airport where our staff will be happy to check you in.
Jun 27, 2016, 10:45 pm
#67
Join Date: Oct 2015
Location: UK
Programs: BA EC
Posts: 524
Check-in doesn't seem to be working for me. When I get to the page where you put your phone number and FFP number in it says:
Sorry, there seems to be a problem
.
We're sorry, there has been an error in capturing your travel information. Please start the check in process again and if the problem persists, proceed to the airport where our staff will be happy to check you in.
Sorry, there seems to be a problem
.
We're sorry, there has been an error in capturing your travel information. Please start the check in process again and if the problem persists, proceed to the airport where our staff will be happy to check you in.
Jun 27, 2016, 11:38 pm
#68
Join Date: Jun 2016
Location: SYD/PEK
Programs: MPC CXGO, IHG RA
Posts: 104
I successfully checked in this morning on the app
not sure if I will be able to check in online for other sectors where I cannot select seat due to system error, for the flight I checked in online I was able to select seat, gonna find out a few days later.
not sure if I will be able to check in online for other sectors where I cannot select seat due to system error, for the flight I checked in online I was able to select seat, gonna find out a few days later.
Jun 28, 2016, 8:47 am
#70
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.
Jun 28, 2016, 8:54 am
#71
Join Date: Feb 2011
Posts: 5,797
The CX lady on the phone has managed to process the online check-in somehow. Still can't add my BA number though:
Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.
Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter.
Jun 30, 2016, 1:42 am
#74
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
