Bookable upgrades - any experiences yet?
Apr 28, 2016, 9:17 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 109
Bookable upgrades - any experiences yet?
Curious to know if anyone has used or tried to use this new benefit and how easy it was?
Although they book into revenue fares, I wonder if in practice it is really as simple as there being revenue space available and securing the upgrade instantly, or if theres another quota for this.
Although they book into revenue fares, I wonder if in practice it is really as simple as there being revenue space available and securing the upgrade instantly, or if theres another quota for this.
Apr 28, 2016, 9:26 pm
#2
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Curious to know if anyone has used or tried to use this new benefit and how easy it was?
Although they book into revenue fares, I wonder if in practice it is really as simple as there being revenue space available and securing the upgrade instantly, or if theres another quota for this.
Although they book into revenue fares, I wonder if in practice it is really as simple as there being revenue space available and securing the upgrade instantly, or if theres another quota for this.
I find it interesting it says in my account you must redeem these incremental benefits through the CX website only? You have those links you can click on, does that mean lounge passes / award upgrades / etc. is not bookable via the phone?
Given how bad CX's IT can be, what happens if it doesn't work? Does that mean MPC or reservations can't help us?
Apr 29, 2016, 3:41 am
#4
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 542
I actually read all the small prints and call the MPO to enquire the other day. They said all bookable upgrade must be requested via the website. Exact same thought - if only it's another airline (website) then I am not too worry but since it's CX... The agent said of course if any tech issues then they could do the upgrade request via the phone.
Anyways, for bookable upgrade - the request must be made 15 days prior to departure. The agent told me usually within 24 hours the upgrade would be granted/tickets converted to A class providing that there's still A fare selling on that flight. I also read the small print saying that because it is an upgraded ticket, online check in will not be available and can only be done at the airport counter. I am not too fuss about this however I just find it so odd that you can't check in online because of that (then again it's CX IT we're talking about!). I will be using one of the bookable upgrades very soon once I have finalised my JFK itinerary so I shall report back in a week or two.
Anyways, for bookable upgrade - the request must be made 15 days prior to departure. The agent told me usually within 24 hours the upgrade would be granted/tickets converted to A class providing that there's still A fare selling on that flight. I also read the small print saying that because it is an upgraded ticket, online check in will not be available and can only be done at the airport counter. I am not too fuss about this however I just find it so odd that you can't check in online because of that (then again it's CX IT we're talking about!). I will be using one of the bookable upgrades very soon once I have finalised my JFK itinerary so I shall report back in a week or two.
Apr 30, 2016, 2:34 am
#6
Join Date: Jun 2009
Location: Ho Chi Minh City, Vietnam
Programs: CX Diamond / Hyatt Courtesy C./ Hertz
Posts: 254
Apr 30, 2016, 2:36 am
#7
Join Date: Jun 2009
Location: Ho Chi Minh City, Vietnam
Programs: CX Diamond / Hyatt Courtesy C./ Hertz
Posts: 254
Curious to know if anyone has used or tried to use this new benefit and how easy it was?
Although they book into revenue fares, I wonder if in practice it is really as simple as there being revenue space available and securing the upgrade instantly, or if theres another quota for this.
Although they book into revenue fares, I wonder if in practice it is really as simple as there being revenue space available and securing the upgrade instantly, or if theres another quota for this.
Apr 30, 2016, 3:04 am
#8
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
