Meet & Greet of OW Elites aboard CX flights..
May 23, 2013, 8:27 am
#31
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,852
As a GO I was greeted twice recently. Once in Y from HKG-DEL and then once on the return when I was in PE. The second time was not a formal greeting but the FA remembered me from the previous flight by name and said hello. I was pleasantly surprised as nothing notable happened on that flight that would cause her to memorise my name. I certainly didn't remember her name, but did recognise the face.
Although I can confirm that for the last year or so (maybe more), the standard greeting for GO has all but disappeared and there's usually zero acknowledgement of any sort on the flight that you're any more valuable a passenger as the guy sitting next to you who doesn't even have an FFP number listed on the boarding pass
Fine, call me shallow, but I appreciate my loyalty being acknowledged. CX used to be much better at this. A few years ago when I flew less, I felt more valued as an SL than I do now has a GO.
Although I can confirm that for the last year or so (maybe more), the standard greeting for GO has all but disappeared and there's usually zero acknowledgement of any sort on the flight that you're any more valuable a passenger as the guy sitting next to you who doesn't even have an FFP number listed on the boarding pass
Fine, call me shallow, but I appreciate my loyalty being acknowledged. CX used to be much better at this. A few years ago when I flew less, I felt more valued as an SL than I do now has a GO.
May 23, 2013, 8:28 am
#32
Join Date: Oct 2010
Location: NZ
Programs: AA, UA, QF, TK, EY, NZ
Posts: 447
I flew JFK-HKG a couple of days ago and was greeted Y+. That's all they have to do, it's not hard.. And adds a special touch of service. And I was also greeted in J on the next flight to DXB.
May 24, 2013, 1:12 pm
#33
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,160
I'm going to go against the grain here and state up front that I couldn't care less about some greeting or another. Usually, I just want to be left alone, and I find the level of service in J and F (where I'm properly esconced most of the time) perfectly fine, I don't need to be greeted or whatever.
May 24, 2013, 2:41 pm
#34
Join Date: May 2009
Posts: 768
I'm going to go against the grain here and state up front that I couldn't care less about some greeting or another. Usually, I just want to be left alone, and I find the level of service in J and F (where I'm properly esconced most of the time) perfectly fine, I don't need to be greeted or whatever.
Last edited by Mrtnw; May 24, 2013 at 2:42 pm Reason: correct autocorrect
May 28, 2013, 10:29 am
#35
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,207
Did a SIN-HKG-TPE and vv route a couple days ago in J class. No greetings of any sort for all 4 sectors. I did see the ISM greeting a guy sitting across the aisle on one of the sectors. I assume that he is probably a DM.
I guess the greeting is now "restricted" to DM members?
I guess the greeting is now "restricted" to DM members?
May 29, 2013, 12:08 am
#36
Join Date: Mar 2003
Location: Here today gone tomorrow
Programs: *G, ow Saph
Posts: 2,865
Did a SIN-HKG-TPE and vv route a couple days ago in J class. No greetings of any sort for all 4 sectors. I did see the ISM greeting a guy sitting across the aisle on one of the sectors. I assume that he is probably a DM.
I guess the greeting is now "restricted" to DM members?
I guess the greeting is now "restricted" to DM members?
One segment had greetings and water bottles all around us (in PEY) but nothing for us--my travelling companion wanted a water bottle too
So I guess they didn't go down as far as Golds on that flight.
May 29, 2013, 5:25 am
#38
Join Date: May 2009
Posts: 6,978
You have to use the greetings to your advantage. I always strike a small talk with the ISM when she greets me, and almost 100% of the time they mean it when they say "if you need anything, please let me know", when I say they mean it I mean they will come back once or twice to check on me and ask if there's anything else I need. Very good and personal services from then on.
Yes, if I am unlucky to get a very disinterested ISM that really just going through the motions, then the service usually reflects the ISM...
Yes, if I am unlucky to get a very disinterested ISM that really just going through the motions, then the service usually reflects the ISM...
May 30, 2013, 4:15 am
#39
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,170
IMHO- this is a tricky one - for a lot (I guess more than 50% of the flights), there's really no need and I do feel for the ISM feeling awkward in interrupting me (I usually have earphones on, and they feel esp bad on nonAVOD flights).
On the other hand, a fair few times the chat is interesting (like when they notice a book they've read near me, or talk about my final destination, or tell my wife seated next to me how lucky she is, or remember her love for CX Delight - one even asked 'been married over xxx time, right? when are the kids coming') - it definitely adds to the fuzz factor for the flight.
On the other hand, a fair few times the chat is interesting (like when they notice a book they've read near me, or talk about my final destination, or tell my wife seated next to me how lucky she is, or remember her love for CX Delight - one even asked 'been married over xxx time, right? when are the kids coming') - it definitely adds to the fuzz factor for the flight.
May 30, 2013, 10:36 am
#40
Join Date: Feb 2013
Location: Chicago
Programs: AA EXP, Hilton Diamond, Bonvoy Titanium Elite, National Executive
Posts: 596
Just finished ORD HKG MEL return all in PEY. On only one flight (HKG-ORD) did I get 'the treatment' but that was the ISM who happened to be a Thai gal so I got the added bonus of embarrassing myself by speaking Thai to her. She didn't appear to be 'howdying' [สวัสดีค่ะ] everyone and since she addressed me by name, so I'll assume it was a status [AA PLT/OW Sapphire] 'run' on her part...
Jun 7, 2013, 12:15 pm
#42
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
HKG-HND today in Y, no greeting or recognition at all (OWE). Mix of japanese and cantonese staff, and they were really really good, but no manager to be seen. Before I'd say the ISM looked me up on half of my trips.
(Second sector on JAL and they couldn't greet me enough, all managers came around to have a chat! That was also new to me)
(Second sector on JAL and they couldn't greet me enough, all managers came around to have a chat! That was also new to me)
Jun 7, 2013, 2:16 pm
#43
Join Date: May 2012
Location: Los Angeles
Programs: CX GO (in hibernation mode), AA EXP, SPG GO, HH DM
Posts: 316
i should also add that i flew back hkg - lax last week with a friend that's a DM and damn was there a night/day difference between how they treated him vs. me as a GO. was even able to briefly hang out in the wing f lounge...dayam! wish i had more money and time so that i could earn a DM status
Jun 7, 2013, 2:21 pm
#44
Suspended
Join Date: Dec 2012
Posts: 2,377
i should also add that i flew back hkg - lax last week with a friend that's a DM and damn was there a night/day difference between how they treated him vs. me as a GO. was even able to briefly hang out in the wing f lounge...dayam! wish i had more money and time so that i could earn a DM status
Jun 7, 2013, 3:08 pm
#45
Join Date: May 2012
Location: Los Angeles
Programs: CX GO (in hibernation mode), AA EXP, SPG GO, HH DM
Posts: 316