Book now or after Feb 12
Feb 5, 2012, 3:14 pm
#2
Join Date: Nov 2008
Location: HKG YYZ
Programs: Marco Polo Club
Posts: 523
I would do it after the switchover to avoid the system losing your reservation during the process. I would also wait a few days after the switchover though just so the dust settles and everything is running smoothly
Feb 6, 2012, 3:13 am
#3
Original Poster
Join Date: Feb 2012
Location: YVR
Posts: 262
I am not really worried about the system losing my reservation. I just wanted to find out whether the prices will go up or down after the upgrade, or if anyone knows of a sale coming up. (I'm a student, so I'm trying to save some money.)
Oh, and can someone with the KVS tool please check the availability for economy for CX889 YVR-HKG Apr 22, and CX888 HKG-YVR May 12 please? Thank you very much in advance!
Oh, and can someone with the KVS tool please check the availability for economy for CX889 YVR-HKG Apr 22, and CX888 HKG-YVR May 12 please? Thank you very much in advance!
Last edited by briguychau; Feb 6, 2012 at 3:21 am
Feb 7, 2012, 6:57 am
#6
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,852
Feb 7, 2012, 2:33 pm
#7
Join Date: May 2009
Posts: 6,978
I have personally oversaw and directed many major IT upgrades for many service industry companies that heavily relies on them, and the switch is always seamless and we never had to warn customers about them, never had to shut them down for service for a couple of days, and never warn customers about possible issues and they have to bring paper copies.
I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
Feb 7, 2012, 5:15 pm
#8
Join Date: Dec 2007
Location: HKG
Programs: CX Gold, Marriott Bonvoy Plat
Posts: 418
I have personally oversaw and directed many major IT upgrades for many service industry companies that heavily relies on them, and the switch is always seamless and we never had to warn customers about them, never had to shut them down for service for a couple of days, and never warn customers about possible issues and they have to bring paper copies.
I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
http://blog.jetblue.com/index.php/20...ekends-cutover
They warned their customers about it, they shut down their service (reservation, OLCI etc) down for a couple of days, they warned their customers about possible issues.
Do you think WestJet IT is downright incompetent?
Feb 7, 2012, 7:52 pm
#9
Join Date: May 2009
Posts: 6,978
Well, you may want to read what WestJet did when they changed their system to Sabre two years ago...
http://blog.jetblue.com/index.php/20...ekends-cutover
They warned their customers about it, they shut down their service (reservation, OLCI etc) down for a couple of days, they warned their customers about possible issues.
Do you think WestJet IT is downright incompetent?
http://blog.jetblue.com/index.php/20...ekends-cutover
They warned their customers about it, they shut down their service (reservation, OLCI etc) down for a couple of days, they warned their customers about possible issues.
Do you think WestJet IT is downright incompetent?
Again, it's freaking 2012 not 1992. Seamless upgrades should be the norm, especially for major corporations. I would really love to get an invitation to visit the CX IT headquarter and see what kind of shop they are running there...
Feb 7, 2012, 8:10 pm
#10
Join Date: Aug 2001
Location: Beaverton OR
Programs: GE, AA PLT/2.6MM, BR Gld, Royal Carib. DM+, Celebrity Elite, NCL PLT, Princess Elite
Posts: 1,643
I have personally oversaw and directed many major IT upgrades for many service industry companies that heavily relies on them, and the switch is always seamless and we never had to warn customers about them, never had to shut them down for service for a couple of days, and never warn customers about possible issues and they have to bring paper copies.
I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
I've been involved in countless airline system switchovers from the airline end, and I can tell you that there has never been one that has gone smoothly. Period. Virgin America is still having issues from their switchover in October(!).
Expect the worst and hope for slightly better. I agree with the above, if you are traveling on switchover day, bring a hard copy of your e-ticket with you and and documentation showing seat assignments.
Feb 7, 2012, 11:15 pm
#11
Join Date: Dec 2001
Location: China
Posts: 1,551
Just noticed that the "systems upgrade" thread in the United section is now at 35 pages - as ak333 says, all airlines seem to have issues with these major changes
Feb 8, 2012, 9:11 am
#12
Join Date: May 2009
Posts: 6,978
Haha. Thanks for the reminder. But the thought of living in Hong Kong gives me the chill. Don't get me wrong. I love Hong Kong as a tourist city. But I am used to big houses with multiple big rooms with a big yard. Got to be a Billionaire to do that in Hong Kong, and I'm no billionaire....
Feb 9, 2012, 10:32 am
#14
Join Date: Sep 2011
Location: HKG/YVR/LAX
Programs: MPC GR, GC Jade, OZ DM, MVP GO, AA EXP, TK Elite, HH Diamond, Marriot Titanium, Hyatt Globalist
Posts: 235
I am not really worried about the system losing my reservation. I just wanted to find out whether the prices will go up or down after the upgrade, or if anyone knows of a sale coming up. (I'm a student, so I'm trying to save some money.)
Oh, and can someone with the KVS tool please check the availability for economy for CX889 YVR-HKG Apr 22, and CX888 HKG-YVR May 12 please? Thank you very much in advance!
Oh, and can someone with the KVS tool please check the availability for economy for CX889 YVR-HKG Apr 22, and CX888 HKG-YVR May 12 please? Thank you very much in advance!
but base on experience these flights gets pretty full due to many students flying back
and op-up a lot of members 
Feb 9, 2012, 12:40 pm
#15
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Code:
YVR Vancouver Metro / Intl BC CA = YVR CXH [CYVR] HKG Hong Kong Intl HK [VHHH] SUN 22 Apr 2012 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ----------------------------------------------------------------- CX 889 YVR 02:45 HKG 06:55 773 F4 A4 J9 C9 D9 I9 Y9 B9 H9 K9 M9 L0 V9 S9 N0 Q0 O0 AC 7 YVR 13:50 HKG 17:55 77W R9 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 N9 G9 P9 E9 J9 C9 D9 Z9 UL/AC 2007 YVR 13:50 HKG 17:55 77W J0 C0 D7 Z7 Y7 B7 M7 U? H7 Q7 V7 N7 W7 G7 S7 P7 T7 E7 L7 A2 K7 R7 CX 839 YVR 15:00 HKG 19:00 744 F4 A4 J9 C9 D9 I9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9
Code:
HKG Hong Kong Intl HK [VHHH] YVR Vancouver Metro / Intl BC CA = YVR CXH [CYVR] SAT 12 May 2012 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ----------------------------------------------------------------- CX 888 HKG 00:30 YVR 21:25 773 F2 A1 J9 C9 D9 I9 Y9 B9 H9 K9 M9 L9 V9 S9 N0 Q9 O3 CX 838 HKG 16:35 YVR 13:20 744 F4 A4 J9 C9 D9 I9 Y9 B9 H9 K9 M4 L0 V0 S0 N0 Q0 O0 AC 8 HKG 19:50 YVR 16:35 77W R1 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 N9 G9 P9 E9 J9 C9 D9 Z9 UL/AC 2008 HKG 19:50 YVR 16:35 77W J4 C4 D7 Z7 Y7 B7 M7 U? H7 Q7 V7 N7 W7 G7 S7 P7 T7 E7 L7 A2 K7 R7