KVS Tool now searches CX awards!
#61
Join Date: Apr 2001
Location: Central New Jersey
Programs: AA Lifetime Plat 2MM
Posts: 691
Have you asked them to check with CX ticketing? I had a situation where KVS was showing FS+ on two seats, AAEXP could only see one, I politely asked them to check with CX. They were insisting that CS keep seats for their own fliers, I said I truly believe that is not the case. They made the call and came back and said all good
I guess I don't have any other choice but to buy my own tickets. I just checked and those went up $100 today.
#63
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Have you asked them to check with CX ticketing? I had a situation where KVS was showing FS+ on two seats, AAEXP could only see one, I politely asked them to check with CX. They were insisting that CS keep seats for their own fliers, I said I truly believe that is not the case. They made the call and came back and said all good
Just called AA EXP and still no availability. I asked if they could call CX Ticketing and she said she had no idea who to call about them releasing award seats. She says their system shows availability the next day so it's not a problem with system not working, just no award seats on the day I need them (25Jan2011).
Also, does BA.com even support KA?
#64
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
Yep ba.com does support KA. The initial hit says no availability, do you want to include partners, and the only partner listed is Dragon Air
In terms of talking to the EXP agent, ask them to ask revenue management to clear it with CX. For sure they will know who to call. I can understand the EXP agent themselves not knowing who to call, but RM should.
I am still inclined that KVS is right, though surprised ba.com is wrong. I have found it to be pretty accurate in the past (that's why I asked is kvs still showing availability?)
In terms of talking to the EXP agent, ask them to ask revenue management to clear it with CX. For sure they will know who to call. I can understand the EXP agent themselves not knowing who to call, but RM should.
I am still inclined that KVS is right, though surprised ba.com is wrong. I have found it to be pretty accurate in the past (that's why I asked is kvs still showing availability?)
#65
Join Date: Apr 2001
Location: Central New Jersey
Programs: AA Lifetime Plat 2MM
Posts: 691
Yes, still showing YS+ and YA+ in KVS. Pulling teeth with EXP desk now. They have no idea who to contact as AA Revenue Management doesn't have any say in CX releasing awards. She said that CX decides what to release to partners so even if CX shows they have seats it doesn't matter as they have not released them to AA.
After several minutes of back and forth, rep finally put me on hold to go ask someone about it. After about 10 minutes she came back and said that she found out there is a group (not revenue management) and they will get in touch with CX and to call back in about 24 hours to check.
That's all that I can really ask for but I guess I should have gotten that group's name. I was busy debugging code while on hold so was only 1/2 thinking. I'll update everyone tomorrow. Thanks for all the help.
After several minutes of back and forth, rep finally put me on hold to go ask someone about it. After about 10 minutes she came back and said that she found out there is a group (not revenue management) and they will get in touch with CX and to call back in about 24 hours to check.
That's all that I can really ask for but I guess I should have gotten that group's name. I was busy debugging code while on hold so was only 1/2 thinking. I'll update everyone tomorrow. Thanks for all the help.
#66
Join Date: Oct 2009
Programs: SPG GOLD
Posts: 413
Yes, still showing YS+ and YA+ in KVS. Pulling teeth with EXP desk now. They have no idea who to contact as AA Revenue Management doesn't have any say in CX releasing awards. She said that CX decides what to release to partners so even if CX shows they have seats it doesn't matter as they have not released them to AA.
After several minutes of back and forth, rep finally put me on hold to go ask someone about it. After about 10 minutes she came back and said that she found out there is a group (not revenue management) and they will get in touch with CX and to call back in about 24 hours to check.
That's all that I can really ask for but I guess I should have gotten that group's name. I was busy debugging code while on hold so was only 1/2 thinking. I'll update everyone tomorrow. Thanks for all the help.
After several minutes of back and forth, rep finally put me on hold to go ask someone about it. After about 10 minutes she came back and said that she found out there is a group (not revenue management) and they will get in touch with CX and to call back in about 24 hours to check.
That's all that I can really ask for but I guess I should have gotten that group's name. I was busy debugging code while on hold so was only 1/2 thinking. I'll update everyone tomorrow. Thanks for all the help.
#67
Does anyone know the name of the group in AA call center (not Revenue Management) to check with CX to release the seats?
I saw there are F seats available under Awards/CX but when I switch to Awards/One World, these seats are not available under KVStool???
I called AA but the agent didn't have any clues who can call CX from AA.
I saw there are F seats available under Awards/CX but when I switch to Awards/One World, these seats are not available under KVStool???
I called AA but the agent didn't have any clues who can call CX from AA.
#68
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,955
Does anyone know the name of the group in AA call center (not Revenue Management) to check with CX to release the seats?
I saw there are F seats available under Awards/CX but when I switch to Awards/One World, these seats are not available under KVStool???
I called AA but the agent didn't have any clues who can call CX from AA.
I saw there are F seats available under Awards/CX but when I switch to Awards/One World, these seats are not available under KVStool???
I called AA but the agent didn't have any clues who can call CX from AA.
#69
Ok, this is getting really interesting in term of award availability.
1. Checking Awards/CX on 11/17 from SFO to HKG shows CX873 is available for F seats but not CX879.
2. Switch to Awards/OW on 11/17 from SFO to HKG and KVS shows CX879 is available for F seats ONLY but not CX873.
3. Try ba.com and it shows F seats are available on CX873 on 11/17.
Does anybody know why sometimes the award availability is not consistent even within the KVS tool?
And I believe someone in this thread has mentioned able to get an AA agent to call CX to get these seats when they are not available to OW but are available to CX. Or maybe it's just regular sites, not award seats.
1. Checking Awards/CX on 11/17 from SFO to HKG shows CX873 is available for F seats but not CX879.
2. Switch to Awards/OW on 11/17 from SFO to HKG and KVS shows CX879 is available for F seats ONLY but not CX873.
3. Try ba.com and it shows F seats are available on CX873 on 11/17.
Does anybody know why sometimes the award availability is not consistent even within the KVS tool?
And I believe someone in this thread has mentioned able to get an AA agent to call CX to get these seats when they are not available to OW but are available to CX. Or maybe it's just regular sites, not award seats.
Last edited by thebluejean; Nov 6, 2010 at 12:56 am
#70
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
Ok, this is getting really interesting in term of award availability.
1. Checking Awards/CX on 11/17 from SFO to HKG shows CX873 is available for F seats but not CX879.
2. Switch to Awards/OW on 11/17 from SFO to HKG and KVS shows CX879 is available for F seats ONLY but not CX873.
3. Try ba.com and it shows F seats are available on CX873 on 11/17.
Does anybody know why sometimes the award availability is not consistent even within the KVS tool?
And I believe someone in this thread has mentioned able to get an AA agent to call CX to get these seats when they are not available to OW but are available to CX. Or maybe it's just regular sites, not award seats.
1. Checking Awards/CX on 11/17 from SFO to HKG shows CX873 is available for F seats but not CX879.
2. Switch to Awards/OW on 11/17 from SFO to HKG and KVS shows CX879 is available for F seats ONLY but not CX873.
3. Try ba.com and it shows F seats are available on CX873 on 11/17.
Does anybody know why sometimes the award availability is not consistent even within the KVS tool?
And I believe someone in this thread has mentioned able to get an AA agent to call CX to get these seats when they are not available to OW but are available to CX. Or maybe it's just regular sites, not award seats.
I find BA web site to be quite consistent with KVS CX
#71
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
That is correct. CX does not hold back award inventory for own members, i.e.. any partner's inventory should be the same as CX's. However:
* Asia Miles members can call to waitlist and some MPC members may be able to call to get seats released. If the CX member does not make any special request, he/she will see the same inventory as any partner's member.
* CX's inventory may not always be correct too. It happened before that it showed availability and allowed the passenger to book, and then ... could not confirm
* Asia Miles members can call to waitlist and some MPC members may be able to call to get seats released. If the CX member does not make any special request, he/she will see the same inventory as any partner's member.
* CX's inventory may not always be correct too. It happened before that it showed availability and allowed the passenger to book, and then ... could not confirm
#72
Thanks for the response. I called AA last night and the agent confirmed that reward seats availability matched the one from Award/CX. But getting the agent to call CX seems very challenge because not everyone knows who to call.
By the way, does anyone know what make a flight to release the seats for reward seating? I have been tracking the F seat map to see if there is a pattern. It looks like when there are more than 5 empty seats out of 9 seats in the F, that flight will release the seats for reward. But this is not always the case.
And why A4 and K4 seats are always not available in F? Even if I look at dates an year ahead.
By the way, does anyone know what make a flight to release the seats for reward seating? I have been tracking the F seat map to see if there is a pattern. It looks like when there are more than 5 empty seats out of 9 seats in the F, that flight will release the seats for reward. But this is not always the case.
And why A4 and K4 seats are always not available in F? Even if I look at dates an year ahead.
#73
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Thanks for the response. I called AA last night and the agent confirmed that reward seats availability matched the one from Award/CX. But getting the agent to call CX seems very challenge because not everyone knows who to call.
By the way, does anyone know what make a flight to release the seats for reward seating? I have been tracking the F seat map to see if there is a pattern. It looks like when there are more than 5 empty seats out of 9 seats in the F, that flight will release the seats for reward. But this is not always the case.
And why A4 and K4 seats are always not available in F? Even if I look at dates an year ahead.
By the way, does anyone know what make a flight to release the seats for reward seating? I have been tracking the F seat map to see if there is a pattern. It looks like when there are more than 5 empty seats out of 9 seats in the F, that flight will release the seats for reward. But this is not always the case.
And why A4 and K4 seats are always not available in F? Even if I look at dates an year ahead.
* Airlines always want to get revenue. If they expect a good chance, or if they have no visibility, of booking a $$ passenger, they will not release seats. Unfortunateky, F seats generate good revenue and many F (not A) passengers book last minute.
* "A" revenue is worse then "J". CX may limit seats for "A" for certain route from start. Each "A" booking will take away a potential "F" booking. "K" is economy, not first.
#74
Join Date: Jun 2009
Location: SEA
Posts: 200
Anybody have any recent luck with getting AA to call CX?
Trying to book:
CX873 3/13/11 SFO to HKG
CX785 3/14/11 HKG to DPS
Both KVS and BA.com show F availability on the SFO-HKG and J availability on HKG-DPS. AA can't see the availability. Have called AA 3 times now and had one of the agents talk with her supervisor and she came back and said they can't call CX. What's the magic trick? Keep calling back until someone calls them? Should I just ask for a supervisor to start with? They seem highly argumentative about even making the phone call to CX. Thanks.
Trying to book:
CX873 3/13/11 SFO to HKG
CX785 3/14/11 HKG to DPS
Both KVS and BA.com show F availability on the SFO-HKG and J availability on HKG-DPS. AA can't see the availability. Have called AA 3 times now and had one of the agents talk with her supervisor and she came back and said they can't call CX. What's the magic trick? Keep calling back until someone calls them? Should I just ask for a supervisor to start with? They seem highly argumentative about even making the phone call to CX. Thanks.
Last edited by jjwjjw; Jan 15, 2011 at 4:19 pm Reason: Meant to say J not F on the HKG-DPS flight
#75
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
Anybody have any recent luck with getting AA to call CX?
Trying to book:
CX873 3/13/11 SFO to HKG
CX785 3/14/11 HKG to DPS
Both flights show 2 F available on KVS and BA. AA can't see the availability. Have called AA 3 times now and had one of the agents talk with her supervisor and she came back and said they can't call CX. What's the magic trick? Keep calling back until someone calls them? Should I just ask for a supervisor to start with? They seem highly argumentative about even making the phone call to CX. Thanks.
Trying to book:
CX873 3/13/11 SFO to HKG
CX785 3/14/11 HKG to DPS
Both flights show 2 F available on KVS and BA. AA can't see the availability. Have called AA 3 times now and had one of the agents talk with her supervisor and she came back and said they can't call CX. What's the magic trick? Keep calling back until someone calls them? Should I just ask for a supervisor to start with? They seem highly argumentative about even making the phone call to CX. Thanks.