Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Cathay Pacific | Asia Miles
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Apr 29, 00, 12:46 am   #1
 
Join Date: Apr 1999
Location: Adelaide, South Australia
Programs: Eva Air, Air Asia, Cebu Pacific, Air Phil Express, Tune Hotels, GoHotel.com.ph, Jet Star
Posts: 3,936
KA changes flight Schedule -they say I must do the rebooking?

Is this normal - Dragonair called me at home yesterday and informed me that their flight to Hong Kong from Xiamen on Friday June 16th has a time change (from 7Pm to 12 noon). They want to rebook me for 12 noon. I said no way, because I must work that day. They said I could go the next day but I said no way again because I must connect onto the Cathay Pacific Toronto flight and their "new" flight would make me one day late to Canada.

I said that I want to endorse my ticket to the China Southern flight as it would connect me no problems on the CX YYZ flight. At first they said no way because it was a discount ticket (YB fare - hardly a discount ticket in my mind.) I reminded them that this was an operational change and it was not in my control therefore they have an obligation to get me to my connection. Finally the supervisor agreed and gave me the following instructions:

1) Go to China Southern office and make new reservation.
2) Go to Xiamen Dragonair office with original ticket and get it endorsed for new reservation.
3) return to China Southern Office and have my reservation "confirmed".

I am very unhappy because it seems I have to do all the leg work in Xiamen because of an operational service change. Is this normal??
Dragonair keeps telling me that this is the procedure! Has anybody had experiences with this scenario? It does not seem right to me.

My preferred scenario is this.
1)Dragonair informs me of change and rebooks me on China Southern Flight.
2) I drop by Dragonair Xiamen office and have tickets reissued.

What do you think?




[This message has been edited by davistev (edited 04-29-2000).]
davistev is offline   Reply With Quote
Old Apr 29, 00, 8:12 am   #2
 
Join Date: Oct 1999
Location: Third planet from the Sun
Posts: 6,996
Please remeber this is China. China is the only place where someone refused to sell me a ticket becuase they did not feel like it. I had to go to a different ticket office to get my ticket!!!!!

Why don't you confirm the reservation with China Southern and go to the airport an extra hour early and have your ticket changed their. If China Southern wants a ticket number to hold the reservation, give them your original ticket number.
Tango is offline   Reply With Quote
Old Apr 29, 00, 8:53 am   #3
 
Join Date: Apr 1999
Location: Adelaide, South Australia
Programs: Eva Air, Air Asia, Cebu Pacific, Air Phil Express, Tune Hotels, GoHotel.com.ph, Jet Star
Posts: 3,936
You are so right about China being, well - China.
In Xiamen China, a seperate company handles all check-in procedures - not the individual airlines that fly the route.

I am in Hong Kong right now so I think I'll pay Dragonair a visit here and see if they can straighten it out.

Funny you mentioned weird things that go on in China Tango. I just flew into Shenzhen on Xiamen Airlines. My seat was 1B. In most parts of the world this would mean priority baggage right! Not here, Xiamen airlines placed a bag tag on my checkin luggage reading "last Bag". Now does this mean on or off? Being that chinglish is the norm I should be glad iyt didn't read "lost bag".
davistev is offline   Reply With Quote
Old Apr 29, 00, 4:52 pm   #4
Original Member
 
Join Date: May 1998
Location: New York, NY, USA
Programs: AA 2MM, Hyatt Plat, SPG Plat, National ES
Posts: 6,853
Don't baggage follow LIFO (Last In First Out)? So, a last bag tag could me priority.

I wouldn't know what to say about consumer protection in China (if it even exist).


[This message has been edited by seawolf (edited 04-29-2000).]
seawolf is online now   Reply With Quote
Old Apr 30, 00, 4:50 am   #5
 
Join Date: Apr 1999
Location: Adelaide, South Australia
Programs: Eva Air, Air Asia, Cebu Pacific, Air Phil Express, Tune Hotels, GoHotel.com.ph, Jet Star
Posts: 3,936
While at Chap Lep Kok this morning I dropped by the Dragonair counter and in 3 minutes they had me rebooked on China Southern, ticket endorsed and confirmed.

I guess its not always airline "procedure" but airline "employee" that counts the most.

I'm now set.
davistev is offline   Reply With Quote
Old Apr 30, 00, 9:00 pm   #6
Original Member
 
Join Date: May 1998
Location: New York, NY, USA
Programs: AA 2MM, Hyatt Plat, SPG Plat, National ES
Posts: 6,853
Good to hear that it worked out!
seawolf is online now   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 3:59 pm.