Compensation for broken J seat?
May 23, 2015, 6:41 pm
#1
Original Poster
Join Date: Nov 2013
Location: LAX, LGB, SNA
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Compensation for broken J seat?
What is a good compensation amount for a broken J seat? My partner award seat lax-hkg was completely broken. Seat wouldn't lie flat and the FA had to manually put it down and once flat wouldn't go back upright. A deadhead had to switch seats with me and during landing she had to take a jumpseat since the seat wouldn't go up. The head purser said she will give a report about the J seat breaking mid flight for be to receive compensation. What is a reasonable amount for compensation?
May 23, 2015, 8:21 pm
#2
Join Date: Apr 2002
Location: Home
Posts: 1,910
What is a good compensation amount for a broken J seat? My partner award seat lax-hkg was completely broken. Seat wouldn't lie flat and the FA had to manually put it down and once flat wouldn't go back upright. A deadhead had to switch seats with me and during landing she had to take a jumpseat since the seat wouldn't go up. The head purser said she will give a report about the J seat breaking mid flight for be to receive compensation. What is a reasonable amount for compensation?
May 23, 2015, 9:15 pm
#3
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
What is a good compensation amount for a broken J seat? My partner award seat lax-hkg was completely broken. Seat wouldn't lie flat and the FA had to manually put it down and once flat wouldn't go back upright. A deadhead had to switch seats with me and during landing she had to take a jumpseat since the seat wouldn't go up. The head purser said she will give a report about the J seat breaking mid flight for be to receive compensation. What is a reasonable amount for compensation?
That said, a non-working J or F class seats is a serious problem IME. You blatantly aren't getting what you pay for - else, why the 4-10x premium over EY for J/F seats?
1.) Did they give you anything on board? Any of those extremely overvalued duty free coupons? That's CX's favorite go-to move. I value those things at about 25% of face value.
2.) I think if you're a frequent flier of CX, an upgrade coupon (in addition to the crap duty free coupons) would be the right compensation.
3.) If you don't fly CX often, it's more complicated (because the upgrade coupon I recommend in #2 won't work). I would demand the difference in miles between the J and Y class be refunded to my account. You say you're a partner redemption, presumably AA or BA? Whatever the difference is, I'd demand it. I'm not one to really argue much with airlines, but the greatest purpose IME of ponying up the higher price for J or F is to get the flat bed. If they don't deliver then they've basically failed to deliver what they promised. If you knew the seat was broken you might as well just pay for Y or PEY instead.
May 24, 2015, 2:55 am
#5
Original Poster
Join Date: Nov 2013
Location: LAX, LGB, SNA
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you'll need to be proactive. I wouldn't count on CX to reach out to you./
That said, a non-working J or F class seats is a serious problem IME. You blatantly aren't getting what you pay for - else, why the 4-10x premium over EY for J/F seats?
1.) Did they give you anything on board? Any of those extremely overvalued duty free coupons? That's CX's favorite go-to move. I value those things at about 25% of face value.
2.) I think if you're a frequent flier of CX, an upgrade coupon (in addition to the crap duty free coupons) would be the right compensation.
3.) If you don't fly CX often, it's more complicated (because the upgrade coupon I recommend in #2 won't work). I would demand the difference in miles between the J and Y class be refunded to my account. You say you're a partner redemption, presumably AA or BA? Whatever the difference is, I'd demand it. I'm not one to really argue much with airlines, but the greatest purpose IME of ponying up the higher price for J or F is to get the flat bed. If they don't deliver then they've basically failed to deliver what they promised. If you knew the seat was broken you might as well just pay for Y or PEY instead.
That said, a non-working J or F class seats is a serious problem IME. You blatantly aren't getting what you pay for - else, why the 4-10x premium over EY for J/F seats?
1.) Did they give you anything on board? Any of those extremely overvalued duty free coupons? That's CX's favorite go-to move. I value those things at about 25% of face value.
2.) I think if you're a frequent flier of CX, an upgrade coupon (in addition to the crap duty free coupons) would be the right compensation.
3.) If you don't fly CX often, it's more complicated (because the upgrade coupon I recommend in #2 won't work). I would demand the difference in miles between the J and Y class be refunded to my account. You say you're a partner redemption, presumably AA or BA? Whatever the difference is, I'd demand it. I'm not one to really argue much with airlines, but the greatest purpose IME of ponying up the higher price for J or F is to get the flat bed. If they don't deliver then they've basically failed to deliver what they promised. If you knew the seat was broken you might as well just pay for Y or PEY instead.
May 24, 2015, 4:47 am
#6
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
What is a good compensation amount for a broken J seat? My partner award seat lax-hkg was completely broken. Seat wouldn't lie flat and the FA had to manually put it down and once flat wouldn't go back upright. A deadhead had to switch seats with me and during landing she had to take a jumpseat since the seat wouldn't go up. The head purser said she will give a report about the J seat breaking mid flight for be to receive compensation. What is a reasonable amount for compensation?
May 24, 2015, 5:36 am
#7
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Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,555
That's my reading too. If you switched to a good seat for the rest of the flight and got a PJ for your troubles, I doubt that you will get much additional compensation.
May 24, 2015, 5:42 am
#8
Join Date: Mar 2007
Programs: QFF Gold, Flying Blue, Enrich
Posts: 5,366
I wouldn't really think that any compensation was due at all if my reading is correct, unless CX guarantees your pre-selected seat (which I doubt). The PJ would just be a bonus.