Last minute aircraft change swap me to window seat....
Sep 21, 2014, 4:53 pm
#1
Original Poster
Join Date: May 2009
Posts: 6,978
Last minute aircraft change swap me to window seat....
I know CX is doing the best it can with plane swaps but they can please add an algorithm to make sure their elite members get the seat preferences they wanted or try their best? Just went to airport and got placed in window seat on 3 hour flight and CX "can't do anything about it". I am frequent bathroom user so my seatmates won't be happy either...
Sep 21, 2014, 6:47 pm
#2
Join Date: Dec 2006
Location: LHR
Programs: BA Silver/ows, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,581
This kind of thing really annoys me. I've been asked to move a couple times to accommodate other pax, and I've generally said yes. But at other times, when I've asked them if they could fix this kind of mix-up on their part, suddenly they're unwilling to do a similar favor for me.
Sep 21, 2014, 8:11 pm
#3
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
They did that to me on my flight to PVG a week ago. When it beeped, I thought I got a J seat. As it turned out, I stayed in PEY and got a window seat instead 
. It was a short flight and I only went to the bathroom once. My neighbour visited the bathroom at least twice. So it was OK 
.
. It was a short flight and I only went to the bathroom once. My neighbour visited the bathroom at least twice. So it was OK .
Sep 21, 2014, 11:53 pm
#5
Join Date: Apr 2003
Posts: 1,118
What defies logic is that you travel as a party of 2 and you booked yourself onto the window seat and the window aisle seat in Y on an A330/A340 to/from Manila. And then they swapped the aircraft to a 747 last minute and guess what - nobody tells you at check in, but you end up having a window seat, the aisle seat on the window side, and a STRANGER in between you two !
The IT function within CX isn't exactly the strongest so I won't expect them to do anything anytime soon.
The IT function within CX isn't exactly the strongest so I won't expect them to do anything anytime soon.
Sep 22, 2014, 12:16 am
#6
Original Poster
Join Date: May 2009
Posts: 6,978
My physical condition requires me to drink much fluid and as a result I frequent the loo. Visited the loo 4 times this time, and by the 4th time the two pax are clearly annoyed... oh well....
Really hope CX doesn't just assign seats on random when they do plane swap...
Really hope CX doesn't just assign seats on random when they do plane swap...
Sep 22, 2014, 1:00 am
#7
Join Date: Jan 2011
Posts: 2,345
This kind of thing really annoys me. I've been asked to move a couple times to accommodate other pax, and I've generally said yes. But at other times, when I've asked them if they could fix this kind of mix-up on their part, suddenly they're unwilling to do a similar favor for me.
But lesson learned:
Accomodating other people's requests --> requires just a simple yes
Requesting yourself --> requires a lot of pushing
Sep 22, 2014, 2:07 am
#8
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
My physical condition requires me to drink much fluid and as a result I frequent the loo. Visited the loo 4 times this time, and by the 4th time the two pax are clearly annoyed... oh well....
Really hope CX doesn't just assign seats on random when they do plane swap...
Really hope CX doesn't just assign seats on random when they do plane swap...
On my last CX flight (HKG-SIN), they put me in the "middle" seat in PE, as PE is 2-4-2 config. I was told nothing they can do. If I do not want, I can keep my Y seat.
Another CX715 also, they exchanged my BP at the gate and gave me window seat in PE.
Ok la, I cannot complain since they upgrade me to PE.
One time on TPE-HKG-SIN, they swapped the HKG-SIN last minute, as I lost my emergency exit seat, as they changed the aircraft. I have to fight for it to get it back. And interestingly, I flew the same aircraft for both sectors.
Sep 22, 2014, 8:33 am
#9
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
I didn't have the same problem when I was MPC SL / GO, and I do have my preference set on CX Website under my profile
https://www.cathaypacific.com/cx/en_...l-details.html
https://www.cathaypacific.com/cx/en_...l-details.html