Can't manage CX reservation booked with AA miles
Sep 1, 2014, 12:15 pm
#1
Original Poster
Join Date: Jul 2008
Location: NYC
Programs: AA EXP, SPG Plat, Marriott Silver, HH Gold
Posts: 797
Can't manage CX reservation booked with AA miles
I booked my first ever CX J trip using AA miles yesterday (for travel today)-- and while I was able to check-in online using the booking reference I got from AA, I am unable to manage my booking using the same booking reference on the CX website.
Is it because it's too close to departure? I tried checkmytrip.com and the Finnair website too, they couldn't pull up the reservation either.
Interested in doing this so I can change my seat on the return.
Is it because it's too close to departure? I tried checkmytrip.com and the Finnair website too, they couldn't pull up the reservation either.
Interested in doing this so I can change my seat on the return.
Sep 1, 2014, 3:00 pm
#2
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
With AS award redemptions CX has its own unique locator. Perhaps this is the case with AA awards? I'd give AA a call for the record locator.
With AS award redemptions CX has its own unique locator. Perhaps this is the case with AA awards? I'd give AA a call for the record locator.
Sep 1, 2014, 4:30 pm
#3
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
I booked my first ever CX J trip using AA miles yesterday (for travel today)-- and while I was able to check-in online using the booking reference I got from AA, I am unable to manage my booking using the same booking reference on the CX website.
Is it because it's too close to departure? I tried checkmytrip.com and the Finnair website too, they couldn't pull up the reservation either.
Interested in doing this so I can change my seat on the return.
Is it because it's too close to departure? I tried checkmytrip.com and the Finnair website too, they couldn't pull up the reservation either.
Interested in doing this so I can change my seat on the return.
Sep 1, 2014, 4:53 pm
#4
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
CX restricts access but one can still access the seat map online with the CX PNR.
CX restricts access but one can still access the seat map online with the CX PNR.
Sep 1, 2014, 7:51 pm
#5
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Sep 1, 2014, 8:47 pm
#7
Join Date: Jun 2011
Location: PER
Programs: BA Gold, QF Gold, VA Gold, IC Diamond Amb., HH Diamond
Posts: 777
Every time I book a CX award with AA miles I ask them for the CX PNR before I finish up the phone call.
I've never had any issues accessing my reservation on the CX website and selecting seats after that
I've never had any issues accessing my reservation on the CX website and selecting seats after that
Sep 2, 2014, 4:38 pm
#10
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Eh...yes that's right. In this case, it's because the PAX is not AM / MPO member AND the TKT is not issued on 160 or 043 stock. Source of booking is irrelevant, though (i. e., bookings made by TAs are perfectly fine).
Sep 2, 2014, 6:33 pm
#11
Join Date: May 2009
Posts: 6,978
Lesson learned: if you are traveling as a family and split tickets with CX and AA you are asking for trouble.
Sep 2, 2014, 9:25 pm
#12
Original Poster
Join Date: Jul 2008
Location: NYC
Programs: AA EXP, SPG Plat, Marriott Silver, HH Gold
Posts: 797
Thanks everyone-- I had thought I could look up the CX record locator using checkmytrip or Finnair, but was able to get the record locator after calling AA and was able to use it to change my seat on the CX website.
Sep 3, 2014, 12:11 am
#13
Join Date: May 2009
Posts: 6,978
If it's AA reward ticket your seats won't be guaranteed. I would check from time to time and you will not be surprise if your seat number changed.
Sep 3, 2014, 1:35 am
#14
Join Date: Jun 2011
Location: PER
Programs: BA Gold, QF Gold, VA Gold, IC Diamond Amb., HH Diamond
Posts: 777
Sep 3, 2014, 7:33 am
#15
Join Date: Jul 2004
Location: White Plains, NY
Posts: 114
I recently booked a F outbound/J return award on CX using AA miles and I got the CX record locator from the AA agent. I was able to access my reservation on the CX website but was I able to update seats only for the J leg. The "Update" button wasn't even shown for the F segment seat.
I learned in another post that I can also modify seat selection by using the Qatar's Manage my Booking section using the CX PNR. Sure enough, I was able to select a new F seat, which was subsequently reflected on the CX website. This time around the Update button is now available.
I learned in another post that I can also modify seat selection by using the Qatar's Manage my Booking section using the CX PNR. Sure enough, I was able to select a new F seat, which was subsequently reflected on the CX website. This time around the Update button is now available.