Community
Wiki Posts
Search
Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
All signed in members are invited to contribute to this wikipost, and may minimize or maximize wikis by using the +/- functions in the upper right hand corner.


Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
Print Wikipost

Lounge Access and other Lounge FAQs

Thread Tools
 
Search this Thread
 
Old May 20, 2015, 6:55 am
  #406  
 
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
I am travelling the following:

CX174 J ADL-HKG
KA454 Y HKG-KHH (no J class)

Would I be eligible for Lounge access when I transit at Hong Kong, given that there is no J class available on my KA flight? I am travelling on separate award tickets and assuming I will have no OW status.
kamchatsky is offline  
Old May 20, 2015, 7:20 am
  #407  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405
Originally Posted by kamchatsky
I am travelling the following:

CX174 J ADL-HKG
KA454 Y HKG-KHH (no J class)

Would I be eligible for Lounge access when I transit at Hong Kong, given that there is no J class available on my KA flight? I am travelling on separate award tickets and assuming I will have no OW status.
CX rules aside, you're certainly eligible under the oneworld rules for class of service - long haul F/J connecting to short haul (J or Y) gets lounge access of the long haul flight.

Your profile also says you are OWS - that gets you lounge access regardless of class of service.
LHR/MEL/Europe FF is offline  
Old May 20, 2015, 7:29 am
  #408  
 
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
Originally Posted by LHR/MEL/Europe FF
CX rules aside, you're certainly eligible under the oneworld rules for class of service - long haul F/J connecting to short haul (J or Y) gets lounge access of the long haul flight.

Your profile also says you are OWS - that gets you lounge access regardless of class of service.
Thank you for your clarification. Yes I am OWS now but will no longer be OWS later this year, and this itinerary will occur March next year. Hence the question. I don't expect to retain/reearn OWS.
kamchatsky is offline  
Old May 20, 2015, 2:25 pm
  #409  
 
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
Flying CX/KA with 4 persons, of which one child. What's the chance they'd let the child enter if the adults all clear with FF status (one OWS and one MP Silver)?
KLflyerRalph is offline  
Old May 20, 2015, 7:42 pm
  #410  
 
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Depends on the age of child and the lounge staff on duty. I've seen folks enter with children and I've seen people being forced to redeem mileage for said child.
alphaod is offline  
Old May 22, 2015, 9:39 pm
  #411  
 
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
During my latest visits of The Bridge @HKG I've always been escorted to the right side upon the entrance being told that this would be the "main" part of the lounge when traveling on a non CX marketed ticket. When traveling on a CX marketed ticket I was able to choose on my own and could turn left to take a shower etc.

When asking for a shower on a non CX marketed ticket I got told the left side would be for CX customers only.

Anyone else experienced this?
ckx2 is offline  
Old May 26, 2015, 3:25 am
  #412  
Marriott 5+ Badge
 
Join Date: Oct 2014
Location: AMS
Programs: SPG Plat
Posts: 130
Originally Posted by ckx2
During my latest visits of The Bridge @HKG I've always been escorted to the right side upon the entrance being told that this would be the "main" part of the lounge when traveling on a non CX marketed ticket. When traveling on a CX marketed ticket I was able to choose on my own and could turn left to take a shower etc.

When asking for a shower on a non CX marketed ticket I got told the left side would be for CX customers only.

Anyone else experienced this?
No wonder the left side of the Bridge is so much less chaotic than ALL the other CX lounges. All you non-CX F/J pax crowding them
ignorantcow is offline  
Old May 26, 2015, 6:43 pm
  #413  
 
Join Date: Sep 2009
Location: Singapore
Programs: CX DM, Shang Jade, Hyatt Globalist
Posts: 104
Originally Posted by ignorantcow
No wonder the left side of the Bridge is so much less chaotic than ALL the other CX lounges. All you non-CX F/J pax crowding them
Huh, interesting. I always go right cause I usually am there in the late aft or eve, and I want to sit at the bar. (never been on a non-CX ticket either). Periodically will walk left to stretch legs and always shocked at how quiet it is...guess this is why?
pemabuk is offline  
Old May 31, 2015, 3:26 pm
  #414  
 
Join Date: Feb 2005
Location: GSO
Programs: AA EXP, Marriott Titanium
Posts: 776
In November, I will be flying on CX845 JFK-HKG in J, arriving 5:40 am. I am ticketed to continue on to HKT on KA214, HKG-HKT also in J, departing at 2:45 pm, so I have a ~9 hour layover.

This ticket has already been purchased (award ticket), but plans have changed and I will now be flying on a separate ticket on Thai Air Asia 516 HKG-CNX (in Y), departing at 10:35 am. Putting aside the risk of separate tickets, and assuming an on-time arrival into HKG, I'm trying to figure out what my best option is for using lounges in HKG. To make life easy, I will be carrying on, so no checked luggage.

One option would be to arrive HKG and proceed to The Arrivals Lounge. Access to that lounge appears to require a 4+ hour connection, so I should be eligible for this and claim that I am going into HKG during my ticketed 9 hour layover...then simply check in with Air Asia as a local departing passenger. But since the other CX lounges (Wing/Bridge/Cabin) sound nicer, I'm wondering if I can proceed as a Transit passenger, and use these lounges without exiting Arrivals.

Essentially, I think the question comes down to the layout of the terminal, and whether the departures area for the CX flight HKG-HKT and Air Asia flight HKG-CNX are connected. If so, I believe that upon arrival from JFK, I could proceed as a transit passenger and use the HKG-HKT boarding pass (in J) to access the lounges, and then simply proceed to the departure gate for Air Asia (I'll have to figure out how to get a boarding pass, but likely could print one through online check-in at a CX lounge).

Can anyone advise on the terminal layout of HKG and whether I can easily use the CX lounges prior to the Air Asia flight?

As a separate question, are there any issues of essentially throw-away ticketing the HKG-HKT segment (i.e. since according to my JFK-HKG-HKT ticket, I'm still hanging out somewhere in HKG)?
tmm1012 is offline  
Old May 31, 2015, 4:01 pm
  #415  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405
Originally Posted by tmm1012
In November, I will be flying on CX845 JFK-HKG in J, arriving 5:40 am. I am ticketed to continue on to HKT on KA214, HKG-HKT also in J, departing at 2:45 pm, so I have a ~9 hour layover.

This ticket has already been purchased (award ticket), but plans have changed and I will now be flying on a separate ticket on Thai Air Asia 516 HKG-CNX (in Y), departing at 10:35 am. Putting aside the risk of separate tickets, and assuming an on-time arrival into HKG, I'm trying to figure out what my best option is for using lounges in HKG. To make life easy, I will be carrying on, so no checked luggage.

One option would be to arrive HKG and proceed to The Arrivals Lounge. Access to that lounge appears to require a 4+ hour connection, so I should be eligible for this and claim that I am going into HKG during my ticketed 9 hour layover...then simply check in with Air Asia as a local departing passenger. But since the other CX lounges (Wing/Bridge/Cabin) sound nicer, I'm wondering if I can proceed as a Transit passenger, and use these lounges without exiting Arrivals.

Essentially, I think the question comes down to the layout of the terminal, and whether the departures area for the CX flight HKG-HKT and Air Asia flight HKG-CNX are connected. If so, I believe that upon arrival from JFK, I could proceed as a transit passenger and use the HKG-HKT boarding pass (in J) to access the lounges, and then simply proceed to the departure gate for Air Asia (I'll have to figure out how to get a boarding pass, but likely could print one through online check-in at a CX lounge).

Can anyone advise on the terminal layout of HKG and whether I can easily use the CX lounges prior to the Air Asia flight?

As a separate question, are there any issues of essentially throw-away ticketing the HKG-HKT segment (i.e. since according to my JFK-HKG-HKT ticket, I'm still hanging out somewhere in HKG)?
All flights depart from the same departures area at Hong Kong, and you can freely move between all gates 1-72. Smaller aircraft may depart from a remote stand, or the smaller satellite terminal, but you'd take a bus to these shortly before boarding opens.

To progress from arrivals to departures you will need a boarding pass to clear transit security, and once done, you are in the main departures area.

You could use your KA boarding pass (or lounge invite) at that stage to access any of the CX lounges.

On arrival at the lounge your lounge invite (or boarding pass) will be scanned. I'm not entirely sure if this 'confirms' your check-in and your intentions to fly on that flight. In any event, if you decide to skip the last leg to HKT, you should inform the lounge staff so they can off-load you (a simple 'I managed to find an earlier flight on Air Asia' is understandable and will do the trick).

If your original award ticket is one way only (JFK-HKT) you'll have no problems throwing away the last leg. If the ticket is return, skipping the last leg will cancel the rest of the flights, including your return.
LHR/MEL/Europe FF is offline  
Old May 31, 2015, 4:05 pm
  #416  
 
Join Date: Feb 2005
Location: GSO
Programs: AA EXP, Marriott Titanium
Posts: 776
Originally Posted by LHR/MEL/Europe FF
All flights depart from the same departures area at Hong Kong, and you can freely move between all gates 1-72. Smaller aircraft may depart from a remote stand, or the smaller satellite terminal, but you'd take a bus to these shortly before boarding opens.

To progress from arrivals to departures you will need a boarding pass to clear transit security, and once done, you are in the main departures area.

You could use your KA boarding pass (or lounge invite) at that stage to access any of the CX lounges.

On arrival at the lounge your lounge invite (or boarding pass) will be scanned. I'm not entirely sure if this 'confirms' your check-in and your intentions to fly on that flight. In any event, if you decide to skip the last leg to HKT, you should inform the lounge staff so they can off-load you (a simple 'I managed to find an earlier flight on Air Asia' is understandable and will do the trick). If you don't off-load they'll be looking for you.

If your original award ticket is one way only (JFK-HKT) you'll have no problems throwing away the last leg. If the ticket is return, skipping the last leg will cancel the rest of the flights, including your return.
Perfect, this is exactly what I needed to know.

Yes, the outbound is just a one way; the return ticket is a separate one way, so I should be all set. Thanks for the quick and detailed response! ^
tmm1012 is offline  
Old May 31, 2015, 7:39 pm
  #417  
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Originally Posted by tmm1012
Perfect, this is exactly what I needed to know.

Yes, the outbound is just a one way; the return ticket is a separate one way, so I should be all set. Thanks for the quick and detailed response! ^
Do you have carry-on only?
cxfan1960 is offline  
Old May 31, 2015, 7:41 pm
  #418  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,405
Originally Posted by tmm1012
To make life easy, I will be carrying on, so no checked luggage.
Originally Posted by cxfan1960
Do you have carry-on only?
Indeed.
LHR/MEL/Europe FF is offline  
Old Jun 1, 2015, 7:48 am
  #419  
 
Join Date: Aug 2011
Location: Hong Kong
Programs: CX (elite) and a few others (non-elite)
Posts: 687
Originally Posted by kamchatsky
Thank you for your clarification. Yes I am OWS now but will no longer be OWS later this year, and this itinerary will occur March next year. Hence the question. I don't expect to retain/reearn OWS.
Nonetheless, per the earlier reply, you will be entitled to lounge access as you are transiting from long haul J
IanFromHKG is offline  
Old Jun 6, 2015, 3:40 am
  #420  
 
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
Just to make sure, as OW Sapphire travelling on a KA flight, I can access all Oneworld lounges in HKIA? So G16 and the CX and Qantas lounges?
What would be the best bet to get some quality food before my flight?
KLflyerRalph is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.