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Old Jun 21, 12, 2:24 pm   #1
 
Join Date: Jan 2011
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Unavailable Seats, Under Airport Control

I've booked us on a KA flight from KWL to HKG in October. It's a single class (all Y) A320. The seat map on cathaypacific.com shows rows 22-28 as being "extra legroom seats." row 22 is the first row of seats, there is no business class.
MPC Gold are supposed to be able to choose these seats but they show as unavailable in the MMB section when I'm logged in. I just spoke with someone at MPC (they answered after the first ring by the way! ) and they told me that these seats are under airport control.
I have seen that the accessible/bassinet seats in F for example are blocked off in both the 744 and 777 but it seems strange to me to be blocking off 7 rows of seats (6 in front plus the emergency exit row in the middle)
The person at MPC told me that these seats are strictly under the control of airport staff at KWL. Can this be true? Will KA/CX sell their tickets and then just assign seats just before the flight? Just wondering if there is any way to get the seats up front assigned now.
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Old Jun 21, 12, 3:05 pm   #2
 
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yes it is true. In case of a very light loaded flight that to balance the weight only centre section being allowed to pre-book. So the very front section and very back section will be blocked out.

You will not be able to pre-select those seats.

But then again I am not in the system. So I will not be able to tell you what exactly going on. I can only tell from my experience about the possible condition that why the section was blocked and 'given as airport control'.

If that is the case near the check-in time, that the flight remains very empty. Those seats will not be assigned at check-in but you will be free to move as soon as the flight taking off.
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Old Jun 22, 12, 3:03 am   #3
 
Join Date: Sep 2005
Location: HSZ & BNA
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Quote:
Originally Posted by BenSenise View Post
I've booked us on a KA flight from KWL to HKG in October. It's a single class (all Y) A320. The seat map on cathaypacific.com shows rows 22-28 as being "extra legroom seats." row 22 is the first row of seats, there is no business class.
MPC Gold are supposed to be able to choose these seats but they show as unavailable in the MMB section when I'm logged in. I just spoke with someone at MPC (they answered after the first ring by the way! ) and they told me that these seats are under airport control.
I have seen that the accessible/bassinet seats in F for example are blocked off in both the 744 and 777 but it seems strange to me to be blocking off 7 rows of seats (6 in front plus the emergency exit row in the middle)
The person at MPC told me that these seats are strictly under the control of airport staff at KWL. Can this be true? Will KA/CX sell their tickets and then just assign seats just before the flight? Just wondering if there is any way to get the seats up front assigned now.
MPO should definately be able to get you the emergency row if you have the TKT issued already. Not sure about the front rows as it might work the same way as those F seats sold as J and Y+ seats sold as Y, but suggest you to call again. Things might get more complicated as KWL is not supported by OLCI. CX are usually willing to release blocked seats to MPO elite members as long as the agent knows how to do it.
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Old Jun 22, 12, 10:34 am   #4
 
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Quote:
Originally Posted by ernestnywang View Post
MPO should definately be able to get you the emergency row if you have the TKT issued already. Not sure about the front rows as it might work the same way as those F seats sold as J and Y+ seats sold as Y, but suggest you to call again. Things might get more complicated as KWL is not supported by OLCI. CX are usually willing to release blocked seats to MPO elite members as long as the agent knows how to do it.
I tried CX reservations and MPC, both agents tried a both gave me the same answer; that can't. I you know the key word that I can tell them, please share. If I could say to them "type xyz into the xxx field" I think they would.
This might be a similar problem to the one mentioned in the thread about not allowing MPC elite to choose the emergency exit rows. It seems to me that since CX has done their "upgrade" recently, there are a lot more blocked seats than there used to be. We just need to find the key.
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Old Jun 22, 12, 12:17 pm   #5
 
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Unavailable Seats, Under Airport Control

MPC loses control after 55 hours before the departure - if you just requested such seats within 55 hours before departure MPC will not be able to help. I have been in such situations for quite a bit of time - I've been advised either to select the seats in OLCI, or if not available then request them again at airport. MPC, in these situations, doesn't even to be able to check the availabilities.
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Old Jun 22, 12, 3:46 pm   #6
 
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Quote:
Originally Posted by kamiao View Post
MPC loses control after 55 hours before the departure - if you just requested such seats within 55 hours before departure MPC will not be able to help. I have been in such situations for quite a bit of time - I've been advised either to select the seats in OLCI, or if not available then request them again at airport. MPC, in these situations, doesn't even to be able to check the availabilities.
we're four months out. flights are in October. there are six rows of six seats, 36 seats. i find it strange that they will only assign these seats upon check-in.

i was hoping that someone would have the golden key but i guess we'll just have to wait until we get there.
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Old Jun 24, 12, 2:33 am   #7
 
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Quote:
Originally Posted by BenSenise View Post
I tried CX reservations and MPC, both agents tried a both gave me the same answer; that can't. I you know the key word that I can tell them, please share. If I could say to them "type xyz into the xxx field" I think they would.
This might be a similar problem to the one mentioned in the thread about not allowing MPC elite to choose the emergency exit rows. It seems to me that since CX has done their "upgrade" recently, there are a lot more blocked seats than there used to be. We just need to find the key.
Again my experience tells me that they can do it, but not all agents know how. If they are indeed using a command-based interface, the command would simply be "ST/<seat number>." However, as others have pointed out (which is my guess, too) they are using a graphical system now so commands do not work. They probably cannot simply click on a blocked seat to get you selected, but needs to ask some supervisor-ish person to do something before the seat can be selected. Nonetheless, this is definately possible. For example, on KA701/30JUN, 3 seats (22C, 23C, and 23H) in the blocked region you mentioned have been taken. I would advise you to call again and find a more experienced agent.

Code:
4G*KA701Y30JUNKWLę
   AUTH-168   320  
   0 - KWL  1 - HKG    
   NO SMOKING-KWLHKG  
      LAV  
                          GAL GAL  
      A   B   C       H   J   K  
      BHD BHD BHD     BHD BHD BHD  
  22  /   /   .       /   /   /    22  
  23  /MH /MH .       .   /MH /MH  23  
  24  /MH /MH /MH     /MH /MH /MH  24  
  25  / H / H / H     / H / H / H  25  
  26  /   /   /       /   /   /    26  
  27  /   /   /       /   /   /    27  
  28  .   *   .       .   *   .    28  
  29  *   *   .       *   *   *    29  
  30  *   *   .       .   *   *    30  
  31  Q   Q   Q       Q   Q   Q    31  
  32X Q   Q   Q       Q   Q   Q   X32  
 AVAIL NO SMK: *    BLOCK  : /  LEAST PREF: U   BULKHEAD: BHD  
 AVAIL SMKING: -    PREMIUM: Q  UPPER DECK: J   EXIT ROW:  X  
 SEAT TAKEN: . WING: W PAID : P  LAVATORY: LAV GALLEY: GAL  
 PREF ACCESS LAV: PAL  DOOR: DOR    SCREEN: SCR   CLOSET: CLS  
 PREF ACCESS : H   BASSINET: B        UMNR: M   REARFACE: §•
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Old Jun 24, 12, 9:15 am   #8
 
Join Date: Jun 2006
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Quote:
Originally Posted by kamiao View Post
MPC loses control after 55 hours before the departure
That's good to know. I've always wondered what the cut-off is.
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Old Jun 27, 12, 8:46 am   #9
 
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CX/MPC has pulled through

Just got an email informing me of confirmed seats in row 22, the first row. We are very pleased. Kudos to CX and/MPC for pulling this through.
Interestingly, all the other seats still remain unavailable as does a large block of seats in the rear half.

Last edited by BenSenise; Jun 27, 12 at 11:31 am.. Reason: Spelling corr
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Old Jun 27, 12, 9:47 am   #10
 
Join Date: Sep 2005
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Quote:
Originally Posted by BenSenise View Post
Interestingly, all the other seats still memain unavailable as does a large block of seats in the rear half.
As previously said they are blocked.
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