Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Cathay Pacific | Asia Miles
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Feb 5, 12, 1:41 pm   #1
 
Join Date: Feb 2012
Location: YVR
Posts: 123
Book now or after Feb 12

Hi,

I'm looking to book a round-trip Y ticket from YVR to HKG for April/May, so should I book now or wait until after the system upgrade?
briguychau is offline   Reply With Quote
Old Feb 5, 12, 3:14 pm   #2
 
Join Date: Nov 2008
Location: HKG YYZ
Programs: Marco Polo Club
Posts: 521
I would do it after the switchover to avoid the system losing your reservation during the process. I would also wait a few days after the switchover though just so the dust settles and everything is running smoothly
__________________
My trip reports:Third Time's the Charm, Take 2 on CX Premium and Travels to the Orient
b-kpf is offline   Reply With Quote
Old Feb 6, 12, 3:13 am   #3
 
Join Date: Feb 2012
Location: YVR
Posts: 123
I am not really worried about the system losing my reservation. I just wanted to find out whether the prices will go up or down after the upgrade, or if anyone knows of a sale coming up. (I'm a student, so I'm trying to save some money.)

Oh, and can someone with the KVS tool please check the availability for economy for CX889 YVR-HKG Apr 22, and CX888 HKG-YVR May 12 please? Thank you very much in advance!

Last edited by briguychau; Feb 6, 12 at 3:21 am.
briguychau is offline   Reply With Quote
Old Feb 6, 12, 7:30 am   #4
 
Join Date: Mar 2011
Location: PH
Programs: CX Marco Polo GR,DL Skymiles, SQ Krisfyer,PH Mabuhay Miles, HH gold, BWR Diamond
Posts: 237
I can relate to this....

I have exactly the same problem..and on the same route too!!

too book or not to book YVR before Feb 11.
roquejo is offline   Reply With Quote
Old Feb 7, 12, 3:50 am   #5
 
Join Date: Aug 2010
Location: SIN
Programs: QF WP
Posts: 1,164
I have the joy of flying on 12 Feb... hope I can get onboard.
Awesom Andy is offline   Reply With Quote
Old Feb 7, 12, 6:57 am   #6
 
Join Date: Feb 2011
Location: LAX/JFK/MIA/LHR
Programs: AAdvantage (PLT), CX MarcoPolo (GO), Aeroplan, VIPorter, HHonors Silver
Posts: 1,565
Quote:
Originally Posted by Awesom Andy View Post
I have the joy of flying on 12 Feb... hope I can get onboard.
Bring paper copy of e-ticket to be sure! Hopefully there will be no problems, CX has been planning this for some time.
CX828 is online now   Reply With Quote
Old Feb 7, 12, 2:33 pm   #7
 
Join Date: May 2009
Programs: CX DM
Posts: 5,497
I have personally oversaw and directed many major IT upgrades for many service industry companies that heavily relies on them, and the switch is always seamless and we never had to warn customers about them, never had to shut them down for service for a couple of days, and never warn customers about possible issues and they have to bring paper copies.

I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
Cathay Boy is offline   Reply With Quote
Old Feb 7, 12, 5:15 pm   #8
 
Join Date: Dec 2007
Location: HKG
Programs: CX Gold
Posts: 345
Quote:
Originally Posted by Cathay Boy View Post
I have personally oversaw and directed many major IT upgrades for many service industry companies that heavily relies on them, and the switch is always seamless and we never had to warn customers about them, never had to shut them down for service for a couple of days, and never warn customers about possible issues and they have to bring paper copies.

I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
Well, you may want to read what WestJet did when they changed their system to Sabre two years ago...

http://blog.jetblue.com/index.php/20...ekends-cutover

They warned their customers about it, they shut down their service (reservation, OLCI etc) down for a couple of days, they warned their customers about possible issues.

Do you think WestJet IT is downright incompetent?
hadsst is offline   Reply With Quote
Old Feb 7, 12, 7:52 pm   #9
 
Join Date: May 2009
Programs: CX DM
Posts: 5,497
Quote:
Originally Posted by hadsst View Post
Well, you may want to read what WestJet did when they changed their system to Sabre two years ago...

http://blog.jetblue.com/index.php/20...ekends-cutover

They warned their customers about it, they shut down their service (reservation, OLCI etc) down for a couple of days, they warned their customers about possible issues.

Do you think WestJet IT is downright incompetent?
If those things happened? Yes.

Again, it's freaking 2012 not 1992. Seamless upgrades should be the norm, especially for major corporations. I would really love to get an invitation to visit the CX IT headquarter and see what kind of shop they are running there...
Cathay Boy is offline   Reply With Quote
Old Feb 7, 12, 8:10 pm   #10
 
Join Date: Aug 2001
Location: Beaverton OR
Programs: GE, AA PLT/2.6MM, BR Gld, Royal Carib. DM+, Celebrity Elite, NCL PLT, Princess Elite
Posts: 1,634
Quote:
Originally Posted by Cathay Boy View Post
I have personally oversaw and directed many major IT upgrades for many service industry companies that heavily relies on them, and the switch is always seamless and we never had to warn customers about them, never had to shut them down for service for a couple of days, and never warn customers about possible issues and they have to bring paper copies.

I try to avoid using strong words on CX because I love the company and their services so much. But CX IT has gone from unimpressive to downright incompetence in my opinion. I know CX doesn't have their own IT department and relies on outside help (so I was told here), but seriously, in the year 2012, this is the best any IT company in Hong Kong can offer?
On the other hand...

I've been involved in countless airline system switchovers from the airline end, and I can tell you that there has never been one that has gone smoothly. Period. Virgin America is still having issues from their switchover in October(!).

Expect the worst and hope for slightly better. I agree with the above, if you are traveling on switchover day, bring a hard copy of your e-ticket with you and and documentation showing seat assignments.
__________________
My flight memory: http://my.flightmemory.com/ak333
ak333 is offline   Reply With Quote
Old Feb 7, 12, 11:15 pm   #11
 
Join Date: Dec 2001
Location: China
Posts: 824
Quote:
Originally Posted by Cathay Boy View Post
If those things happened? Yes.

Again, it's freaking 2012 not 1992. Seamless upgrades should be the norm, especially for major corporations. I would really love to get an invitation to visit the CX IT headquarter and see what kind of shop they are running there...
Cathay has been quite active in recruiting experienced project & programme managers recently. Send in your CV/ resume and see what happens.

Just noticed that the "systems upgrade" thread in the United section is now at 35 pages - as ak333 says, all airlines seem to have issues with these major changes
peasant is offline   Reply With Quote
Old Feb 8, 12, 9:11 am   #12
 
Join Date: May 2009
Programs: CX DM
Posts: 5,497
Quote:
Originally Posted by peasant View Post
Cathay has been quite active in recruiting experienced project & programme managers recently. Send in your CV/ resume and see what happens.
Haha. Thanks for the reminder. But the thought of living in Hong Kong gives me the chill. Don't get me wrong. I love Hong Kong as a tourist city. But I am used to big houses with multiple big rooms with a big yard. Got to be a Billionaire to do that in Hong Kong, and I'm no billionaire....
Cathay Boy is offline   Reply With Quote
Old Feb 9, 12, 9:40 am   #13
 
Join Date: Jul 2006
Location: LIT
Programs: AA, CX Asia Miles, United MileagePlus, HHonors
Posts: 219
.....

Last edited by cloudeleven; Feb 10, 12 at 8:27 am.
cloudeleven is offline   Reply With Quote
Old Feb 9, 12, 10:32 am   #14
 
Join Date: Sep 2011
Location: HKG/YVR/LAX
Programs: MPC GO, GC Jade, AA PLAT, MVP GO
Posts: 194
Quote:
Originally Posted by briguychau View Post
I am not really worried about the system losing my reservation. I just wanted to find out whether the prices will go up or down after the upgrade, or if anyone knows of a sale coming up. (I'm a student, so I'm trying to save some money.)

Oh, and can someone with the KVS tool please check the availability for economy for CX889 YVR-HKG Apr 22, and CX888 HKG-YVR May 12 please? Thank you very much in advance!
oh, i see someone on a same flight as myself for Apr 22 CX889. I'll find out later when I call my TA frd on KVS.
but base on experience these flights gets pretty full due to many students flying back and op-up a lot of members
iscor3 is offline   Reply With Quote
Old Feb 9, 12, 12:40 pm   #15
KVS
Company Representative - KVS Tool and FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,161
Arrow

Quote:
Originally Posted by briguychau View Post
Oh, and can someone with the KVS tool please check the availability for economy for CX889 YVR-HKG Apr 22, and CX888 HKG-YVR May 12 please? Thank you very much in advance!
[KVS Availability Tool 6.9.5/Diamond - Sabre: Availability/FS/US]
Code:
YVR  Vancouver Metro / Intl BC CA = YVR CXH [CYVR]
HKG  Hong Kong Intl HK [VHHH]
SUN  22 Apr 2012

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------
CX         889     YVR   02:45     HKG   06:55     773      F4 A4 J9 C9 D9 I9 Y9 B9 H9 K9 M9 L0 V9 S9 N0 Q0 O0
AC         7       YVR   13:50     HKG   17:55     77W      R9 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 N9 G9 P9 E9 J9 C9 D9 Z9
UL/AC      2007    YVR   13:50     HKG   17:55     77W      J0 C0 D7 Z7 Y7 B7 M7 U? H7 Q7 V7 N7 W7 G7 S7 P7 T7 E7 L7 A2 K7 R7
CX         839     YVR   15:00     HKG   19:00     744      F4 A4 J9 C9 D9 I9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9
[KVS Availability Tool 6.9.5/Diamond - Sabre: Availability/FS/US]
Code:
HKG  Hong Kong Intl HK [VHHH]
YVR  Vancouver Metro / Intl BC CA = YVR CXH [CYVR]
SAT  12 May 2012

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------
CX         888     HKG   00:30     YVR   21:25     773      F2 A1 J9 C9 D9 I9 Y9 B9 H9 K9 M9 L9 V9 S9 N0 Q9 O3
CX         838     HKG   16:35     YVR   13:20     744      F4 A4 J9 C9 D9 I9 Y9 B9 H9 K9 M4 L0 V0 S0 N0 Q0 O0
AC         8       HKG   19:50     YVR   16:35     77W      R1 Y9 B9 M9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 N9 G9 P9 E9 J9 C9 D9 Z9
UL/AC      2008    HKG   19:50     YVR   16:35     77W      J4 C4 D7 Z7 Y7 B7 M7 U? H7 Q7 V7 N7 W7 G7 S7 P7 T7 E7 L7 A2 K7 R7
KVS is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 3:44 pm.