Can't get through to MPC
Aug 3, 2015, 8:31 pm
#31
Join Date: May 2009
Posts: 6,978
Aug 3, 2015, 9:10 pm
#32
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Feb 29, 2020, 5:02 pm
#33
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
The company running CX Marco Polo Club Service Centre is PCCW - which holds a big monopoly in the telecom market of Hong Kong. If you've ever been a customer of them, you'll know that they hardly care about Customer Service.
This is a clear sign that the Marco Polo Club Service Centre services are outsourced to PCCW: http://www.jobsdb.com/HK/en/Search/J...00003000374873
This is a clear sign that the Marco Polo Club Service Centre services are outsourced to PCCW: http://www.jobsdb.com/HK/en/Search/J...00003000374873
Post #61
Train左一星期已經會開始有人跳船
唔好以為你真係可以推介景點 設計行程 好chill咁
除左訓練EQ 挑戰耐力極限 你真係咩都學唔到
你只會係不停咁聽以下類班嘅call ：
1. 不停問d Miles 幾時到戶口
2. 不停問waitlist wait到未幾時有機位
3. 投訴國泰嘅服務問題（因為你要聽埋國泰會員）
4. 當你係旅行社瘋狂check 機位
5. 做複雜嘅redeem booking (即係佢地係網上redeem唔到嘅booking)
6.打上來R野話要同經理對話
以上3、4、5 、6真係可以一個call講至少一小時
當然中間粗言穢語 鬧你無能等等一定唔少得
呢份工無錢 無技能 無自由 無時間 無自尊
你仲想有咩學#yup##yup##yup#
https://lihkg.com/thread/1827622/page/1 #61
Mar 1, 2020, 7:52 am
#34
Join Date: Apr 2019
Location: YYZ
Programs: Aeroplan SE. AF-Plat
Posts: 617
If it's not an urgent matter, email them at [email protected] I got my answer and response in one business day. Better than wasting time holding on the phone.