Asia Miles phones always busy?
#46
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
#47
Join Date: Mar 2003
Location: BWI
Programs: LH M&M, CX MPC Green
Posts: 1,757
Well as a SL I've waiting for quite a while and done other things with the phone on speaker. As a GO, early on I barely waited and would be finished within 5-10 mins, but recently (as in the last few months) I have not even been able to get through! It's just a busy signal. What a joke.
#48
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,526
As a GO, I get busy signal pretty often, but if I keep on trying can usually get through to the IVR within 1-2 minutes.
Then once I'm through, usually a human will answer within 2 minutes maximum.
Then once I'm through, usually a human will answer within 2 minutes maximum.
#50
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
#51
Join Date: May 2009
Posts: 6,978
#52
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,526
#53
Join Date: Mar 2003
Location: BWI
Programs: LH M&M, CX MPC Green
Posts: 1,757
#54
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
I thought of nicking my colleague's SL number and password to get priority handling once I managed to get into the MPO IVR, however, am worried I can only use other SL accounts http://www.flyertalk.com/forum/catha...s-balance.html
#56
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
I got some interesting statistics as well
31 May 2010 00:00 : English Option, waited 5 min, picked up, all questions answered within 5 min
31 May 2010 15:00 : Auto redial for 10 min, using desktop line (I love this function now), English Option, 0 wait time from finish key-in, everything answered in 5 min
31 May 2010 16:00 : Auto redial for 10 min, English Option, 1min wait time from finish key-in, redemption done in 20 min (my bad .. I did not have all the scheldue on my screen)
31 May 2010 18:46 : Called from iPhone, Cantonese Option, 7 minute and counting..... gave up failing back to English Option
31 May 2010 00:00 : English Option, waited 5 min, picked up, all questions answered within 5 min
31 May 2010 15:00 : Auto redial for 10 min, using desktop line (I love this function now), English Option, 0 wait time from finish key-in, everything answered in 5 min
31 May 2010 16:00 : Auto redial for 10 min, English Option, 1min wait time from finish key-in, redemption done in 20 min (my bad .. I did not have all the scheldue on my screen)
31 May 2010 18:46 : Called from iPhone, Cantonese Option, 7 minute and counting..... gave up failing back to English Option
#57
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
I came up with a moderately evil way to call up MPC call centre and check upgrades - key in my other boss's SL number to talk to an agent faster. I don't need to key in his PIN.
If available, I'll hang up and use my own number to book after hours. But I'm really on watchful waiting mode on those Sydney October J upgrade seats.
But if I need anything done on my own account (like hold seat booking/confirm redemption), I'm still stuck with those 90 minute wait times.
Using my own number, got diverted to voicemail again this morn. Left my own GR number and contact number, waiting for them to call back.....
If available, I'll hang up and use my own number to book after hours. But I'm really on watchful waiting mode on those Sydney October J upgrade seats.
But if I need anything done on my own account (like hold seat booking/confirm redemption), I'm still stuck with those 90 minute wait times.
Using my own number, got diverted to voicemail again this morn. Left my own GR number and contact number, waiting for them to call back.....
#59
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11))
It's been two weeks, they haven't called back. Looks like my calls get diverted to /dev/null
Originally Posted by MarshalN
Do they ever call back if you leave a message? I got that a few times today and wondering if it's even worth bothering.