CX not giving mileage credit to partners
Mar 17, 2024, 3:08 am
#1
Original Poster
Join Date: Jan 2006
Posts: 781
CX not giving mileage credit to partners
I am a OW Sapphire and flew CX several times within the last 12 months. I added my AS # to all bookings and the # was printed on all boarding passes. However, the miles haven't been posted in my AS account, despite my follow up emails (with images of the boarding passes)to AS.
My brother has a similar experience with CX though he banks his miles with BA.
At this point, what can I do? Thank you.
My brother has a similar experience with CX though he banks his miles with BA.
At this point, what can I do? Thank you.
Mar 17, 2024, 3:32 am
#2
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,009
It's possible that you flew in non-qualifying fare classes, but probably not because AS seems to give credit for most (unlike AA and BA).
In any event, this topic is much better suited for the AS forum, and you'll presumably get solid feedback after it moves over there.
In any event, this topic is much better suited for the AS forum, and you'll presumably get solid feedback after it moves over there.
Mar 17, 2024, 6:40 pm
#3
Join Date: Mar 2013
Programs: Marriott Titanium
Posts: 284
Following as having the same issue - currently chasing credit for 3 flights (one of which the check-in agent credited to Akasa Air, rather than Alaska 
). As Cathay doesn't seem to include ticket numbers in the confirmation email, this is even more tiresome.
). As Cathay doesn't seem to include ticket numbers in the confirmation email, this is even more tiresome.
Mar 17, 2024, 8:49 pm
#4
Join Date: Sep 2007
Location: HK
Programs: Qantas (Lifetime Gold), PAL (Elite), British Airways (now sadly blue), Cathay MPO DM
Posts: 647
Cathay sends two emails. One with the confirmation, the next has an attachment which is the eticket with the number.
Mar 17, 2024, 9:17 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
I am a OW Sapphire and flew CX several times within the last 12 months. I added my AS # to all bookings and the # was printed on all boarding passes. However, the miles haven't been posted in my AS account, despite my follow up emails (with images of the boarding passes)to AS.
My brother has a similar experience with CX though he banks his miles with BA.
At this point, what can I do? Thank you.
My brother has a similar experience with CX though he banks his miles with BA.
At this point, what can I do? Thank you.
A broad guide-->
https://www.wheretocredit.com/cathay-pacific-airways
https://www.wheretocredit.com/cathay-pacific-airways/l
FF miles for flying an airline and crediting to another airlines ffp's is a commercial agreement between the 2 airlines. Your ffp pays $ to the airlines you fly for those ff miles. Airlines selling ff miles is very profitable.
Mar 17, 2024, 9:39 pm
#6
Join Date: Jan 2011
Posts: 2,344
This has alway fascinated me. So if I fly CX but I credit to BA, I am actually earning CX additional revenue, correct? Since BA will have to "pay" CX for those miles?
Mar 17, 2024, 9:51 pm
#7
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,009
In any event, I remain convinced that Alaska Mileage Plan is where the OP should focus his attention in the instant case. Their rules are well documented, so he merely needs to demonstrate his compliance and compel them to give him credit. Whether or not any money changes hands between CX and Mileage Plan isn't his concern.
Last edited by moondog; Mar 17, 2024 at 10:11 pm
Mar 17, 2024, 10:07 pm
#8
Join Date: Feb 2015
Programs: Top Tier Flyertalk Member
Posts: 677
CX 'pays' its Asia Miles, or
CX 'pays' another partner airline.
That's why most of the times you can earn 100% miles on an airline's own FFP, while crediting to another airline might only earn you 25-50% or nil on a partner FFP on cheaper economy fares. Cause CX didn't earn as much revenue from an discounted Y fare for them to worth 'paying' the partner airline.
Mar 17, 2024, 10:51 pm
#9
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,077
This is a challenge flying inter Asia on economy with CX and trying to credit to QR.
QR does not give a QR Privilege Club Member points/miles for an economy ticket booked on CX if it is only within Asia :-(
QR does not give a QR Privilege Club Member points/miles for an economy ticket booked on CX if it is only within Asia :-(