Radisson Best Price guarantee
#406
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,269
#408
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
I fail to see the connection. But yes, I am the type of guy who when someone questions being denied a promotion, goes to the text of the promotional terms and conditions. Crazy. I do not know enough about the individual's comparative rates to make the same conclusions you do. For example, one rate may "allow a cancellation" up to 2 days before, with a fee of $75, and another, up to 4 days out , with no fee. In that case, "better" would be subjective. More importantly, I am trying to provide correct, helpful information that is generally useful to others. I see you are not interested in doing that and instead make a post solely to make an odd personal attack but I have no apologies.
Second, I think its pretty obvious with most of these 3rd party booking sites. Most of them allow cancellation the day of or a day or 2 before for FREE. They state it in plain letters. I have yet to see one charge $75, unless its club carlson.
3rd. In your quest to provide helpful and accurate information, you seem to belittle anyone who doesn't read the very fine print. Or someone who does read the fine print and assumes (like many who have posted here) that CC won't deny their claim.
CC's website states in giant letters: "you can book any hotel on clubcarlson.com with no booking fees and be confident you are receiving the best hotel room rate available on the web - guaranteed. "
Then in extremely fine print they have these exclusions that your average consumer would not find as appealing as the giant marketing text. There are certain businesses you expect stuff like this from: used car dealerships.
#409
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
#410
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,269
Thanks. I find you ridiculous too, if you go through life thinking that no company but used dealers can have terms and conditions beyond a 10 word lead, and have such a narrow definition of " promotion". I will be sure to clear all my word choices with you in the fiuture. Regardless, I wasn't seeking to get into a dispute over whether the CC BRG policy is as generous as it could be (obviously, it could have no BRG at all). I was explaining to a poster why his claim was denied as per the terms and conditions of the program, and you instead launched an attack on me over semantics. I will repeat something I've suggested before: there should be separate threads for people who just want to rant about not reaping windfalls from BRGs, and those who are actually helping others navigate the program (or promotion or feature or whatever you, high priest of language, has deigned appropriate).
Last edited by Adam1222; Mar 1, 2014 at 3:58 am
#412
Join Date: Jan 2009
Location: EU
Programs: My travel agent
Posts: 611
2 slightly related questions. Hopefully they fit here.
(I was advised not to open that many topics)
- A Radisson Blu property in Europe on its front page offers a (quite affordable) price. As all Radisson Blu properties display their cheapest prices on their respective home pages. Sure, I did not try all 365 days on which day they offer that price but the nearest price was 1.5 times and the average price was 2 times as much. Now what?
- Why only the cheapest rooms offer a prebooking discount across the brand? Sure there might be a business logic behind it I just couldn't figure it out.
(I was advised not to open that many topics)
- A Radisson Blu property in Europe on its front page offers a (quite affordable) price. As all Radisson Blu properties display their cheapest prices on their respective home pages. Sure, I did not try all 365 days on which day they offer that price but the nearest price was 1.5 times and the average price was 2 times as much. Now what?
- Why only the cheapest rooms offer a prebooking discount across the brand? Sure there might be a business logic behind it I just couldn't figure it out.
#414
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 1,675
From the T&Cs:
So that means the great Radisson rate I found on another website including breakfast AND at a vastly cheaper price is ineligible for the BORG? What a joke of a programme. SPG doesn't have a problem with that kind of match.
The Best Rates Guarantee DOES NOT APPLY to the following:
Special 'member only' rates available to members of special programs or associations (i.e. AAA, senior and government employee discounts),
Special "exclusive offers" or "online coupons" offered by third party websites
Group rates,
Corporate rates,
Wholesale rates,
Affinity/association rates,
Package rates that include the room and other components such as meals, amenities and entertainment.
Rates found on opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire.
Any other unpublished or private rates,
Rates based on reservations made within 48 hours of the hotel arrival date.
Special 'member only' rates available to members of special programs or associations (i.e. AAA, senior and government employee discounts),
Special "exclusive offers" or "online coupons" offered by third party websites
Group rates,
Corporate rates,
Wholesale rates,
Affinity/association rates,
Package rates that include the room and other components such as meals, amenities and entertainment.
Rates found on opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire.
Any other unpublished or private rates,
Rates based on reservations made within 48 hours of the hotel arrival date.
#415
Join Date: Mar 2012
Posts: 988
I'm 3 out of 4 radisson BRGs in the past week. Never stayed there before but am taking advantage of the AA promotion for 7500 miles, so booked 2 stays each for me and the wife. The only one that was denied was because the rate had changed on the OTA. However, I did have to cancel and submit multiple times. Make sure you get the acknowledgement of submission email, otherwise, it didn't go thru
#417
Join Date: Jun 2006
Location: Orléans, France
Posts: 65
I thought that Radisson BRG was dead, but I've got a valid claim yesterday.
Original rate = 105 €
VALID, 81.61 EUROS - 25% = 61.21 INCLUDING TAX
Unfortunately, I had to make 3 attempts and needed two weeks for that. I'm not sure it's worth the effort...
Original rate = 105 €
VALID, 81.61 EUROS - 25% = 61.21 INCLUDING TAX
Unfortunately, I had to make 3 attempts and needed two weeks for that. I'm not sure it's worth the effort...
#418
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 658
I just received an answer to my claim after exactly 24 hours and I am very happy with it :-) Approved!!
Hotel: Radisson Blu Scandinavia Düsseldorf (3 nights / 2 business class rooms during New Year)
- Total price for my booking on the Radisson website : €963
- Total lower price on other website : €639
- New Radisson price after BPG claim : €479,22 (average of €79,87 per room per night)
That's less than half the price of my original booking!!
Hotel: Radisson Blu Scandinavia Düsseldorf (3 nights / 2 business class rooms during New Year)
- Total price for my booking on the Radisson website : €963
- Total lower price on other website : €639
- New Radisson price after BPG claim : €479,22 (average of €79,87 per room per night)
That's less than half the price of my original booking!!
#419
Join Date: Sep 2014
Posts: 34
I have successfully been able to claim several BRG in the past, however, my last claim is being rejected for a reason that I fail to understand.
I have performed a Standard booking (that is cancellable) on a Radisson Blu property at 390€. I have found a cheaper cancellable rate on Expedia for 360€.
My rate was rejected because the Carlson representative was able to find a non-cancellable rate at 300€, both on RadissonBlu.com and Expedia.
I re-read the entire BRG T&C , unfortunately I failed to read which paragraphs states that a BRG cannot be claimed when another rate is not eligible for a BRG.
This even seems pretty inconsistent with the T&C, that states:
To the best of my understanding, the mere fact that I booked a room with a given rate, and found a “Competing Rate” on another website makes the claim valid.
Have you ever been subject to this rule?
I have performed a Standard booking (that is cancellable) on a Radisson Blu property at 390€. I have found a cheaper cancellable rate on Expedia for 360€.
My rate was rejected because the Carlson representative was able to find a non-cancellable rate at 300€, both on RadissonBlu.com and Expedia.
I re-read the entire BRG T&C , unfortunately I failed to read which paragraphs states that a BRG cannot be claimed when another rate is not eligible for a BRG.
This even seems pretty inconsistent with the T&C, that states:
If a guest finds a Competing Rate on a non-Brand Website, excluding opaque or auction websites, that is at least $1.00 USD, €1 EUR or Ł1 GBP , 8 DKK, 9 NOK, 10 SEK, or the equivalent in the local currency of the hotel, less than the Booking rate within 24 hours of completing the Booking and at least 48 hours prior to arrival date, then the guest should submit a claim under the Best Rates Guarantee. A “Competing Rate” is defined as a rate available online for the same date(s), the same length of stay, the same number of guests, and the same room type (i.e. room size and amenities) at the same hotel, in the same currency, subject to the same rate rules and/or restrictions.
Have you ever been subject to this rule?
#420
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
I have successfully been able to claim several BRG in the past, however, my last claim is being rejected for a reason that I fail to understand.
I have performed a Standard booking (that is cancellable) on a Radisson Blu property at 390€. I have found a cheaper cancellable rate on Expedia for 360€.
My rate was rejected because the Carlson representative was able to find a non-cancellable rate at 300€, both on RadissonBlu.com and Expedia.
I re-read the entire BRG T&C , unfortunately I failed to read which paragraphs states that a BRG cannot be claimed when another rate is not eligible for a BRG.
This even seems pretty inconsistent with the T&C, that states:
To the best of my understanding, the mere fact that I booked a room with a given rate, and found a “Competing Rate” on another website makes the claim valid.
Have you ever been subject to this rule?
I have performed a Standard booking (that is cancellable) on a Radisson Blu property at 390€. I have found a cheaper cancellable rate on Expedia for 360€.
My rate was rejected because the Carlson representative was able to find a non-cancellable rate at 300€, both on RadissonBlu.com and Expedia.
I re-read the entire BRG T&C , unfortunately I failed to read which paragraphs states that a BRG cannot be claimed when another rate is not eligible for a BRG.
This even seems pretty inconsistent with the T&C, that states:
To the best of my understanding, the mere fact that I booked a room with a given rate, and found a “Competing Rate” on another website makes the claim valid.
Have you ever been subject to this rule?
Did you protest or escalate the issue, and what was the outcome?