Concierges or lack thereof
Nov 28, 2016, 5:53 pm
#1
Original Poster
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Concierges or lack thereof
Am I just unlucky or does CC have a problem with its concierges -- meaning its hotels simply don't have them(?) I've stayed in a bunch of CC hotels in 6-7 different European countries and none of them have had a concierge. From Oslo to Vienna to Lübeck (and beyond), there never seems to be a concierge to answer questions or help with "something." I've seen the stations for a concierge but they've been empty. Front desk agents have been helpful at times but "tourist" type questions have gone unanswered. Is this only me or have others experienced the same?
Cheers -
Cheers -
Nov 29, 2016, 7:19 am
#2
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
I've found the same situation on other chains as well across the US and Europe, so not really a CC issue. It seems that mostly the concierge desk is not always staffed, or it has limited hours of operations.
Nov 29, 2016, 1:34 pm
#3
Original Poster
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
I am going to have to disagree on this one. My Hilton, SPG, IHG, and Hyatt stays across Europe have all had concierges - full service hotels as I don't expect a concierge at a HIX. In the USA, in bigger cities, I don't recall not seeing a concierge --- I'll take that big city size all the way down to the ABQ Hyatt Regency (concierge = yes; competent = no 
).
For the sake of argument (and I am not arguing), has anyone else been to a major chain hotel in VIE and not had access to a concierge?
Cheers
).For the sake of argument (and I am not arguing
), has anyone else been to a major chain hotel in VIE and not had access to a concierge?Cheers
Nov 30, 2016, 5:30 am
#4
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist
Join Date: Nov 2000
Location: ORD (MDW stinks)
Programs: UAMM, AAMM & ExPlat, Marriott lifetime Plat, IHG Plat, Hilton Diamond
Posts: 23,506
Thanks for the heads up re: ClubCarlson properties.
Dec 7, 2016, 3:56 pm
#6
Original Poster
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
To funny -- 
I'm never going to reach CC Concierge level so I didn't even think to put "hotel" concierge in the title
Cheers
I'm never going to reach CC Concierge level so I didn't even think to put "hotel" concierge in the title
Cheers
Dec 7, 2016, 11:56 pm
#7
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 747
I remember using them to book me a restaurant and tickets to Swan Lake in St Petersburg. The service was withdrawn but the name of the level - Concierge - has remained.
Dec 8, 2016, 1:29 am
#8
Join Date: Sep 2012
Location: AGH
Posts: 5,971
It's several years ago now since it was stopped, but at one time those who reached the highest Concierge level could ring up to actually use a Club Carlson Concierge to make bookings for restaurant, shows etc in the same way as a hotel concierge would do.
I remember using them to book me a restaurant and tickets to Swan Lake in St Petersburg. The service was withdrawn but the name of the level - Concierge - has remained.
I remember using them to book me a restaurant and tickets to Swan Lake in St Petersburg. The service was withdrawn but the name of the level - Concierge - has remained.
Dec 9, 2016, 2:00 pm
#9
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,842
Consider it an invitation to make yourself at home at the abandoned Concierge desk and help out.