Rooms not available on Club Carlson Site : Forced to book through 3rd party
Jun 29, 2015, 3:37 pm
#1
Original Poster
Join Date: Feb 2010
Location: Nottingham, UK
Programs: Skyteam Silver, BA Bronze
Posts: 115
Rooms not available on Club Carlson Site : Forced to book through 3rd party
Just a moan really. I need to book a room for just one night for a quick business trip to London.
Looked at the Kenilworth (stayed before, liked it), but CC site insists on minimum of 2 nights, even then at £229 per night excluding Breakfast.
I have therefore been forced to book through a third party (at £189 INC breakfast), but I guess i wont get any points or benefit (I am Gold CC holder)
I TOTALLY understand why CC wont honour anything (I didnt pay them), but it seems crazy that they are deliberately allowing rates to third parties when their own members would rather book direct (and they would have no margin to allow for)
Anyone agree, or am I being a bit "entitled" ?
Looked at the Kenilworth (stayed before, liked it), but CC site insists on minimum of 2 nights, even then at £229 per night excluding Breakfast.
I have therefore been forced to book through a third party (at £189 INC breakfast), but I guess i wont get any points or benefit (I am Gold CC holder)
I TOTALLY understand why CC wont honour anything (I didnt pay them), but it seems crazy that they are deliberately allowing rates to third parties when their own members would rather book direct (and they would have no margin to allow for)
Anyone agree, or am I being a bit "entitled" ?
Jun 29, 2015, 9:59 pm
#2
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Just out of curiousity: What third-party website are you looking at? It's not uncommon for third-party websites to purchase a certain number of rooms and try to re-sell them.
The hotel may assume it's fully booked while a third-party operator may still be trying to sell the rooms they purchased.
That being said, if you're referring to the "guaranteed room availability" for Gold members, my experience has been rather disappointing; Club Carlson / the hotel seem to claim "the date is blacked out" whenever it's convenient, thereby defeating the purpose of the benefit.
The hotel may assume it's fully booked while a third-party operator may still be trying to sell the rooms they purchased.
That being said, if you're referring to the "guaranteed room availability" for Gold members, my experience has been rather disappointing; Club Carlson / the hotel seem to claim "the date is blacked out" whenever it's convenient, thereby defeating the purpose of the benefit.
