Am being told Club Carlson award xls can't be done?
Apr 6, 2015, 8:51 pm
#1
Original Poster
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,424
Am being told Club Carlson award xls can't be done?
The res agent claims they are having problems with certain accounts. He has not seen this but his supervisor has. I cant XL two award reservations online or on the phone. Can't even change them. I was told to call back when the customer service dept is open.
Since I can't XL I can't make new bookings using points. Very frustrating as its been going on for days.
Anyone else have this problem?
Since I can't XL I can't make new bookings using points. Very frustrating as its been going on for days.
Anyone else have this problem?
Apr 7, 2015, 2:05 am
#3
Original Poster
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,424
Apr 12, 2015, 3:00 pm
#4
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M Senator
Posts: 2,179
Depending on the award and the hotel, it can be a hassle to cancel. I've had problems with 2for1 in Europe, last night free ("standard" awards for gold members), and cash and points at some hotels but not at others. Eventually it all worked out but some involved calling the hotel directly and some involved customer service and some cancellations involved both and took several days. Again, everything worked out in the end but it took some time, patience and work--more than most other chains.