Best Rate Guarantee - Nonsense
Jul 21, 2014, 3:49 pm
#1
Original Member
Original Poster
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,366
Best Rate Guarantee - Nonsense
I saw Omaha Airport on Orbitz for $84 and went to Club Carlson to make reservation. They were $144. I bought reservation and sent in claim.
It was on a Sunday afternoon.
I received and E-mail telling me that claim has to be made within 24 hours. I made in less than 5 minutes.
I now think they just don't honor that BRG benfit.
Anyone have success with BRG?
It was on a Sunday afternoon.
I received and E-mail telling me that claim has to be made within 24 hours. I made in less than 5 minutes.
I now think they just don't honor that BRG benfit.
Anyone have success with BRG?
Jul 22, 2014, 3:05 am
#2
Join Date: Sep 2012
Location: AGH
Posts: 5,961
I saw Omaha Airport on Orbitz for $84 and went to Club Carlson to make reservation. They were $144. I bought reservation and sent in claim.
It was on a Sunday afternoon.
I received and E-mail telling me that claim has to be made within 24 hours. I made in less than 5 minutes.
I now think they just don't honor that BRG benfit.
Anyone have success with BRG?
It was on a Sunday afternoon.
I received and E-mail telling me that claim has to be made within 24 hours. I made in less than 5 minutes.
I now think they just don't honor that BRG benfit.
Anyone have success with BRG?
Jul 22, 2014, 5:03 am
#3
Original Member
Original Poster
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,366
I booked at 7:37 am on Sunday July 20.
I made claim at 7:43 am on Sunday July 20.
Hotel reservation was for Friday July 25.
Same hotel, same room, all same. it was turned down due to claim not made within 24 hours.
I already booked a different hotel.
Does anyone know a corporate contact us. I'm pretty upset that this person in customer service is not honoring a clear rule and want to take this oneto next level.
Jul 22, 2014, 10:34 am
#4
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
What did the original person say when you indicated it was within the 24 hour period? Could be an honest mistake.
Jul 22, 2014, 1:51 pm
#5
Original Member
Original Poster
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,366