Canceling an award?
#1
Original Poster
Join Date: Oct 2011
Posts: 4,166
Canceling an award?
I booked a 2 night stay at a Dublin Carlson hotel for the end of June and we need to cancel that trip. However, there is no cancel/modify button for this booking, but all my other bookings have the cancel buttons. When I booked the terms said I had until 24 hours before check-in to cancel. How do I cancel?
#2
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,606
I booked a 2 night stay at a Dublin Carlson hotel for the end of June and we need to cancel that trip. However, there is no cancel/modify button for this booking, but all my other bookings have the cancel buttons. When I booked the terms said I had until 24 hours before check-in to cancel. How do I cancel?
#3
Join Date: Jan 2011
Posts: 49
This happens every so often (agree odd), just call the hotel and get them to cancel it manually.#
I also have another oddity, whereby cancelled hotel stays sometimes stay in my hotel list but the points are certainly credited.
Appears to be a few glitches in the system!
I also have another oddity, whereby cancelled hotel stays sometimes stay in my hotel list but the points are certainly credited.
Appears to be a few glitches in the system!
#4
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 793
happened to me a couple of times. needed to cancel so called the member services. they told me that sometimes hotels lock the reservations (for upgrades or other reasons).
anyway, the member services were able to unlock and cancel the reservation.
<the hotel in this case always gives me an upgrade>
anyway, the member services were able to unlock and cancel the reservation.
<the hotel in this case always gives me an upgrade>
#5
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
I booked a 2 night stay at a Dublin Carlson hotel for the end of June and we need to cancel that trip. However, there is no cancel/modify button for this booking, but all my other bookings have the cancel buttons. When I booked the terms said I had until 24 hours before check-in to cancel. How do I cancel?
#7
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 793
I called the UK number + 44 207 949 0378, as I'm in Europe. The US Customer Service probably can help as well.
The numbers are on this page:
http://www.clubcarlson.com/customerservice/contactus.do
The numbers are on this page:
http://www.clubcarlson.com/customerservice/contactus.do
#8
Original Poster
Join Date: Oct 2011
Posts: 4,166
I called the UK number + 44 207 949 0378, as I'm in Europe. The US Customer Service probably can help as well.
The numbers are on this page:
http://www.clubcarlson.com/customerservice/contactus.do
The numbers are on this page:
http://www.clubcarlson.com/customerservice/contactus.do