Radisson Grafton London
Dec 15, 2013, 2:24 pm
#1
Original Poster
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Radisson Grafton London
Does anyone know how to reach the GM or a Guest Relations person at this hotel? I have a simple request and I sent three communications to the email address listed on their website and the only thing I heard back is silence.
My partner and I are having a special trip next week and staying at that property, I'm starting to regret this choice already.
Thanks for your help.
My partner and I are having a special trip next week and staying at that property, I'm starting to regret this choice already.
Thanks for your help.
Dec 15, 2013, 5:04 pm
#3
Original Poster
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Because of the nature of my specific request I would rather talk to somebody in charge and not a front desk clerk.
Also, why do they provide email address? Is it a Super 8 Motel in Kansan City with no internet access or allegedly 4 star property in London? I can call them, but I can also stay at another hotel that responds to their guests.
Guess the standards of communicating with guests at this property are not what I'm used to at other hotels.
Also, why do they provide email address? Is it a Super 8 Motel in Kansan City with no internet access or allegedly 4 star property in London? I can call them, but I can also stay at another hotel that responds to their guests.
Guess the standards of communicating with guests at this property are not what I'm used to at other hotels.
Dec 15, 2013, 5:27 pm
#4
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,651
Radisson Grafton London
I agree that I would initially also want to talk to someone in charge about a specific request but if your not getting anywhere with what you have tried then I would definitely call. You can always ask for the concierge or at least the front desk manager who could pass you on to the right person. A "simple request" should be able to be processed by most and not require the GMs attention.
Last edited by christianj; Dec 15, 2013 at 5:37 pm
