Unable to change/cancel booking online?
Nov 17, 2013, 9:10 am
#1
Original Poster
Join Date: Oct 2012
Location: UK
Programs: BA Silver, Marriott Titanium, Accor Plat, IHG Diamond
Posts: 651
Unable to change/cancel booking online?
I have a change of plans and have to cancel a booking that I made online a few weeks ago, I have until the 22nd to cancel the room but when I access my account online I can't amend it, so I went through the link on the e-mail (that states that I can cancel it) and it says
Has anybody had this problem before? I will call them tomorrow if I have time, but I am surprised with this, and have never had such an issue in the past.
Reservation Summary
This reservation cannot be modified. Please contact the hotel directly.
This reservation cannot be modified. Please contact the hotel directly.
Nov 17, 2013, 1:39 pm
#2
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
I had this happen to me a few months ago on a reservation in Athens. The CC CSR I talked to said it was because the hotel had modified the reservation somehow and that they (the hotel) were the only ones who could then make changes. I ended up calling the hotel to cancel.
Nov 19, 2013, 12:04 pm
#4
Original Poster
Join Date: Oct 2012
Location: UK
Programs: BA Silver, Marriott Titanium, Accor Plat, IHG Diamond
Posts: 651
I called the hotel today and the person that I talked to could not cancel it (it was a bit late, and I guess that the people that have the knowledge/authorisation to do this had already left for today), so he noted my e-mail address and phone number and somebody should call me back tomorrow. I will wait until tomorrow now and see what happens.