Stayed one night at radisson SJC to fulfill my promotion
Checked today to find out it said ineligible rate
I booked it through the website and nothing was said about not earning points
It was the lowest rate on the radisson website--nothing special, not AAA, not AARP, not F&F
Was told not all rates listed on website give miles and they don't tell you if they do or not and there was nothing I could do
Asked to speak with manager
She looked up and said I booked a SWIFT air airline rate. I told her I have never even heard of swift air. I just booked what the website offered me with no promotions or codes entered
She said she had to type something up before sending me to the manager
Then she came back and said she talked with the manager and that on a one time basis they could (re)instate the points.
Luckily then, I mentioned I had only stayed that night as I was going to be away from any Radissons/country inns/park inns until the promotion ended
At that point she said as it stood now I was not eligible for the promotion
After about 6 long seconds...she started to do whatever it was to get it to make those points eligible for the promotion
Whereas she originally said it was my fault for the rate I booked on the website, she then switched her tune and said it was how the hotel had fed the info into the system and said she would contact them about it.
I am posting this to let you know to call and find out if the rate you booked will be eligible for points(they seemed in no hurry to add any such info to their website ) and to check after staying to be sure the front desk entered it correctly. Also persist if told nothing can be done.