Level/Iberia flight issue / problem
Apr 11, 2017, 7:56 am
#1
Original Poster
Join Date: Nov 2007
Posts: 5
Level/Iberia flight issue / problem
Good morning,
I booked my flight weeks ago for October Oakland-Barcelona flying Iberia/Level and paid the at the time requested $33 for exit rows. I got an email over the weekend stating due to a change in aircraft my seats were reassigned but were matched to what I had requested. Well of course they werent so I called Iberia and they refused to give me my exit row seats back as they are now charging $72. Also upon checking other dates for same destination they are still stating the same aircraft with the same seat map. Can they make this switch and not honor what I thought I had paid for? I was told I could pay for the exit row now , the full $72, and request the $33 I have already paid, after my trip. I emailed a complaint but dont have much hope. Also what seats would be the bulkhead on this aircraft? None of the sites I have used in the past, like Seatguru, shows the map they use on their website. Its a 330-220
Thanks,
Angela
I booked my flight weeks ago for October Oakland-Barcelona flying Iberia/Level and paid the at the time requested $33 for exit rows. I got an email over the weekend stating due to a change in aircraft my seats were reassigned but were matched to what I had requested. Well of course they werent so I called Iberia and they refused to give me my exit row seats back as they are now charging $72. Also upon checking other dates for same destination they are still stating the same aircraft with the same seat map. Can they make this switch and not honor what I thought I had paid for? I was told I could pay for the exit row now , the full $72, and request the $33 I have already paid, after my trip. I emailed a complaint but dont have much hope. Also what seats would be the bulkhead on this aircraft? None of the sites I have used in the past, like Seatguru, shows the map they use on their website. Its a 330-220
Thanks,
Angela
