Gaza

Back that email up with another telling your staff that they need to CAREFULLY look at websites when making booking bookings or checking in online. Ryanair are crystal clear that unless you print a BP before you get to the airport then they will charge you. I've never used the app but I suspect it will be like many other airlines apps in that it doesn't allow you to check-in after D-2 hours.

I'm afraid in this instance you are wrong as you failed to do what the supplier requires you to do.

ft101

For clarification, small claims against Ryanair do not take the usual procedure as they're not a UK airline. He/she will need to use the ESCP.

callum9999

You can get a little slack for seemingly being based in the States, but Ryanair's service levels are famous for being poor (they even used to revel in it) - I struggle to see how that got past you before!

My point was more along the lines of it being utterly pointless than it being difficult. You may be happy to inconvenience yourself out of some kind of principle, but are your staff? If my boss forbade me from flying my preferred airline because they had a boarding pass issue (which seems to be entirely your fault - I assume the rest of your staff manage to follow the clear instructions given to print out the boarding pass?) on one flight I'd have a few words to say about them - I've ranted about them for less in the past!

Doitsu

Thank you for this, I had no idea this was available.
As I understand it, this can be used as a pan-european substitute for the MCOL, correct?

ft101

It certainly seems like it. I'm not 100% sure as only ever seen it referenced in discussions about Ryanair and EU261.

leeky

I not only have their confirmation itinerary with 6-digit code, but they notified me 10-days ago of departure time changes and asked me to acknowledge them, so besides finding the original Sept charge to my Visa card along with the above, I'll let these a**holes defend themselves in Court as when the customer communicates with their Customer Services they lie like a rug.

Sure, I can get the charge disputed but that won't teach these a**holes to continue their garbage on others so we'll let a Judgment dictate their fate.

callum9999

Neither will a meaningless court case. But if it makes you feel better then go ahead!

leeky

they want to start service to the US, well let them, but in the US they have these wonderful Federal Courts and ability to move for Class Action with treble damages and statutory atty fees and great subpoena powers and my legal costs are only a filing fee.

mrow

They confirmed they were not planning to start service any time soon quite recently.

Every so often this comes up and on this occasion the board quickly discounted the suggestion.

As for US vs EU protections. The EU protections are pretty strongly in favour of the customer. Take a look at EU261.

ft101

Not under the same operating company, but under evaluation anyway.

http://news.yahoo.com/confusion-over...133658611.html

mrow

I couldn't get that link to work, but here's another one from the UK's Guardian paper that was referring to the latest u-turn.

http://www.theguardian.com/business/...c-flights-plan

ft101

Here's the (hopefully) corrected link.

http://news.yahoo.com/confusion-over...133658611.html

Dated the day after the Guardian article.

MADPhil

I think USAir came into existence in 1979 when Agony Airlines did a survey that showed USAir, which did not exist, had a better reputation (not hard).

Gaza

The requirement to check-in and print the BP.

leeky

is this also required if one booked their business class (I thought not but what do I know).