credit card 'issue number' field for online award booking
#1
Original Poster
Join Date: Nov 2000
Location: SEA
Posts: 362
credit card 'issue number' field for online award booking
i have a US based BAEC account. I went to make an online booking and at the payment page was presented with an entry for an 'issue number' for my credit card. A note on the page said to ignore this if it was not on the card. There was a separate entry for the 3 digit security code from the back of the card and this was properly provided. No matter what I tried I could not complete the transaction. it kept kicking back to the page. it appears to be one or two digits since the box accepts no more than two characters. I called my bank and they had no idea what this is. I called BA web support and they told me that after the first failure I should just reset the field for card type and proceed and it would go through. This did not work.
Can anyone, especially US account holders with US credit cards offer some info on a workaround for this. I would prefer not to pay phone booking fee if I can figure out how to get the payment page to work.
thanks
Can anyone, especially US account holders with US credit cards offer some info on a workaround for this. I would prefer not to pay phone booking fee if I can figure out how to get the payment page to work.
thanks
#2
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
In the UK, some debit/cash cards require an issue number. AFAIK this is not the case with any credit cards.
I know this is not the answer to your question; perhaps it narrows down the requirements. Good luck.
I know this is not the answer to your question; perhaps it narrows down the requirements. Good luck.
#4
Join Date: Jul 2007
Location: Scotland
Posts: 1,301
#5
Original Poster
Join Date: Nov 2000
Location: SEA
Posts: 362
so what are you all doing?
so are people leaving this field blank and succeeding in booking since it seems it does not exist for most credit cards. I tried that repeatedly and it just kept failing! was this just a glitch perhaps because of high traffic during the half off sale?
#7
Original Poster
Join Date: Nov 2000
Location: SEA
Posts: 362
standard number
my credit cards are from Chase BofA and Citi, all with 4 groups of 4 numbers and standard 4 leading digit for Visa and 5 for Mastercard, none worked.
the question remains: are people with US cards leaving the field 'issue number' blank and successfuly completing the booking? If someone could clarify what they are doing precisely on that page, with a US credit card number on a US BAEC account it would be great to know
thanks
the question remains: are people with US cards leaving the field 'issue number' blank and successfuly completing the booking? If someone could clarify what they are doing precisely on that page, with a US credit card number on a US BAEC account it would be great to know
thanks
#8
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,210
Are you maybe using the UK version of BA.com which does have the issue number box?
#9
Join Date: Oct 2007
Location: Houston
Programs: BAEC
Posts: 62
my credit cards are from Chase BofA and Citi, all with 4 groups of 4 numbers and standard 4 leading digit for Visa and 5 for Mastercard, none worked.
the question remains: are people with US cards leaving the field 'issue number' blank and successfuly completing the booking? If someone could clarify what they are doing precisely on that page, with a US credit card number on a US BAEC account it would be great to know
thanks
the question remains: are people with US cards leaving the field 'issue number' blank and successfuly completing the booking? If someone could clarify what they are doing precisely on that page, with a US credit card number on a US BAEC account it would be great to know
thanks
What browser are you using? Sometimes page redirects / refreshes can cause glitches with some less mainstream browsers (e.g. Google Chrome)
#10
Original Poster
Join Date: Nov 2000
Location: SEA
Posts: 362
thanks for the input
I am using IE 7.x, i tried clearing cookies, rebooting, etc. I see an 'en/us' in the URL so it looks like it is the US site (as far as a nontechie like me can tell). Somtimes the 'issue number' window is not present on the first page load, I enter the required 'bank name' field and hit continue then the page reloads and that 'issue number' box is present and the card type is reset to null... i choose the card type again, ignore the 'issue number' box and send again, and it just keeps circling back to the page endlessly.
#11
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
I advise that you temporarily turn off any pop-up blocking. In my experience when buying on britishairways.com with a Chase card, a special security screen pops up requiring you to input your Chase security code. If you're not seeing that screen, it may be because you are "blocking" that screen from appearing.....
#12
Join Date: Mar 2004
Location: LA, after growing up in London and living all over Europe
Programs: Ex-BD, ex-NW, ex-AA, BA Gold
Posts: 1,457
my credit cards are from Chase BofA and Citi, all with 4 groups of 4 numbers and standard 4 leading digit for Visa and 5 for Mastercard, none worked.
the question remains: are people with US cards leaving the field 'issue number' blank and successfuly completing the booking? If someone could clarify what they are doing precisely on that page, with a US credit card number on a US BAEC account it would be great to know
thanks
the question remains: are people with US cards leaving the field 'issue number' blank and successfuly completing the booking? If someone could clarify what they are doing precisely on that page, with a US credit card number on a US BAEC account it would be great to know
thanks