Due to the new open layout of the spa, you hear announcements during your treatment. It felt like I had a speaker right above me and there was a very loud departure announcement every couple of minutes during my massage - and you hear lots of other noises from the terminal, too. Not my idea of a relaxing treatment. I liked the old spa(s) and also the Molton Brown treatments much more - I will likely skip treatments from now on.
Hmmm. I remember using the Arrivals lounge at T4 a few months ago when the fire alarm came on downstairs - you could barely hear it upstairs, but after a while we were all instructed by tannoy to leave the building. Twenty minutes or so later we were let back in to find that the spa staff (and customer) had not heard the announcement and had been in the building the whole time. I guess I might put up with the tannoy on those grounds alone ...
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Quote:
Originally Posted by SmilingBoy
I find that the only working solution is to have very long (meaning 5-10 metres) set of rollers in front of the x-ray, and sufficient table space after the x-ray. Then people can start unpacking when they get to the set of rollers and finish unpacking before they get to the x-ray, all while constantly moving forward. This allows for a constant flow of people that are ready to go through the x-ray. Look at BRU, it works. Why one would not implement this in a wholly new designed terminal is a mystery to me.
LCY has a system whereby there are TWO stacks of trays either side of a high-ish wooden sightscreen for every scanner. While person #1 unpacks on the left hand side, person #2 goes to the right hand side and unpacks there. When #1 is ready, #3 moves forward and starts to unpack, even when #2 isn't ready yet. And so forth. Works a treat. But only if you can feed trays manually into the scanner from two lines, so a non starter for BAA. I bet the automatic tray feeder was expensive.
Well put. I thought of replying but I care too much about HIDDY to try and score points, and I was always tsught to be respectful to my elders ().
Sorry PUCCI don't agree with you,as I said before those days are gone.
Brand loyalty has little to do with pride and patriotism nowadays. I couldn't guess what percentage of non UK citizens fly with BA but it must surely be pretty high, so 'flying the flag' is meaningless to them - even holders of the UK passport north of the border have been forced to fly the Dutch, French and German flags with BA's attitude to the regions.
Price, product and punctuality is what makes one chose which airline to fly, not the national flag on the tail. I do admit that on passing EZE a few weeks ago I did see a familiar tailfin in the distance and thought of home and I will use BA again most certainly but only because it suits me to do so.
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Quote:
Originally Posted by HIDDY
Sorry PUCCI don't agree with you,as I said before those days are gone.
Brand loyalty has little to do with pride and patriotism nowadays. I couldn't guess what percentage of non UK citizens fly with BA but it must surely be pretty high, so 'flying the flag' is meaningless to them - even holders of the UK passport north of the border have been forced to fly the Dutch, French and German flags with BA's attitude to the regions.
Price, product and punctuality is what makes one chose which airline to fly, not the national flag on the tail. I do admit that on passing EZE a few weeks ago I did see a familiar tailfin in the distance and thought of home and I will use BA again most certainly but only because it suits me to do so.
Agree, not all of us are UK citizen. Would be interesting to find out the % of UK/non-UK Gold. Whatever the results, the choice of BA against other airline is due to the product more than the origin. Terminal 5 has a bad impact on the product as such.
Question; coming in on Wednesday from YUL to T4, continuing to GVA from T5. I guess I would be entitled to use the arrivals lounge in T5? (I'm in J) What is the best way to go to T5 arrivals lounge from T4? Airside or landside? Thanks
Sorry PUCCI don't agree with you,as I said before those days are gone.
Brand loyalty has little to do with pride and patriotism nowadays. I couldn't guess what percentage of non UK citizens fly with BA but it must surely be pretty high, so 'flying the flag' is meaningless to them - even holders of the UK passport north of the border have been forced to fly the Dutch, French and German flags with BA's attitude to the regions.
Price, product and punctuality is what makes one chose which airline to fly, not the national flag on the tail. I do admit that on passing EZE a few weeks ago I did see a familiar tailfin in the distance and thought of home and I will use BA again most certainly but only because it suits me to do so.
You are correct in all you say with respect to some passengers - but you have made the mistake of assuming your values work for all others - and have completely ignored segmentation.
Because some are not motivated by national loyalty does not mean than none are. And also suggesting that there is only one set of reasons for each passenger - your reasons - when choosing an airline is equally far too simplistic and therefore obviously incorrect. Even non-nationals may choose BA for nationalistic loyalty. I one had a very strange conversation with an Indian friend who flew BA because it was "British"!
Some people choose an airline because they can choose their seats, others because of the leg-room, sometimes it may be to avoid a cheese panini!
Your reasons do not fit all. An astute management takes customers from where-ever they can.
You are correct in all you say with respect to some passengers - but you have made the mistake of assuming your values work for all others - and have completely ignored segmentation.
I would say it is not only my view uk1 although I do not claim my view is correct for all,I'm far too broadminded for that.
I doubt very much then if the fiasco at T5 will dent the popularity of those you believe fly BA through national loyalty, if they feel that strong an attachment to the flag then they shall continue to fly BA.
I believe BA ditched the Britishness of the airline years ago somewhat controversially with the ethnic designed tailfins as they thought and I quote “The company's intention, replacing the traditional Union flag tailfin with something more modern, was to create a cosmopolitan feeling airline, not one trading on past glories of the Empire”. They wanted to attract more passengers, UK ones as well as foreign nationals whom they believed were being put off by the snooty image BA had at the time.
I am sure BA are far more worried about losing the non-nationalistic passengers to be honest.
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