Erm... am I missing something or why not just cancel all leave to tomorrow and get all those on shifts today into tomorrow to ensure no further fiasco (even if it meansdouble time etc). For one day for BA to get itself out of the front pages for all the wrong reasons surely this is worth it????
Possibly because it's not leave, it's the shift workers day off and they might have something planned for it that doesn't revolve around BA. Also I doubt they'd want to pay for it as that would have to come out of a managers budget and would affect his bonus. The 'silo mentality' described by Rod Eddington is alive and kicking in BA.
Programs: Mucci, BAEC Gold, LH SEN, NWA Gold, HH Diamond, SPG Platinum, IC PC Plat, Amex Plat
Posts: 4,576
Quote:
Originally Posted by Kezza25
I expect there will be responses along the lines of 'well so they should' etc but I would guess that those who respond on those lines either do not operate in a production environment or have been involved in the one single project in the world that has been delivered on time, on budget, and met the initial business case brief.
Speaking as someone who has delivered several such projects to time, business case and below budget and whose continued employability depends on a hard won reputation for successful delivery, this is remarkably patronising. I forecast the train wreck that T5 has become and am staying well clear of T5 and LHR for the next month.
Thankfully I am currently in the Gatwick Hilton in advance of my TP flight tomorrow, having cancelled my BA flight several weeks ago.
BA Senior Management has shown very poor judgement by creating so many hostages to fortune. I think heads will inevitably roll if the problems are not resolved quickly. Still as the share price suffers another kicking it may well be a good time to pick up a few BAY shares
I could not believe my eyes when I read this paragraph on ba.com:
Quote:
Customers who are at the airport and who are unable to travel can rebook at the airport customer service desk or by speaking to one of our volunteers in the terminal who will be able to assist them.
I'm not sure which is more surprising:
A - after several months of planning, BA fail to ensure enough staff are scheduled to be on duty, therefore having to hope that people volunteer
B - the fact that anyone would volunteer to put themself into the chaos and be shouted at by angry passengers, when it is the managers who have failed miserably
...Thank God that my next trip though LHR is May 7th ... But to be honest I think the BA/GateGourmet catering debacle was worse.
It probably was, but the OB teams probably weren't already there, waiting for things to cock up.
What's staggering is that time after time after time with these things (Gate Gourmet, the dawn of The War against Moisturiser in 2006, that sudden, violent storm in August, 2005) the managers all hide and leave what little there is of the poor, bloody infantry to deal with the swelling tides of irate passengers.
They even sent some poor YTS boy out to read a prepared statement earlier.
Willie's there to gladhand the first arrival, but when things go south, he's nowhere to be seen.
But to be honest I think the BA/GateGourmet catering debacle was worse.
I'd disagree. The GG debacle was an industrial dispute outside BA, with a few wildcat knock-ons within BA. T5 is different - British Airways have bet the ranch on this one working, assumed complete ownership of it.... and on day 1, it went terribly wrong. Sadly for the BA staff many of us admire, this will hit BA head-on.
Programs: was Starwood and AA Gold once.I think I am HHSilver due to a CC promo.
Posts: 2,971
from the BA site
They are clearly expecting at least several more days of cancellations
If your flight is cancelled between 27 March and 30 March You can rebook to the same destination within the original validity of your ticket.
or
You can rebook to the nearest city to your original destination within 3 days of your original departure. Onward travel from this city to your original destination will be at your expense.
or
You can receive a full refund to your original form of payment.
If you are transferring through Terminal 5 on Friday 28 March
If you are transferring through Terminal 5 on Friday 28 March 2008, on a flight that is operating but wish to travel at a later date the following option is available to you:
You can rebook onto a flight to the same destination within 14 days of your original departure date providing it is within the original validity of your ticket.
Once again BA has demonstrated in times of crisis they are totally incompetent. My partner had been waiting for nearly 3 hours for baggage! Missed connecting flight, had to wait in queue for another 1 1/2 hours only to be told by another BA agent that they were no longer re-booking passengers for same day flights
