Gareth Kirkwood made his statement then just turned on his heels and walked away ! How bloody arrogant.
That shows you in a nutshell what senior BA management are like , they couldn't give a toss, they are only interested in their next big bonus.
I reckon heads will roll over this.
Hopefully next time we see Gareth Kirkwod he will be wearing an orange boiler suit in an American jail.
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Quote:
Originally Posted by sunrisegirl
BahrainLad - give my love to Adrian, tell him I'm thinking of him.
Just been watching Sky News and a reporter laid into WW big time, saying how for years BA he's been getting rid of experienced and conscientious staff in order to save money. He added that staff who were working at the terminal were being abused by passengers and this was not fair - the problems were caused by WW and he as the one passengers should be ranting at him as he was the cause of all problems.
I'm looking forward to my day there tomorrow - not
Edit: Hometown38 - how true your comments are. I volunteered to go there (on my days off) along with a number of my colleagues. However, if we turn round now and say we're not going we will be penalised. You'll see my comments above re. WW
Agree that most staff will get all the burden of the chaos as BA management are relaxing at home. It is not fair, but what could you expect of somebody coming from a low cost airline, better service?
Gareth Kirkwood made his statement then just turned on his heels and walked away ! How bloody arrogant.
That shows you in a nutshell what senior BA management are like , they couldn't give a toss, they are only interested in their next big bonus.
I reckon heads will roll over this.
well i can't comment on his legal problems, but he did come over as very arrogant. Not the best bit of PR I've ever seen.
Just got an email from the Exec Club praising Terminal 5 opening success!!
Either they are arogant or not fully aware of this thread!
In any case, not up to the task.
I am flying out tomorrow, and may want to rebook on another airline/terminal....
I couldn't believe this either.
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Perhaps this is just not possible but could they not just take the few Long Haul flights and make them go fron T4 (even if they would be very very delayed). Short haul delays are one thin but long haul is another and over 90% of passengers will have hold luggage.
Poor old Gareth. He did say he was a very busy man and wanted to get back to the operations centre (as he's clearly achieved so much there already). Pity the poor passengers in the terminal who might be equally busy and actually want some information on WTH is going on.
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All these problems are such as shame for both British Airways and BAA. It makes you wonder whether perhaps they should have been a little less boastful of 'no queuing'. Queues are a fact of life, and cannot simply be eliminated by new technology. It only works if the technology works.
To be fair, Gareth didn't seem arrogant or calm to me. He looked like someone who was incredibly stressed but who put in a lot effort to appear composed.
And if I were WW I wouldn't want Gareth taking any questions. Anything he says could and would be used against him I suppose!
Looks a bit messy... just called in to enquire why I could not print my BP (although I was checked in successfully - or so OLCI says) and the rep said that as far as he knows there are no disruptions to travel via T5.
I am connecting MIA-LHR-MXP in F, and am curious if this baggage handling issue affects connections also or only those originating in LHRT5.
I don't imagine anyone here necessarily knows, and my hope is that if not exactly "sorted" they'll have at least some stopgap corrections in place by tomorrow (when I'm there) but what I've read so far does make for some worries.
On the other hand, I'm hoping I'll just go to CR, have some Champagne, and everything will be fine!
----
adding - well, now the 208 is more than 3 hours delayed, so i'd miss my connection already tomorrow. may try for the 206, but F is sold out so I'd have to downgrade to J. Not sure if this is all flowing out of T5 issues, but that would be my first suspect....
Victimising upper management is all well and good, but what should be focussed on is the fact that most flights are leaving today/tonight, delivering people to where they want to go. Admittedly more baggage than the norm has been 'lost' (ie. delayed, not lost at all) but people will get to where they want to go.
With my numerous interactions with staff today, what is prominent is the fact that those who were working T1 yesterday and T5 today are pretty much clueless and hiding behind the "it's our first day" excuse, whereas there are a pretty decent number of staff who know what's going on and are helping passengers out wherever.
The problems may stem from what i've seen at work before - people genuinely do like working for the company, are proud of their new terminal and volunteer for big events, but on the day actually confuse the situation as they're super-keen but DO NOT KNOW DETAILS. Passengers want to know where to go, when and how, etc... and the red shirts (no Wolfie Smiths, though I do live in Tooting Broadway) can't advise them. Willing volunteers are no use at all to customers unless they can resolve their problems.
Meanwhile the GGL hotline is doing its usual customary job of sorting out super-premium customers. At least that part of the machine is working correctly.
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Victimising upper management is all well and good, but what should be focussed on is the fact that most flights are leaving today/tonight, delivering people to where they want to go. Admittedly more baggage than the norm has been 'lost' (ie. delayed, not lost at all) but people will get to where they want to go.
With my numerous interactions with staff today, what is prominent is the fact that those who were working T1 yesterday and T5 today are pretty much clueless and hiding behind the "it's our first day" excuse, whereas there are a pretty decent number of staff who know what's going on and are helping passengers out wherever.
The problems may stem from what i've seen at work before - people genuinely do like working for the company, are proud of their new terminal and volunteer for big events, but on the day actually confuse the situation as they're super-keen but DO NOT KNOW DETAILS. Passengers want to know where to go, when and how, etc... and the red shirts (no Wolfie Smiths, though I do live in Tooting Broadway) can't advise them. Willing volunteers are no use at all to customers unless they can resolve their problems.
Meanwhile the GGL hotline is doing its usual customary job of sorting out super-premium customers. At least that part of the machine is working correctly.
Huh?! Are you for real? We should focus on this? HOw many people do you think are willing to travel without their hold baggage? You aren't part of 'upper management' are you
The wonderful RRRRRRichard Quest! just had a nice Spanish woman on CNN. Letters are being given out telling people to book their hotels and they will be reimbursed later.
The wonderful RRRRRRichard Quest! just had a nice Spanish woman on CNN. Letters are being given out telling people to book their hotels and they will be reimbursed later.
Like a decent fellow, he gave her the proper advice to get a hotel room for the night. Class act.
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