IFE not working compensation
Sep 25, 2005, 10:50 am
#1
Original Poster
Join Date: Sep 2003
Location: UK
Programs: BA Blue
Posts: 274
IFE not working compensation
Returned from ORD on Friday night in J. The IFE was not working for at least the 1st two and a half hours ( I fell asleep in a Rioja induced slumber then) it was working when I woke up 4 hrs later. Should I complain and what should I expect?
Sep 25, 2005, 10:56 am
#2
Join Date: Aug 2003
Location: London, UK
Programs: BA Gold, BD Gold, PC Ambassador, SPG Gold
Posts: 4,001
Worth writing a letter and see what you get. Don't expect too much, but it depends on how much you use the route (or at least how much you can make it seem like you use the route!). There is good competition to ORD, so that puts a little more pressure on BA to keep market share, if you know what I mean. 
Sep 25, 2005, 10:57 am
#3
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 11,924
Yes complain. Nicely, write how disappointed you were etc etc, rather than how disgraceful this was.
Expect nothing. Then you can be pleasantly surprised if they give you 10,000 miles, or a £100 duty free voucher.
AFAIK, I received £50 d/f voucher when I once wrote about an IFE problem, and that was a few years back.
Expect nothing. Then you can be pleasantly surprised if they give you 10,000 miles, or a £100 duty free voucher.
AFAIK, I received £50 d/f voucher when I once wrote about an IFE problem, and that was a few years back.
Sep 25, 2005, 11:14 am
#5
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,101
LOL I can remember a fair few friends of mine switching their "back to school and uni" travel from KLM to BA once they realised BA served Stella in Y. (However, have they now swapped for Grolsch?)
Sep 25, 2005, 11:38 am
#6
FlyerTalk Evangelist
Join Date: Jul 2002
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Originally Posted by BahrainLad
LOL I can remember a fair few friends of mine switching their "back to school and uni" travel from KLM to BA once they realised BA served Stella in Y. (However, have they now swapped for Grolsch?)
Sep 26, 2005, 6:47 am
#7
Join Date: May 2005
Programs: BA Gold
Posts: 128
got £80 in shopping the world vouchers for no ife lhr-syd was in J last month.
So it was no food and no ife and could not be fixed at bkk, but at least food arrived at bkk. CSD made all pax fill out a form and when i got back had vouchers waiting.
So it was no food and no ife and could not be fixed at bkk, but at least food arrived at bkk. CSD made all pax fill out a form and when i got back had vouchers waiting.
Sep 26, 2005, 7:28 am
#8
Join Date: Aug 2003
Location: London, UK
Programs: BA Gold, BD Gold, PC Ambassador, SPG Gold
Posts: 4,001
Originally Posted by Calm down dear
got £80 in shopping the world vouchers for no ife lhr-syd was in J last month.
So it was no food and no ife and could not be fixed at bkk, but at least food arrived at bkk. CSD made all pax fill out a form and when i got back had vouchers waiting.
So it was no food and no ife and could not be fixed at bkk, but at least food arrived at bkk. CSD made all pax fill out a form and when i got back had vouchers waiting.
Sep 26, 2005, 7:57 am
#10
Join Date: Jan 2005
Location: London
Programs: BA GGL & CCR, Hilton Gold, Hyatt Plat
Posts: 147
More annoyingly...
The in-seat power (for the laptop) was not working in J on yesterday's flight from IAD, using the same APC adapter that BA sells on board. The APC adapter has worked fine on long-haul 767 and 747 flights this month.
The steward tried a number of seats (in F as well) and a number of adapters. The CSD came and told me that it never works on a 777. However, I was saved by another passenger who had a Targus adapter that seemed to work.
I don't understand 1) BA can advertise that there is in-seat power on their 777 flights when it is a known problem, and 2) how they can then sell £75 adapters that are known not to work.
I have of course written a letter to BA complaining about this...
The in-seat power (for the laptop) was not working in J on yesterday's flight from IAD, using the same APC adapter that BA sells on board. The APC adapter has worked fine on long-haul 767 and 747 flights this month.
The steward tried a number of seats (in F as well) and a number of adapters. The CSD came and told me that it never works on a 777. However, I was saved by another passenger who had a Targus adapter that seemed to work.
I don't understand 1) BA can advertise that there is in-seat power on their 777 flights when it is a known problem, and 2) how they can then sell £75 adapters that are known not to work.
I have of course written a letter to BA complaining about this...
Sep 26, 2005, 8:23 am
#11
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Originally Posted by Monkville
More annoyingly...
The in-seat power (for the laptop) was not working in J on yesterday's flight from IAD, using the same APC adapter that BA sells on board. The APC adapter has worked fine on long-haul 767 and 747 flights this month.
The steward tried a number of seats (in F as well) and a number of adapters. The CSD came and told me that it never works on a 777. However, I was saved by another passenger who had a Targus adapter that seemed to work.
I don't understand 1) BA can advertise that there is in-seat power on their 777 flights when it is a known problem, and 2) how they can then sell £75 adapters that are known not to work.
I have of course written a letter to BA complaining about this...
The in-seat power (for the laptop) was not working in J on yesterday's flight from IAD, using the same APC adapter that BA sells on board. The APC adapter has worked fine on long-haul 767 and 747 flights this month.
The steward tried a number of seats (in F as well) and a number of adapters. The CSD came and told me that it never works on a 777. However, I was saved by another passenger who had a Targus adapter that seemed to work.
I don't understand 1) BA can advertise that there is in-seat power on their 777 flights when it is a known problem, and 2) how they can then sell £75 adapters that are known not to work.
I have of course written a letter to BA complaining about this...
I had similar problems on a 747 in W/T + on my flight yesterday.