Online Check-in message
Sep 25, 2017, 1:38 am
#1
Original Poster
Join Date: Feb 2014
Posts: 75
Online Check-in message
Hi
Just trying to check-in for my flight tomorrow and I've received the following message:-
"Sorry, we cannot complete online check-in for your flight on this occasion. Please proceed to the airport to check in and collect your boarding pass."
I'm travelling in CE out of LHR. When I checked the other day the cabin was full apart from two seats (which I had assumed were for us).
Does the above message indicate we may have been put on stand by? Or something else?
Just trying to check-in for my flight tomorrow and I've received the following message:-
"Sorry, we cannot complete online check-in for your flight on this occasion. Please proceed to the airport to check in and collect your boarding pass."
I'm travelling in CE out of LHR. When I checked the other day the cabin was full apart from two seats (which I had assumed were for us).
Does the above message indicate we may have been put on stand by? Or something else?
Sep 25, 2017, 2:07 am
#6
Original Poster
Join Date: Feb 2014
Posts: 75
Thanks all.
Not travelling with an infant (this time!) and it is just to Brussels so a straightforward enough route.
Mikeyfly - I've just checked more details and it is actually showing my seat as 5D and yes there is a ticket number there. So it looks as though the system this morning allocated me a seat even though I didn't realise?
Not travelling with an infant (this time!) and it is just to Brussels so a straightforward enough route.
Mikeyfly - I've just checked more details and it is actually showing my seat as 5D and yes there is a ticket number there. So it looks as though the system this morning allocated me a seat even though I didn't realise?
Sep 25, 2017, 4:20 am
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
You can't go through online check-in without a ticket number, it stops at first base. There used to be a specific message saying "no ticket number" but that seems to have gone away. I tend to recommend using this website to check this out, you need to look at the e-ticket details. Particularly likely to happen if the passenger changed details of the booking via a contact centre after initially booking it via BA.com.
https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Sep 25, 2017, 7:12 am
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
My recommendation is to phone immediately. Many of these issues are minor nuisances, but some are serious problems. It is a lot easier to fix a problem from a telephone with a mute button allowing you to multi-task than to spend extra time at the airport and then worry about how much extra time is enough.
It is particularly helpful to know this on flights to the US, not OP's issue, where you may have been selected for additional security screening and thus need to plan on that.
It is particularly helpful to know this on flights to the US, not OP's issue, where you may have been selected for additional security screening and thus need to plan on that.
Sep 25, 2017, 7:27 am
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
Ticketing is prioritised by date order, with those travelling in the next 24 hours right at the top of the list. It's an ongoing process which never ends. So it's just possible the system worked here.