Buy on Board Review: A call for comments
Aug 29, 2017, 12:02 pm
#31
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
- Free drinks (incl. alcoholic beverages) for status holders
- Free water, tea, coffee and juice for everyone
- Not running out of stock
- Free water, tea, coffee and juice for everyone
- Not running out of stock
Aug 29, 2017, 12:22 pm
#32
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
I'd like to see a return of the concept of hospitality with lightning quick service. BA crews have the experience and can deliver it, so abolish BOB and revert to the 2016 offering.
Aug 29, 2017, 12:23 pm
#33
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 7,067
Ask the BA people to fly on TK or A3 and see what they offer and do the British equivalent of that.
But BoB is a symptom of a much deeper malaise. Trying to be the cheapest if a rotten business model. I don't see BA changing anything until the current management bail out.
But BoB is a symptom of a much deeper malaise. Trying to be the cheapest if a rotten business model. I don't see BA changing anything until the current management bail out.
Aug 29, 2017, 12:40 pm
#34
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
I have a friend in MF who's managed to swing a meeting with BA Management (specifically the head of BoB), and they're planning to discuss the issues/concerns that are being seen in the field. They wondered if the FT hivemind might like to contribute some of their comments.
I've already shared the BoB comments thread, however in an effort to produce something more condensed and current, I figured a separate thread might be in order. (Mod's, please merge if appropriate)
So BAFT, if you had the opportunity to pass along some constructive criticism to the head of BoB, what would you say?
I've already shared the BoB comments thread, however in an effort to produce something more condensed and current, I figured a separate thread might be in order. (Mod's, please merge if appropriate)
So BAFT, if you had the opportunity to pass along some constructive criticism to the head of BoB, what would you say?
S
Aug 29, 2017, 12:42 pm
#35
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
Ryanair seem to manage to be on time, sell bob well, manage carry on better than Ba and can run to time and it seems to be a far better run operation -and something Ba ggl at f+m dos seem to agree with.
Aug 29, 2017, 12:49 pm
#36
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,894
Free soft drinks (as mentioned loads of times abive)
Sandwiches without tomatoes. Every sandwich has tomatoes and I'm allergic to raw tomatoes so I can't eat any of the sandwiches..
Sandwiches without tomatoes. Every sandwich has tomatoes and I'm allergic to raw tomatoes so I can't eat any of the sandwiches..
Aug 29, 2017, 1:08 pm
#37
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,620
Just get rid of this BoB nonsense altogether and go back to offering decent service as a connecting premium carrier like they once did, when they were actually less profitable.
Aug 29, 2017, 1:22 pm
#38
Join Date: May 2012
Posts: 151
I'd just like them to implement the proposition properly and at least get to the level of an LCC.
1. Ensure reliable availability. It's impossible to plan for food being available on board because it's so patchy, thus when travelling with kids we HAVE to bring our own. If we knew 95%+ that there would be food, we wouldn't bother, thus they lose £20 of revenue from us each time.
2. Allow free food during delays. With easyJet we were delayed ?90mins? and everyone was allowed up to (I think) £5 from the menu. With BA we were delayed 2 hrs on the ground, yet couldn't even get a cup of water.
1. Ensure reliable availability. It's impossible to plan for food being available on board because it's so patchy, thus when travelling with kids we HAVE to bring our own. If we knew 95%+ that there would be food, we wouldn't bother, thus they lose £20 of revenue from us each time.
2. Allow free food during delays. With easyJet we were delayed ?90mins? and everyone was allowed up to (I think) £5 from the menu. With BA we were delayed 2 hrs on the ground, yet couldn't even get a cup of water.
Aug 29, 2017, 1:23 pm
#39
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
A - Get rid of BOB (stop being cheap BA)
if not possible,
B - Free soft drinks and some sort of voucher / free drink option for Elites.
if not possible,
B - Free soft drinks and some sort of voucher / free drink option for Elites.
Aug 29, 2017, 1:26 pm
#40
Join Date: Jan 2017
Programs: BAEC Gold
Posts: 39
1) A complimentary welcome drink and snack (eg tea and biscuit) for everyone and G&T for golds.
2) Bring down the cost of a G&T as its currently so eye wateringly expensive and I cant bring myself to buy one.
3) Pre-order/pre-pay or some other way to guarantee there will be food and gin on board, especially for those connecting.
4) Bring back hot meals!
2) Bring down the cost of a G&T as its currently so eye wateringly expensive and I cant bring myself to buy one.
3) Pre-order/pre-pay or some other way to guarantee there will be food and gin on board, especially for those connecting.
4) Bring back hot meals!
Aug 29, 2017, 1:38 pm
#41
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Aug 29, 2017, 3:15 pm
#42
Suspended
Join Date: Mar 2013
Location: Pasadena, CA
Programs: BAEC Gold, Hyatt Plat, Amex Plat.
Posts: 651
Service recovery from the BoB trolley. It has become clear that BA's opinion of the value of the items on the trolley outweighs their trust in CC. Recent threads of folks with high cost last minute CE bookings w/o a meal is a classic example of appropriate service recovery.
I like CWS' idea of a use it or lose it avios supplement since this avoids the bad optics of status folks appearing to get free stuff while non status neighbors do not.
Use it or lose it also aids those of us in L/H WTP/WT who rush thru T5 to make a S/H connection and need a beverage.
I like CWS' idea of a use it or lose it avios supplement since this avoids the bad optics of status folks appearing to get free stuff while non status neighbors do not.
Use it or lose it also aids those of us in L/H WTP/WT who rush thru T5 to make a S/H connection and need a beverage.
Aug 29, 2017, 3:38 pm
#43
Join Date: May 2003
Location: DEL
Programs: Mucci du Miel d'Or
Posts: 2,374
I think the best suggestion here is CWS proposal of bringing the business in house, so that they can at least improve the passenger experience of the BOB concept.
I can't imagine BA would need a member of MF to tell them that passengers would prefer complimentary refreshments.
Aug 29, 2017, 3:39 pm
#44
Join Date: Aug 2006
Location: Switzerland
Posts: 1,588
A plastic bag and a 30-second "supermarket sweep" style dash through one of the lounges to anyone with lounge access flying BoB.
Aug 29, 2017, 4:12 pm
#45
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,916
Something that at least allows status some "recognition" ....
For example
bronze.... free non alcoholic drink
silver ... bronze + a sandwich
gold ... silver + alcoholic drink
For example
bronze.... free non alcoholic drink
silver ... bronze + a sandwich
gold ... silver + alcoholic drink