2 Aug : Disruption - BA computer systems down
Aug 1, 2017, 10:46 pm
#1
Ambassador, British Airways Executive Club, easyJet and Ryanair
Original Poster
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
2 Aug : Disruption - BA computer systems down
Just arrived in from SIN and IT systems have just gone down.
Aug 1, 2017, 10:50 pm
#2
Join Date: Dec 2011
Location: DWC
Programs: OWS, *A G
Posts: 626
I am at the Galleries now, my mobile boardig pass is unavailable from the app and the lunge agent said she couldn’t check anyway due to system being down and waved me through.
EDIT: Boarding pass now available and push notification recieved from the app.
EDIT: Boarding pass now available and push notification recieved from the app.
Last edited by zat_dude; Aug 1, 2017 at 10:53 pm Reason: changed situation
Aug 1, 2017, 11:04 pm
#3
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Systems rebooted a few times and we're back - some very relieved faces it FCC. The CCR still thinks the system is down, but I've let them know.
Hopefully a minor, resolved issue.
Hopefully a minor, resolved issue.
Aug 2, 2017, 2:02 am
#4
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
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Also at LCY!
Not only LHR. Also at LCY. The queue for CE, BAEC elites was snaking out the door. I barely made my flight. What is wrong with BA's IT?
Aug 2, 2017, 2:18 am
#5
Join Date: Oct 2015
Posts: 116
BA's IT is ancient, horribly underinvested (something like 40% below competitors in like to like terms size of business according to the Sunday Times report the other week), complicated and outsourced with the local UK expertise all made redundant - what can possibly go wrong....
Another major IT failure would be the end of Cruz, must have been a little worried earlier today
Another major IT failure would be the end of Cruz, must have been a little worried earlier today
Aug 2, 2017, 2:18 am
#6
Join Date: Jan 2011
Location: North of Carlisle
Programs: BAEC Silver
Posts: 1,538
Aug 2, 2017, 2:27 am
#10
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
Now also front-page news in the Guardian.
BA passengers hit by check-in delays
BA passengers hit by check-in delays
A statement from British Airways said: “Customers are being checked in as normal after an earlier problem was resolved. We are sorry for the temporary check-in problems, which caused some delays for our customers first thing this morning.
“This issue is now resolved and our staff are working flat out to help customers get away on their holidays.”
“This issue is now resolved and our staff are working flat out to help customers get away on their holidays.”
Aug 2, 2017, 2:56 am
#12
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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I have done a couple of flights this morning, and as I had my boarding passes downloaded, I wasn't really impacted. But there were some passengers who failed to clear at the final boarding scan and who needed phone calls and assorted hassles before they could board. I suspect FLY went down and those checking in at the wrong stage got their bookings messed up.
Aug 2, 2017, 3:01 am
#13
Join Date: Jan 2003
Location: London, UK
Posts: 5,655
Surely with all the focus on the previous outage and the "independent" report due to be coming out, this sort of thing shouldn't happen?
The regularity with which we've seen outages points to a fundamental flaw with the architecture.
The regularity with which we've seen outages points to a fundamental flaw with the architecture.
Aug 2, 2017, 3:17 am
#14
Join Date: Nov 2002
Location: London, UK
Programs: Not much these days: BA Silver, Bonvoy Lifetime Gold, HH Gold
Posts: 1,326
Waiting at TXL to get back to LCY and the inbound aircraft still hasn’t left LCY with a 2.5 hour delay expected - staff here are blaming check-in issues at LCY earlier.
Aug 2, 2017, 3:18 am
#15
Join Date: Sep 2014
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Cruz; We would like you to investigate this IT failure, despite the fact we know what it was completely unforeseeable.
Consultant; Yes of course
Cruz; You must be independent, independent of the management of BA, independent of me, Si? Me the man who places large lucrative consulting contracts with you. Entirely independent?
Consultant; Yes I fully understand.