AA [award] space on BA website
Jul 18, 2017, 10:02 am
#1
Original Poster
Join Date: Oct 2013
Location: Washington DC
Posts: 42
AA [award] space on BA website
Short flights within the US are to me one of the best ways to use Avios. American often release space close to departure so I check often to see when these are available. Yesterday I saw a lot of space but today (I'm looking ar LGA to STL next week), I could not see ANY american awards on the BA website. They are available on the AA and Qantas sites, however. Is anyone else having the same problem? or has this happened before and gets fixed in a few days/hours? Would calling BA to book my award help?
Thanks!
Thanks!
Jul 18, 2017, 6:36 pm
#4
Join Date: Jun 2013
Location: LAX
Programs: AAdvantage Platinum, Alitalia Freccia Alata
Posts: 212
Frustrating. This has been out all day - and just as they launch a 40% Amex bonus promo for Avios point conversion. The BA telephone agent I spoke to also could not see any AA award space, for any dates/any routes, despite the AA calendar showing plenty of SAAver awards. I tried multiple routes, all with definite AA award availability at the necessary SAAver level, but BA website draws a blank for it all. I noticed the blogs have also all reported on this. Frustrating, nonetheless - especially for those of us who have been left hanging after converting points to book a particular award flight.
Jul 18, 2017, 6:42 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,505
Frustrating. This has been out all day - and just as they launch a 40% Amex bonus promo for Avios point conversion. The BA telephone agent I spoke to also could not see any AA award space, for any dates/any routes, despite the AA calendar showing plenty of SAAver awards. I tried multiple routes, all with definite AA award availability at the necessary SAAver level, but BA website draws a blank for it all. I noticed the blogs have also all reported on this. Frustrating, nonetheless - especially for those of us who have been left hanging after converting points to book a particular award flight.
Jul 18, 2017, 6:51 pm
#6
Join Date: Jun 2013
Location: LAX
Programs: AAdvantage Platinum, Alitalia Freccia Alata
Posts: 212
Jul 19, 2017, 1:52 pm
#9
Join Date: Jun 2013
Location: LAX
Programs: AAdvantage Platinum, Alitalia Freccia Alata
Posts: 212
The Twitter account attempted to tell me that there's no IT issue, simply not a single AA seat. A BA phone agent has said the same. So frustratingly incorrect. It's hard to hope for a resolution if they won't even take it seriously and admit there's some sort of system glitch they need to investigate. I fear they haven't even taken a glance at it.
Jul 19, 2017, 4:32 pm
#10
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
The Twitter account attempted to tell me that there's no IT issue, simply not a single AA seat. A BA phone agent has said the same. So frustratingly incorrect. It's hard to hope for a resolution if they won't even take it seriously and admit there's some sort of system glitch they need to investigate. I fear they haven't even taken a glance at it.
Jul 19, 2017, 7:09 pm
#11
Join Date: Jul 2017
Posts: 1
This. Twitter and two phone reps refused to acknowledge the issue. Finally, got someone on the phone this afternoon who said it's a "known issue," but there is no ETA for when it will be fixed. Convenient, right? He advised me to call back tomorrow morning for an update.
I was going to book something with plenty availability Mon PM and Tue AM when I went to book there was ZERO availability, as reported.
Called in and was told that a big group might have made a booking "we never know" - He said it in a cute british accent and I think he really believed that, God Bless his soul...
PS: First Post
Jul 19, 2017, 11:21 pm
#12
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
Worthwhile noting that availability has been way down since AA limited its AwardSaver rewards. I've checked about 50 flights in the last month and haven't scored availability in either class on one.
Jul 20, 2017, 1:23 am
#13
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
It's pretty severe as well. On those very few occasions when I can find TATL premium availability to use AA miles the connecting domestic seats are invariably in coach.
Jul 20, 2017, 10:44 am
#14
Join Date: Jun 2013
Location: LAX
Programs: AAdvantage Platinum, Alitalia Freccia Alata
Posts: 212
All the more reason why, when one does finally find availability, one wants to book it. So frustrating to find that AA space but then be let down by an IT issue on BA's end.
Jul 20, 2017, 12:51 pm
#15
Join Date: Mar 2010
Posts: 444
Wondering if I should put on my tin-foil-hat... Convenient timing for this now that so many of us have xfered Amex points with the bonus. Also interesting that so many bloggers (other then omaat) haven't blogged about this, guess it's bad for business...
