Liability for items damaged by Cabin Crew
#31
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,582
Thanks for your comments. I'm not looking for sympathy from anybody but it does not sit right with me that I should have to claim on my own insurance when another party has admitted liability and is at fault. It's just the principle that's all.
Potentially the bag can be cleaned which would only be a few hundred pounds. So this, along with replacing the shoes, should hopefully come under £1.2k.
Potentially the bag can be cleaned which would only be a few hundred pounds. So this, along with replacing the shoes, should hopefully come under £1.2k.
it will not get more than the airline is liable for. If it covers GBP8000 for a single item, that is something which it will be paying out on
#32
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Thanks for your comments. I'm not looking for sympathy from anybody but it does not sit right with me that I should have to claim on my own insurance when another party has admitted liability and is at fault. It's just the principle that's all.
Potentially the bag can be cleaned which would only be a few hundred pounds. So this, along with replacing the shoes, should hopefully come under £1.2k.
Potentially the bag can be cleaned which would only be a few hundred pounds. So this, along with replacing the shoes, should hopefully come under £1.2k.
This is why we buy travel insurance, it's not about sitting right, it's about not sitting out of pocket! As Dave Noble rightly says the onus is on the traveller to ensure his belongings are adequately covered if he doesn't want to assume the risk himself.
#33
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,286
The party has admitted liability to the imit which it is liable to. What principle is there beyond that. If you go to https://www.iata.org/policy/Documents/MC99_en.pdf , you can read the Montreal Convention - articles 17 and 22 would seem to be the relevant sections
it will not get more than the airline is liable for. If it covers GBP8000 for a single item, that is something which it will be paying out on
it will not get more than the airline is liable for. If it covers GBP8000 for a single item, that is something which it will be paying out on
#34
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
This was learnt after a passenger spilt red wine on my bag on its first outing, knew he ruined the bag, and did not not even apologise. I took the view that I accepted the risk when I took it out in public. In a way it was liberating because I no longer worried much about the bag and I didn't feel the need to protect that particular bag any more - so I put it in more casual use and happily bumped around with it. That's one view to take that makes light of the matter (pretty much what my mother did when she dropped her Kelly and scratched it badly too).
There is damage insurance you can take out for valuables, though it doesn't cover normal wear and tear. Some household insurance policies offer accidental damage cover for specified portable items as well. I have some items covered by this policy and gives me a bit of peace of mind.
A method used by a lot of people who carry a valuable handbag etc. is to carry a waterproof protective bag into which the bag is placed, and put into the locker. That way, it's less likely to be damaged.
Aeroplane is no different from a public place. Bad things can happen to a bag pretty much anywhere, like having a coffee shop spill coffee.
It's the part and parcel of carrying an expensive stuff around with us, and there is an argument that one should not carry such an item around unless one can accept the risk of losing it or damaging it. It also worked in security screening where some airports for some reason object to the use of a tray for handbags and insist on putting it directly onto the belt, with damage likely to occur if someone puts dirty wheeled bags next to it etc. I do recommend it.
#35
Original Poster
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Ironically the bag was just being put into its dust cover when it happened! The incident occurred almost immediately after boarding.
#36
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Not to make any sweeping generalisations, but I'm always slightly amused when I see people with LV suitcases in airports that have their own little bag condoms. It seems bizarrely tacky to me that a suitcase should need protection. If you can't afford for it to get bumped and dinged a little bit...
#37
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
It's an easier way than dealing directly with BA in other words. Leave it to the insurers - that's what you pay them for.
(Note that it is unlikely to be covered by a normal part of travel insurance or household insurance - it is likely to have to be one of the specified items to e covered due to the costs.)
Potentially the bag can be cleaned which would only be a few hundred pounds. So this, along with replacing the shoes, should hopefully come under £1.2k.
Not to make any sweeping generalisations, but I'm always slightly amused when I see people with LV suitcases in airports that have their own little bag condoms. It seems bizarrely tacky to me that a suitcase should need protection. If you can't afford for it to get bumped and dinged a little bit...
Last edited by LTN Phobia; Jul 11, 2017 at 7:05 am
#38
Original Poster
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Make sure you take it back to Hermes for cleaning, or get their recommendation on an appropriate place to take it to. Do not use an average leather cleaner (although Jeeves of Belgravia will probably be able to do a good job with it if Hermes don't want to know - they'll give you an assessment of what's feasible).
#39
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
So based on facts above there would been no difference in liability (and BA offer) had this happened in Y rather than F?
Between suits, watches, shoes, laptops, iPads etc. there must be dozens of items on board in multiple cabins every day more costly than the liability limititatons.
Between suits, watches, shoes, laptops, iPads etc. there must be dozens of items on board in multiple cabins every day more costly than the liability limititatons.
#40
Original Poster
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Not to make any sweeping generalisations, but I'm always slightly amused when I see people with LV suitcases in airports that have their own little bag condoms. It seems bizarrely tacky to me that a suitcase should need protection. If you can't afford for it to get bumped and dinged a little bit...
#41
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
So based on facts above there would been no difference in liability (and BA offer) had this happened in Y rather than F?
Between suits, watches, shoes, laptops, iPads etc. there must be dozens of items on board in multiple cabins every day more costly than the liability limititatons.
Between suits, watches, shoes, laptops, iPads etc. there must be dozens of items on board in multiple cabins every day more costly than the liability limititatons.
I would say it would be normal for most people's luggage+contents (cabin and hand) to exceed the MC limit if it's calculated on the basis of the purchase price. In fact it's probably less likely for people not to exceed it.
#42
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,582
So based on facts above there would been no difference in liability (and BA offer) had this happened in Y rather than F?
Between suits, watches, shoes, laptops, iPads etc. there must be dozens of items on board in multiple cabins every day more costly than the liability limititatons.
Between suits, watches, shoes, laptops, iPads etc. there must be dozens of items on board in multiple cabins every day more costly than the liability limititatons.
#43
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Reminds of summers with friends of ours in Water Mill on Long Island, where we would spend a few weeks every year. In their poolhouse they had a huge stack of Hermes beach towels. Really nice designs and large and comfortable. But season after season of beach and pool use, as well as countless washings and dryings, gave them a very comfortable worn-in look. Some were faded, some had a few holes, but to anyone who cared, they were still recognisable as Hermes towels. I think they were $400 at the time (15 years ago).
#44
Join Date: Nov 2010
Location: Singapore
Programs: BA Gold. KrisFlyer Gold
Posts: 732
Not to make any sweeping generalisations, but I'm always slightly amused when I see people with LV suitcases in airports that have their own little bag condoms. It seems bizarrely tacky to me that a suitcase should need protection. If you can't afford for it to get bumped and dinged a little bit...
#45
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031