YouFirst / spa [rant]
Jun 19, 2017, 1:16 am
#1
Original Poster
Join Date: Aug 2009
Location: UK
Programs: BD Gold, BAEC Gold, Hilton HHonors
Posts: 866
YouFirst / spa [rant]
Tried to book a spa treatment via YouFirst for a trip (in F) 28 days out - got a response saying there were no prebookable appointments available. I can't honestly believe they can't accommodate a First passenger 28 days out during a 3 hour transit, and if capacity is that tight they shouldn't be advertising spa treatments as part of the First package. Getting nowhere with YouFirst on this, so is there any other way of making a booking? From experience there's almost no point in trying to book on the day (again because of no capacity)... sigh...
Jun 19, 2017, 1:20 am
#2
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Try again in a day or two. There are quite a few reports of people being told all appointments are taken at 28 days but then getting plenty of choice a few days later. I'm one who's found this.
I have a theory that the bookings don't always open up at T-28 so when they check and see nothing, they presume things are already booked, rather than not yet released.
I have a theory that the bookings don't always open up at T-28 so when they check and see nothing, they presume things are already booked, rather than not yet released.
Jun 19, 2017, 1:23 am
#3
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
I had the same experience for a trip in December last year... chalked it down to season... but even the YouFirst crew thought it was weird, called and spoke to a spa supervisor, and called me back to confirm that nothing was available. On the other hand, did it for a trip two weeks ago, and was no problem... Try again in a few days
Jun 19, 2017, 2:29 am
#5
Join Date: Oct 2004
Programs: BA Gold
Posts: 1,008
Another 'top tip' is to tell them you're willing to go to the B gates SPA as there are usually appointments over there. Long haul principally go from B and C so assuming you are long haul then its ok but obviously no CCR or Flounge so you'd then be stuck in galleries which isnt too bad.
Jun 19, 2017, 7:29 am
#7
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,642
Another 'top tip' is to tell them you're willing to go to the B gates SPA as there are usually appointments over there. Long haul principally go from B and C so assuming you are long haul then its ok but obviously no CCR or Flounge so you'd then be stuck in galleries which isnt too bad.
Jun 19, 2017, 7:43 am
#8
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
Try again in a day or two. There are quite a few reports of people being told all appointments are taken at 28 days but then getting plenty of choice a few days later. I'm one who's found this.
I have a theory that the bookings don't always open up at T-28 so when they check and see nothing, they presume things are already booked, rather than not yet released.
I have a theory that the bookings don't always open up at T-28 so when they check and see nothing, they presume things are already booked, rather than not yet released.
YouFirst are worthless. "Computer says no".
Jun 19, 2017, 7:46 am
#9
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
The contrast with the excellent GGL team could not be starker !!
So guess which one BA is going to trash in its latest fit of self-harm ?
Jun 19, 2017, 4:07 pm
#12
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,887
Hi,
I tried it online for my flight to Las Vegas in three weeks and was also told no availability. I'm not too bothered - I will try on the day but am more looking forward to the Cathay Pacific lounge and 2 weeks holiday in Las Vegas/Phoenix/Sedona
Regards
TBS
I tried it online for my flight to Las Vegas in three weeks and was also told no availability. I'm not too bothered - I will try on the day but am more looking forward to the Cathay Pacific lounge and 2 weeks holiday in Las Vegas/Phoenix/Sedona
Regards
TBS
Jun 19, 2017, 4:24 pm
#14
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,887
Well, I usually go for the facial and the massage chair. It is not bad ( it is free ) and lasts just less than 15 mins but I do not get that excited about it if I cannot get one
You can probably get a better treatment elsewhere ( paying for it) but I think because it is free and advertised that sets people up for disappointment if they cannot get a booking.
Regards
TBS
Jun 19, 2017, 5:55 pm
#15
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,196
I've rarely seen anything positive about the Spa posted on here. Maybe they'd be better to close it and divert the resources elsewhere?
Unless they're being paid good money by those who manage it of course.
Unless they're being paid good money by those who manage it of course.
