BA Complimentary Status Renewal for Two Years
Jun 21, 2017, 4:33 am
#526
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
Were they clear on which 2 years would be extended? My collection year also ends in August, and I've already got 670 TPs this year, which would give me Silver until Sep 2018. I'm hoping that the 2 year extension would therefore take me to Sep 2020, but not sure if BA IT will agree with me...
Jun 21, 2017, 4:39 am
#527
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,917
Were they clear on which 2 years would be extended? My collection year also ends in August, and I've already got 670 TPs this year, which would give me Silver until Sep 2018. I'm hoping that the 2 year extension would therefore take me to Sep 2020, but not sure if BA IT will agree with me...
Jun 21, 2017, 4:48 am
#528
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
Based on the reports on here that seems unlikely. It seems the two year extension is essentially adding two year on to the expiry date of your card which you held at the time of the disruption. So your card would have expired 30 September 2017 and if I had to guess I think you will have an extension to 30 September 2019.
Jun 21, 2017, 4:51 am
#529
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,917
I agree it seems unlikely, but I'm an optimist! My reasoning is that if I hadn't earned Silver last year, then I'd have got a new Silver card when I hit 600 TPs this year (say, in March). That card would have had an expiry date of Sep 2018, so presumably would have been extended to Sep 2020. If they only extend mine to 2019, they're essentially disadvantaging me for having held Silver last year too. Can't really complain since it's a free gesture anyway, but seems like an odd arbitrary distinction for BA to make.
Anyway, do come back and report what you get in the end. At the very least it will help us try and understand the detail of how BA are determining this since we are all guessing a little here
Jun 21, 2017, 8:00 am
#530
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
I agree it seems unlikely, but I'm an optimist! My reasoning is that if I hadn't earned Silver last year, then I'd have got a new Silver card when I hit 600 TPs this year (say, in March). That card would have had an expiry date of Sep 2018, so presumably would have been extended to Sep 2020. If they only extend mine to 2019, they're essentially disadvantaging me for having held Silver last year too. Can't really complain since it's a free gesture anyway, but seems like an odd arbitrary distinction for BA to make.
Jun 21, 2017, 9:00 am
#531
Join Date: May 2009
Location: UK
Posts: 3,951
Received the email however my card year end has not updated. Called BA twice, first call advised it would not be extended until my tier year end in Oct, second call was less positive and advised my flight was not affected having taken the details (flew on the Monday) and therefore I may not get the extension. Fair or not fair, I assumed it was a case of travelling over that weekend; Sat - Mon, receive the email, receive the extension. Any thoughts?
Jun 21, 2017, 10:26 am
#532
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
Received the email however my card year end has not updated. Called BA twice, first call advised it would not be extended until my tier year end in Oct, second call was less positive and advised my flight was not affected having taken the details (flew on the Monday) and therefore I may not get the extension. Fair or not fair, I assumed it was a case of travelling over that weekend; Sat - Mon, receive the email, receive the extension. Any thoughts?
Were you affected?
Jun 21, 2017, 10:38 am
#533
Original Poster
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
FWIW, my (silver) gf and I travelled on the same flights, same PNR, and got the email within seconds of each other. My date was extended into 2019 some days ago now, but hers still hasn't changed. To reiterate a point I made a while back: I'm convinced there's no pattern to be teased out here. Trusting BA's IT to appear rational in applying service recovery for an IT fault seems ... flawed.
Jun 21, 2017, 11:00 am
#534
Join Date: Jul 2014
Location: Surrey, UK
Programs: BA Gold, *A Gold, IHG Platinum
Posts: 654
Received the email however my card year end has not updated. Called BA twice, first call advised it would not be extended until my tier year end in Oct, second call was less positive and advised my flight was not affected having taken the details (flew on the Monday) and therefore I may not get the extension. Fair or not fair, I assumed it was a case of travelling over that weekend; Sat - Mon, receive the email, receive the extension. Any thoughts?
Send the offer out, only to start shifting the goal posts a few weeks later.
Jun 21, 2017, 11:38 am
#535
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Were they clear on which 2 years would be extended? My collection year also ends in August, and I've already got 670 TPs this year, which would give me Silver until Sep 2018. I'm hoping that the 2 year extension would therefore take me to Sep 2020, but not sure if BA IT will agree with me...
Jun 22, 2017, 3:14 am
#537
Join Date: Apr 2017
Location: Cotswolds, UK
Programs: BA Silver
Posts: 29
Same for me, my card expires 30th June 2017. I received the email on 2nd June and I was flying on the Bank Holiday Monday. Although delayed, it was a minimal delay in comparison to many affected. But, nonetheless, I received the email and I expect my card will update at some point (likely after the current one expires next week).
Incidentally, in the dates between my TP collection ending (May 8th) and card expiry (June 30th) I already accumulated 695 points, which would retain my silver status anyway. Not complaining though...
Incidentally, in the dates between my TP collection ending (May 8th) and card expiry (June 30th) I already accumulated 695 points, which would retain my silver status anyway. Not complaining though...
Jun 22, 2017, 5:11 am
#538
Join Date: Dec 2012
Programs: GGLfL
Posts: 1,126
Yes, but if you pursue that line of argument where does it end? Many of us regularly re-qualify for our particular status level every year, like you I have already re-qualified in my current year for my next membership year, and am likely to re-qualify next year for my year after. Do I have 2 years of free GGL status for some distant point in the future when I eventually don't re-qualify?
Anyway, do come back and report what you get in the end. At the very least it will help us try and understand the detail of how BA are determining this since we are all guessing a little here
Anyway, do come back and report what you get in the end. At the very least it will help us try and understand the detail of how BA are determining this since we are all guessing a little here
4 of us in the family affected. All simply had an additional 2 years added on to the Card Expiry Date from what it showed at the beginning of June:
- a GCH with a February 2018 expiry, now has a February 2020 expiry
- a SCH with a March 2018 expiry, now has a March 2020 expiry
- a GGL with a May 2018 expiry, now has a May 2020 expire
- and a partner card GCH with an April 2019 expiry, now has a April 2021 expiry
Jun 22, 2017, 5:44 am
#539
Join Date: Dec 2007
Location: London
Programs: BA Gold
Posts: 570
Just been told by the gold line that they are not updating status expiry dates until the current expiry date held is reached; clearly nonsense. Does make you wonder what BA have ( or have not ) told their front line staff about this.
Jun 22, 2017, 6:55 am
#540
Join Date: May 2009
Location: UK
Posts: 3,951
Would the first call advice of waiting until my tier end year before noticing the extension be correct. Currently have Silver until Oct 18, however unlikely to renew next year and so an extension to '19 or '20 would be great.