Damaged bag on BA flight - advice please
May 30, 2017, 12:12 am
#1
Original Poster
Join Date: Jan 2012
Programs: BA Gold member Marriott Platinum
Posts: 281
Damaged bag on BA flight - advice please
Travelling to LCA yesterday we were reasonably pleased that we actually left Heathrow. it was however to find that our suitcase on arriving was damaged beyond repair, it looked as though someone had taken a knife to it. I reported it at the airport but now am unsure what to do. Persue a claim via BA(which could take some time given the recent events) or go via my insurance company?
Any advice appreciated? Thanks in advance
Any advice appreciated? Thanks in advance
May 30, 2017, 12:26 am
#2
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,426
Travelling to LCA yesterday we were reasonably pleased that we actually left Heathrow. it was however to find that our suitcase on arriving was damaged beyond repair, it looked as though someone had taken a knife to it. I reported it at the airport but now am unsure what to do. Persue a claim via BA(which could take some time given the recent events) or go via my insurance company?
Any advice appreciated? Thanks in advance
Any advice appreciated? Thanks in advance
I've in U.K. They will have a currier pick it up, assess, and will probably send you a new one (prepare to haggle with them).
Jun 6, 2017, 3:03 am
#3
Original Poster
Join Date: Jan 2012
Programs: BA Gold member Marriott Platinum
Posts: 281
If you filed a report for damaged bag at the airport and have the reference number you can go online to log it/call BA - they will pass the claim to K2 who are their handling partner for bag repairs. If you
I've in U.K. They will have a currier pick it up, assess, and will probably send you a new one (prepare to haggle with them).
I've in U.K. They will have a currier pick it up, assess, and will probably send you a new one (prepare to haggle with them).
Thanks BA have advised me they can handle via K2 or to go via my insurer. Anyone had experience of dealing with K2 and if the process is simple? Apart from the large rip across the back of the bag it is in very good condition and looking online a new one will set me back Ł200-300
Jun 6, 2017, 3:09 am
#4
Join Date: Oct 2015
Location: London, UK
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K2 are not great, I'd go by your insurer if you can. They've started getting cheap suitcases manufactured under the own brand name which are cheap, nasty and wouldn't last long.
Not relevant from the sounds of it to the OP but they rarely do the collect and repair option these days (it's cheaper just to send you a suitcase that probably cost less than the postage).
If you have no choice, I'd argue for the cost of the case rather than them sending a replacement.
Not relevant from the sounds of it to the OP but they rarely do the collect and repair option these days (it's cheaper just to send you a suitcase that probably cost less than the postage).
If you have no choice, I'd argue for the cost of the case rather than them sending a replacement.
