cmcbugg

Hi, I have made a few Avios bookings on LAN flights (ie flight AEP-NQN).

BA charge taxes on the redemption of:
GBP 7.20 QN Gross Receipts Tax (Domestic)
GBP 17.60 DL VAT (Domestic) - Argentina
GBP 1.00 TQ
GBP 4.60 XR

QN & DL should be taxes based on the fare - which is listed on the ticket as £0.

The exact same redemption flight on LANPass has NO QN or DL charge (so £24.90 less in taxes).

I have a few of these bookings so the extra taxes are amounting to more than £100.

I've tried writing to the address on BAEC Contact site - but they just email back saying they only look at post-flight issues. I'd really like to address this in writing rather than try by phone. I feel BA is unscrupulously charging taxes they are not liable to pay on.

Any suggestion of where to write to?

Thanks

JAXBA

This will need to be a phone call - there really isn't anywhere to write to I'm afraid.

If the taxes are indeed a percentage of the fare then they shouldn't apply - you're going to need to call, get someone to read the tax info, then send your booking(s) off to be reissued with residual refunds.

Although it seems shady, it's simply that BA hasn't realised that those taxes don't apply on zero fares and has automatically collected them based on the published fare they used to calculate the other fees and taxes. This issues affects other countries too, like Costa Rica.

You just have to speak to someone, get them to understand and agree with you, and you'll get your money back.

cmcbugg

Thanks for the input. I have a couple more to book, so will get those done, then built up the strength for a phone battle...