Partner TP & Miles claimed rejected, where to go
Jan 21, 2017, 2:38 am
#1
Original Poster
Join Date: Jan 2009
Location: Highlands but mostly GIG
Programs: BAEC Gold
Posts: 485
Partner TP & Miles claimed rejected, where to go
Just received an email from BAEC telling me that a claim for a flight flown on JJ has been rejected as it has already been credited to another account.
As I donīt have another OW account that would be difficult.
Whats the best way to go from here, any advice welcome.
As I donīt have another OW account that would be difficult.
Whats the best way to go from here, any advice welcome.
Jan 21, 2017, 2:47 am
#2
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 932
Just received an email from BAEC telling me that a claim for a flight flown on JJ has been rejected as it has already been credited to another account.
As I donīt have another OW account that would be difficult.
Whats the best way to go from here, any advice welcome.
As I donīt have another OW account that would be difficult.
Whats the best way to go from here, any advice welcome.
My advice in your case is first to make a call to the Gold line and tell them that you only have one OW account and ask them to reinvestigate. If you haven't already sent in copies of the boarding passes then they will probably ask you to do this by email (putting the name of the agent you have talked to in the subject field as far as I recall).
If that still doesn't sort things out then contact BAMissingAvios here by PM.
Jan 21, 2017, 3:08 am
#3
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
It may also be worth concurrently contacting JJ, explain the situation and ask them to email you to confirm that these haven't been credited elsewhere, which you can then forward onto BAEC.