KARFA

One claim for the whole route assuming it is booked as one ticket.

corporate-wage-slave

If it's one booking, then one claim. If it's two bookings, it still looks like one claim, since only one was directly affected. But it could theoretically be two.

1nfrequent

Damn you guys are fast. Many thanks as always!

1F

Michael Roberts

Has there been clarity on this recently? It seems ludicrous to me that the calculation should be based on a late segment rather than the distance between origin and destination.

Just off of a SEA - EDI single ticket itinerary where I was involuntarily rerouted (which was actually ok), then a 5 hour delay in LHR to EDI arriving 5 hours late - it would seem against the spirit of the rules for that to count as a < 1500km flight?

I'll definitely want to challenge it if that's the approach BA takes but any recent experiences?

LupineChemist

FWIW I was given 600€ with no problems for a delay on MAD-LHR that led to me missing LHR-LAX and was rerouted through MEX on IB.

jap1

My wife and I and two little ones were caught up in Gatwick on Saturday to go to Marrakech.

It was a BA holiday booked with my BA Amex, and as far as I can see on the terms and conditions we will get a refund, but do I need to do anything at all or will they just refund us? Obviously tried to call but have had no luck speaking with anyone.. We would have liked to go later this week but just can't speak with anyone for options?!

Also looking at the other posts we should be in line for compensation as per the EC regs as we had additional expenses and take it we should get €400pp?

Starship73

Pleasantly surprised to discover that Mrs Starship73 can claim under EC261 even though I purchased her flight (which was cancelled on Saturday) using Avios points. Claim submitted....

Tobias-UK

Yes, it is the passenger who is entitled to the compensation under EC261. We still are uncertain whether or not events on Saturday are eligible for delay and cancellation compensation under EC261. I think it likely they are, but we have to wait and see what BA's view is on this and what was the actual cause for the IT meltdown. I suspect this is the reason BA are being rather coy in providing any more detail.

snuffi

I've submitted my EU261 claim, let's see what happens. I suspect and hope that given the massive amount of negative publicity around this weekend'e events that BA won't attempt to wriggle out of it, and after all we know that many people do not claim nor know to claim. They may feel thay have burned enough goodwill already. First time I have ever tried this, the last time the duty of care was good enough that I did not think it felt right.

This trip would have got my daughter 180TP, taking her to Silver. This would have meant greater Avios during the remained of 2017 and a lot of 2018, as well as lounge access for two more family members. I have asked BA to make this up ex gratia; I imagine that the new customer-friendly BA will tell me where to go (though there is a possibility that this weekend may cause a reversion to being nice to people), but if you don't ask you definitely don't get.

S

corporate-wage-slave

Not that I'm aware of.

Yes I would expect that, but that's rather different: the first flight being shorthaul and then leading to a missed connection. What is under the spotlight here is when the longhaul works fine, and it's the last shorthaul sector that is affected. Because of the wording of EC261 (which refers to "flights" not "trips" or "journeys" in the relevant recitals) the airlines treat that as a short trip not a long one. Essentially it can be argued both ways but the airlines have chosen the cheapest outcome, amazingly. As far as I am aware, all European airlines adopt this practice.

corporate-wage-slave

I think that should apply as well as a refund if you don't rebook. But you need to call BA Holidays (not the BA Contact Centre). The number is in your PDF documentation for the flight and more information is on the main thread:
http://www.flyertalk.com/forum/briti...ee-please.html

Michael Roberts

I suppose I'm not surprised the airlines have chosen the cheapest option however since it is open to interpretation, does anyone have any experience of this going to arbitration?

Secondly, if my SEA - LHR flight had been late by 3 hours but due to a long layover I still made my LHR - EDI flight and arrived at my original scheduled time of arrival, would the airline have effectively still paid compensation? (This doesn't make sense to me but for a consistent interpretation, they should?)

corporate-wage-slave

Well rightly or wrongly I know the answer to that question. Had it been on one reservation (PNR) you would not have got compensation. Had it been on two reservations you would.

Michael Roberts

Right, and that makes sense with an interpretation that delays are based on the scheduled time of arrival of a reservation. I'll push for the full long-haul amount. As I'm not that fussed about actual monetary compensation, are BA more likely to accommodate 60k avios rather than 600 euros?

corporate-wage-slave

BA do make Avios offers these days. I don't think it would do you any harm to say in your submission that you would be amenable to compensation in the form of Avios.