Truly awful LCA - LHR CE Service
Nov 30, 2016, 8:06 am
#16
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
I don't think I could say I've ever been over-whelmed* by CE on any route - but I'm more or less convinced that the chances of getting a high quality premium 'product' are far less likely to/from BA s/h traditional leisure destinations than those which see more business-related traffic.
As many regularly point out, ET certainly makes more sense than CE these days when buying simple single sector point-to-point fares.
(* does anyone happen to know why we can be over-whelmed or under-whelmed .......but never simply whelmed ........
As many regularly point out, ET certainly makes more sense than CE these days when buying simple single sector point-to-point fares.
(* does anyone happen to know why we can be over-whelmed or under-whelmed .......but never simply whelmed ........
Nov 30, 2016, 8:10 am
#17
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
Is it worth complaining yes, but keep your expectations low. I have moved my all flights away from BA in a futile protest against the way the Airline is heading. And I will drop from gold to silver tomorrow and a year to the day Bronze and down again to blue. The only upside for others is there will be more room in the F lounge without me cluttering it up.
John
John
Nov 30, 2016, 8:18 am
#19
Join Date: Feb 2013
Location: London
Programs: AA Executive Platinum
Posts: 779
I don't think I could say I've ever been over-whelmed* by CE on any route - but I'm more or less convinced that the chances of getting a high quality premium 'product' are far less likely to/from BA s/h traditional leisure destinations than those which see more business-related traffic.
(* does anyone happen to know why we can be over-whelmed or under-whelmed .......but never simply whelmed ........
(* does anyone happen to know why we can be over-whelmed or under-whelmed .......but never simply whelmed ........
I used to think the same about Ham. There is an East Ham, West Ham etc.... but then I realised there is a place called Ham.I've had some solid cabin service experiences in CE before which are the equal of any airline. Of course though, you then remember that you are in the same economy class seat that the pax in the back are who have paid one-third the price for their ticket.
Nov 30, 2016, 8:24 am
#20
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Oh sure, I agree, I too have had some very good service - by some very attentive and conscientious CC. But equally I have, on occasion, had equally good service 'down the back' when in ET.
And of course in line with your own comments re the actual seating, I was alluding to the lack of a genuine premium product overall on BA's SH routes.
(btw ..... what does fnarr fnarr mean ? Is it Swedish ?)
And of course in line with your own comments re the actual seating, I was alluding to the lack of a genuine premium product overall on BA's SH routes.
(btw ..... what does fnarr fnarr mean ? Is it Swedish ?)
Nov 30, 2016, 8:31 am
#21
FlyerTalk Evangelist
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Nov 30, 2016, 8:50 am
#23
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
I think (but can't be sure) what he meant is that it will be just like the old ET in most respects - except for the fact that CE has an empty middle seat.
Mind you, I'd say the combination of an ET exit-row seat, so better legroom than CE, combined with the (unpublished, as available, for Golds) benefit of having the adjacent seat blocked is the best of possible worlds.
Nov 30, 2016, 9:55 am
#24
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,227
You should definitely complain. If people do not complain when service fails to meet expectations then nothing will change. There is no point coming on here and moaning as that achieves very little other than stoking anti-BA sentiments and being told either to accept BA's failings for what they are or else to vote with your wallet and fly with someone else.
Nov 30, 2016, 9:59 am
#25
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
I think (but can't be sure) what he meant is that it will be just like the old ET in most respects - except for the fact that CE has an empty middle seat.
Mind you, I'd say the combination of an ET exit-row seat, so better legroom than CE, combined with the (unpublished, as available, for Golds) benefit of having the adjacent seat blocked is the best of possible worlds.
Mind you, I'd say the combination of an ET exit-row seat, so better legroom than CE, combined with the (unpublished, as available, for Golds) benefit of having the adjacent seat blocked is the best of possible worlds.
Nov 30, 2016, 10:01 am
#26
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,763
Club Europe is performing very well at the moment, and though this incident - or rather set of incidents - certainly isn't a good advert for it, I'm happy to continue flying Club Europe, as are many others. I regard it as good value, and it's not unusual these days to see CE stretching past the emergency exits on 320s. I'm also a fan of CE catering. Today's salted cod on mash was excellent!
Nov 30, 2016, 10:13 am
#28
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
I flew LHR-LCA recently on the 767 and I can understand where the OP is coming from. I was in row 1, had a lovely crew, and was coming off a TATL so slept most of the way, and was happy, but ...
I did notice that drinks got limited to retain supplies for the return trip. And, something else went on that I had never seen before on any airline. There was not enough silverware for the return CE loads, so the crew took used knives and forks from the collected CE trays, washed and rinsed them in order to have enough for the return trip. I asked the CSM if things have really got that bad at BA ... she replied "yes".
I did notice that drinks got limited to retain supplies for the return trip. And, something else went on that I had never seen before on any airline. There was not enough silverware for the return CE loads, so the crew took used knives and forks from the collected CE trays, washed and rinsed them in order to have enough for the return trip. I asked the CSM if things have really got that bad at BA ... she replied "yes".
Nov 30, 2016, 10:18 am
#29
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Hand-washed cutlery would surely be a breach of Food Health and Hygeine regulations, given the minimal facilities the CC have available? I find that quite diconcerting.