Only one change on the booking?
Oct 26, 2016, 5:32 am
#1
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Only one change on the booking?
This morning's LHR-LBA (Leeds Bradford) was cancelled due to weather conditions, so I took the train instead. On the way back, I wanted to take the earlier flight, but the agent said that I could only have the refund (of the cancelled leg or the whole booking) or the reschedule to the earlier flight, but not both.
I was quite perplexed to hear that, why would they not allow both the refund of the cancelled leg and the reschedule on the inbound flight if I specifically booked the fare that allows me to reschedule the inbound on the day free of charge?
Thank you in advance.
I was quite perplexed to hear that, why would they not allow both the refund of the cancelled leg and the reschedule on the inbound flight if I specifically booked the fare that allows me to reschedule the inbound on the day free of charge?
Thank you in advance.
Oct 26, 2016, 5:54 am
#3
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Thanks, it is for the return today. I ended up cancelling the whole thing and will just take the train back, but good to know for the future. The agent was adamant that this is the policy and I had no previous experience to reason otherwise.
Oct 26, 2016, 6:08 am
#4
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Weather where? Weather has been fine today (yesterday was very foggy in the morning).
I assume the cancellation code "WEAN" refers to weather but I can't see any at LBA which would result in flight cancellations.
Results from ExpertFlyer.com
Code:
EGNM 260850Z 24009KT 9999 SCT010 SCT030 11/10 Q1023= EGNM 260820Z 24006KT 210V270 9000 -DZ SCT010 SCT030 10/10 Q1023= EGNM 260750Z 24005KT 200V280 8000 FEW008 BKN010 10/10 Q1023= EGNM 260720Z 24007KT 8000 SCT010 10/09 Q1023= EGNM 260650Z 24009KT 210V270 6000 FEW009 SCT024 10/09 Q1022= EGNM 260620Z 23009KT 200V260 9999 FEW010 SCT024 10/09 Q1022= EGNM 260550Z 22006KT 200V260 9999 SCT010 SCT030 10/09 Q1022= EGNM 260520Z 24008KT 9999 SCT034 10/09 Q1022= EGNM 260450Z 22008KT 190V250 9999 FEW011 BKN030 10/09 Q1022= EGNM 260420Z 22008KT 9999 SCT031 10/09 Q1022= EGNM 260350Z 23009KT 9999 FEW038 10/09 Q1022= EGNM 260320Z 24009KT CAVOK 09/09 Q1022=
Results from ExpertFlyer.com
Code:
Flight Status Search:
Departing on 26/10/16
Flying BA flight 1340
Flight Status Depart Location Depart Date Reliability Arrive Location Arrive Date
LHR Scheduled: 26/10/16 8:00 AM LBA Scheduled: 26/10/16 9:00 AM
BA 1340 En Route Term: 5 Estimated: 85% / 10m Term: Estimated:
Gate: Actual: Gate: Actual:
Comments:
"DOBA1340/26OCT
* OPERATIONAL FLIGHT INFO * BA1340 0 WE 26OCT16
CITY INFO HOUR (LOCAL)
FLIGHT CANCELLED 2318
WEAN
*1A PLANNED FLIGHT INFO* BA1340 0 WE 26OCT16
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 0800 WE JCDRIYBHKML/S 319 1:00
VNQOSG/S
LBA 0900 WE 1:00
>"
Oct 26, 2016, 6:13 am
#5
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It was foggy/hazy late last night/early this morning in the Heathrow/West London area. Here is the flight that was cancelled that I was due to be on:
The return BA1341 from Leeds was also, obviously, cancelled.
The return BA1341 from Leeds was also, obviously, cancelled.
Oct 26, 2016, 6:15 am
#6
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Yes, you need to watch this policy very carefully.
The usual rule is only one "involuntary change" for an inflexible booking, and in some situations its best to sit out a travel difficulty for a few hours to see what happens. However in this case it sounds like you had a Plus fare (?) and so on the day changes should be allowed, and it looks to me that the agent spoke about the change policy without realising the flexibility of the Plus fare, assuming this conversation was had on the day of the inbound travel. I guess it's also possible that the flight was reissued and lost some information in the process, perhaps.
The usual rule is only one "involuntary change" for an inflexible booking, and in some situations its best to sit out a travel difficulty for a few hours to see what happens. However in this case it sounds like you had a Plus fare (?) and so on the day changes should be allowed, and it looks to me that the agent spoke about the change policy without realising the flexibility of the Plus fare, assuming this conversation was had on the day of the inbound travel. I guess it's also possible that the flight was reissued and lost some information in the process, perhaps.
Oct 26, 2016, 6:19 am
#7
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Yes, you need to watch this policy very carefully.
The usual rule is only one "involuntary change" for an inflexible booking, and in some situations its best to sit out a travel difficulty for a few hours to see what happens. However in this case it sounds like you had a Plus fare (?) and so on the day changes should be allowed, and it looks to me that the agent spoke about the change policy without realising the flexibility of the Plus fare, assuming this conversation was had on the day of the inbound travel. I guess it's also possible that the flight was reissued and lost some information in the process, perhaps.
The usual rule is only one "involuntary change" for an inflexible booking, and in some situations its best to sit out a travel difficulty for a few hours to see what happens. However in this case it sounds like you had a Plus fare (?) and so on the day changes should be allowed, and it looks to me that the agent spoke about the change policy without realising the flexibility of the Plus fare, assuming this conversation was had on the day of the inbound travel. I guess it's also possible that the flight was reissued and lost some information in the process, perhaps.
Oct 26, 2016, 6:28 am
#9
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