Strange flights showing on BA.com and cancelled flights not disappearing. Why?
Jun 29, 2016, 1:55 am
#1
Original Poster
Join Date: Mar 2010
Location: london
Programs: Hilton diamond, BA GCH
Posts: 346
Strange flights showing on BA.com and cancelled flights not disappearing. Why?
Flight booked by Mrs C via an agent was LHR-Middle East return. On going to BA.com, there is LHR-Milan at the end. I called BA and was told the flight including the Milan segment was booked by the agent. The agent said it was added by BA. The main flights have ended. There is no plan for us to travel to Milan. The flight is for a Sunday and could not be used for a weekend away in any case. I do not know if the flight has been paid for.
On a related matter, we have had 2 flights cancelled but they still show up but for future dates. You cannot access theses flights as the site says a refund is being processed. We still get phone alerts related to the cancelled flights.
What are these all about?
On a related matter, we have had 2 flights cancelled but they still show up but for future dates. You cannot access theses flights as the site says a refund is being processed. We still get phone alerts related to the cancelled flights.
What are these all about?
Jun 29, 2016, 2:00 am
#2
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Is the LHR-Milan flight on the same reservation as your LHR to Middle East flights were? Sounds like the travel agent may have used hidden-city ticketing to lower the cost.
The cancelled flights still showing is normal, the agent will move the date to the future so it does not disappear before the refund is processed. Not much you can do about it.
The cancelled flights still showing is normal, the agent will move the date to the future so it does not disappear before the refund is processed. Not much you can do about it.
Jun 29, 2016, 2:56 am
#3
Original Poster
Join Date: Mar 2010
Location: london
Programs: Hilton diamond, BA GCH
Posts: 346
Is the LHR-Milan flight on the same reservation as your LHR to Middle East flights were? Sounds like the travel agent may have used hidden-city ticketing to lower the cost.
The cancelled flights still showing is normal, the agent will move the date to the future so it does not disappear before the refund is processed. Not much you can do about it.
The cancelled flights still showing is normal, the agent will move the date to the future so it does not disappear before the refund is processed. Not much you can do about it.
I suspected as much but the agent is denying that they booked it. Would the starting point of the journey not have been Milan then?
Is there a risk as in ex-EU flights of a problem in not taking the last flight then?
Jun 29, 2016, 3:00 am
#4
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
If the flight has not been flown, and you intend to check bags, I'd recommend getting it fixed. I'd not be concerned about missing that leg if you go HBO.
Jun 29, 2016, 3:11 am
#5
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
What sort of TA was it? Online, corporate, bricks and mortar?
Jun 29, 2016, 3:49 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Is it possible to access the e-ticket receipt via classic.checkmytrip.com? It would be interesting to see what that says, and what fare bases were used to fare the ticket.
One other question that comes to mind: If the trip had simply been booked LON-ME-LON, would it have complied with the minimum stay requirements of the cheap ex-LON fares (usually 3 nights, I think?). If the TA has booked the extra LHR-MXP to evade a minimum stay restriction as well as to get a cheap fare via hidden city ticketing, I suspect that revenue protection may want to have a quiet word with the TA.